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Strategy Reporting Lead Resume

Charlotte, NC

SUMMARY

I have an experience of 11 years and 2 months in the program and project management, enterprise software implementation, direct sales and new business development. Expertise in managing all aspects of a program to ensure on - time delivery while maintaining time, cost, quality & scope . My main area of experience has been project delivery of various sizes with multiple business partners and cross functional domain groups for the management and implementation of small to medium sized Business Projects and/or small p rograms for achieving strategic corporate goals. I have worked primarily in Business Process Management (BPM), Relationship Management (CRM), Business Analytics & Optimization, Process Consulting, Six Sigma Lean initiative, Data Warehousing & Business Intelligence and managed a team of 20 associates.

MANAGEMENT SKILLS
  • More than 10 years of information technology management experience with focus as a project manager for diverse industries, including manufacturing, health care, insurance and high-tech environments
  • Expert in information systems technology, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results
  • Problem solving using six sigma methodology & Lean Implementation
  • Experience & knowledge in software development, requirements analysis, and database design
  • Project Management, Project Schedule, Project Tracking and Team Management
  • Rich experience in translating Business requirements to understandable IT systems requirements and Implementing CMM Methods & Procedures across the organization.
  • Worked as a Lead Project Manager planning, controlling & executing information technology projects for diverse industries including manufacturing, health care, banking & financial insurance and high-tech environments
  • Experience in creation and implementation of technical, operational plans and strategies
  • Provided delivery management to ensure satisfaction and excellence
  • Competent liaison between executive level management, clients and key stakeholders
  • Strong communication, presentation, analytical and problem solving skills

EMPLOYMENT HISTORY
  • Currently working as a Manager with Accenture- Management Consulting ( www.Accenture.com) from Oct-2013 having work authorization of green card
  • Worked as a Project Manager for Cognizant (www.cognizant.com) from Jan 2011 to Oct-2013
  • Worked as a Data Specialist for IBM India (www.ibm.com) from Oct 2009 till Jan 2011
  • Worked as an Assistant Systems Engineer in TATA Consultancy Services TCS(www.tcs.com) from Nov 2003 till July 2009 (5 Years 8 months)
  • Worked as a lecturer in an engineering college - Medicaps Institute of Management & Technology (MITM Indore, MP-India) from July 2002 to Oct 2003(1 Year 3 months).Responsible for teaching computer science and information technology subjects to undergraduate students
FUNCTIONAL SKILLS
  • Software development Life cycle methodologies
  • Financial Insurance & Workflow management of Auto Claims
  • Mainframe Legacy & proprietary systems.
  • Auto, Credit Cards Claims Processing & Case Management
  • Electronic Data Interchange- Funds Transfer/Payment Systems, Compliance Systems.
  • NCPDP & HIPAA Compliance, Medicaid Encounters & Claims
  • Implementing projects, end to end testing and user acceptance testing.
  • Six Sigma Statistical Tools & Methodologies
  • Languages - C++, Java.
  • Middleware - IBM MQSeries, CORBA, EAI
  • Apache Hadoop Big data, Hive & Pig
  • Data warehousing & BI: Cognos 8i, Data Manager, Decision Stream, .Informatica 6.x/8i, First Logic ACE
  • Clarity, Microsoft Project & Portfolio management
  • HP Project Portfolio Management Solution, Mini tab
  • Databases - Oracle, SQL Server, Teradata
  • HP Operations Manager, HP Service Manager
  • Operating systems - UNIX, Windows (3.x, 95, NT, 2000, XP/7).
  • Testing Tools - Starteam, Test Director.
  • Development Tools - Visual Studio 6 (VC++), XML, EJB, COBOL

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Strategy Reporting Lead

The client is the second largest providers of internet, video, high-speed data and voice services in the United States. The client business offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services.BI Reporting Rationalization Project is aimed to provide client business users with optimized and convenient reporting solutions that minimize duplication and cost associated with delivering reporting services so as to make the right data, available to the right people at the right time. It also focuses on recommending tactical and strategic actions to rationalize reporting inventory and DB infrastructure.

Responsibilities

  • Worked as a Strategy Lead & Managed ongoing segment-specific initiatives
  • Improved price execution capabilities, redesigned pricing processes for ‘ReportsToGo’-Commissions capabilities
  • Performed in-depth analytics to diagnose and remedy issues related to poor profitability
  • Analyzed all operational metrics including reports usage statistics utilized for operational Reporting. Performed review of actual productivity and forecast modeling
  • Identified key client business issues, determined client needs by supplementing the standard assessment techniques and tools with innovative approaches
  • Managed Team of ‘ReportsToGo’ operations reporting support analysts
  • Collaborated with cross-functional areas across the enterprise including IT, Operations, Product and other shared service areas
  • Evaluated and validated strategic recommendations of the overall engagement for the client
  • Developed presentation of proposals for business development activities
  • Maintained close alignment with the enterprise, segment and individual product areas on new products and programs in development

Solution Environment: Oracle 10g, J2EE, Informatica & Cognos

Tools: Microsoft Visio 2003, MS project, MS Office, SharePoint

Confidential Bartlesville, OK. USA

Technical Project Manager

The client is a growing energy manufacturing and logistics company with high-performing Midstream, Chemicals, Refining, and Marketing and Specialties businesses. The client manufacture energy and are shaping the U.S. energy revolution with products such as gasoline, diesel, jet fuel and lubricants for transportation, natural gas and natural gas liquids for powering businesses and heating homes, and petrochemicals, polymers and plastics found in cars, electronics and everyday goods. The client maintains strong operating excellence, Continuous improvement in safety, environmental stewardship and cost efficiency. BI 4.1 Analytics Deployment Project is aimed to migrate reports from Business Objects 3.1 to 4.1 environments, upgrade client tools, data warehouse, enhances credit card systems and BI server.

Responsibilities

  • Responsible for leading a project team, assigned individual responsibilities, identified appropriate resource needs, data capture requirements, process control points & developed a suitable project plan
  • Developed project schedule using primavera P6. Ensured timely completion of project and meeting interim deadlines of project ensuring alignment with enterprise standards.
  • Generated & communicated metrics on a regular interval to all stakeholders.
  • Provided technical guidance and direction to project team members
  • Generated Primavera Project planner reports and analysis every week
  • Prepared & communicated cost to complete projections, earned value & Critical Path Method (CPM) schedules
  • Responsible for development and presentation of proposals for business development activities
  • Analyzed, compared and forecasted current status against established baseline schedule
  • Provided thought leadership and coaching to teams during design and architecture of solutions. Reviewed BI platform needs on a regular basis and maintained integrity of systems and tools
  • Managed delivery of BI solutions (portals, dashboards, standard and ad-hoc reporting) for a defined functional area with a specific focus on data governance, enhancing architecture and data modeling
  • Managed execution against critical program milestones, inter-dependencies, risk components, progress communication, coordination, and collaboration across teams
  • Responsible to ensure that financial & operational Key Performance Indicators -KPI are linked to the objectives of project

Solution Environment: Business Objects 4.1, Unix, Oracle, SQL Server

Tools: PrimaveraP6 Professional Project Management, Microsoft Visio 2003, MS project, MS Office, SharePoint

Confidential, Detroit, MI

Data Specialist Manager

Responsibilities

  • Worked as a Project Manager on a standalone contract for Data Management & direct liaison with business stakeholders and other teams
  • Formulated & enforced proper data collection policies and procedures
  • Developed & published project charter, monthly and quarterly data reports for distribution
  • Established data quality standards and worked with reporting interdependent groups to ensure standards are met.
  • Developed and maintained a limited access data research portal
  • Consulted with team for ongoing data coding problems and assisted in developing solution to resolve the problems
  • Provided on-going consultation and technical assistance
  • Actively participated in critical discussion with clients to define initial data conversion needs as well as ongoing data import file specifications
  • Developed, tested and maintained the data mapping, import processes required for accurate and efficient ongoing service delivery
  • Worked with senior Directors of Data Conversion and Management in continuously refining and improving data import processes
  • Managed scope change, budgeting and participated in internal project reviews.
  • Monitored and communicated project progress using tracking tool & metrics to the
  • Planned and developed necessary documentation to support internal and external audits, defining processes and standard operating plans.

Solution Environment: PEGA PRPC 6.1, Oracle 10g, J2EE

Tools: Microsoft Visio 2003, MS project, MS Office, SharePoint

Confidential, Phoenix, AZ. USA

Technical Project Manager

The client is one of the US biggest service organization of clubs serving more than 50 million members in the United States and Canada. Confidential Project focused on the implementing business & data requirements as a result of the separation between Northern California unit and the Insurance Exchange (IE) Arizona. It also ensures continuity of membership data for legacy product rating, analytics and reporting.

Responsibilities

  • Managing project risk through comprehensive mitigation assessment and planning techniques
  • Coordination for requirements gathering, business process management and use cases management
  • Actively managed the work efforts of multiple functional resources through the project plan.
  • Assign tasks, review Pega rules, drive approval on design & tollgate reviews
  • Established basic scope control procedures.
  • Assessment of the effectiveness and accuracy of documentation
  • Initiated and maintained reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensured continuous efficient management of projects
  • Coordinate for PEGA based solutions, draft User Interface & Use Cases
  • Analyzed and reported project status and research information
  • Tracking & Monitoring project performance to maintain the quality of services, deliverables, and content.
  • Effectively assisted in directing both the internal and external resources to achieve sustainable business solutions within project guidelines
  • Responses for operational issues and RFIs within defined areas of responsibility while progressing on project work.
  • Collaboration and communication with other project managers and leaders to coordinate cross-project initiatives and activities.
  • Documenting the lesson learnt & best practices
  • Identified and eliminated obstacles to solution plans, business goals or implementation.

Solution Environment: Informatica 9.1, PEGA PRPC 5.5, Oracle 10g, XML, Custom Java, UNIX

Tools: Microsoft Visio 2003, MS project, MS Office, SharePoint

Confidential, Phoenix, AZ .USA

On-shore Project Manager

Description As a Project Manager, I am responsible for following:

  • Coordination with the multiple stakeholders through interaction, focus groups and research
  • Preparation of the cost estimate and effort involved completing the project
  • Responsible for development of multiple plans for the project
  • Resource allocation & Capacity Planning. It also includes optimization of resources to reduce non-billability & idle period
  • Project Budget tracking and forecasting including cost allocations
  • Controlling triple constraints for the project
  • Managing contractual agreement for multiple vendors of the project
  • Project Scoping and handling RFP & RFI
  • Manages day-to-day operational aspects of a project and scope
  • Reporting project status to executives & senior management
  • Internal, External quality reviews and Final Inspection
  • Identifying risks and implementing mitigation plan
  • Problem solving and process improvements for the project using six sigma methodology

Solution Environment: Java, JDK1.7, Big Data, HIVE, Pig

Tools: Clarity, Microsoft Visio 2003, MS project, MS Office

Confidential, Phoenix, AZ USA

On-shore Project Manager

The client is one of the nation's leading providers of health care, dental, pharmacy, group life, and disability insurance, and employee benefits. Company and its affiliates manage health care services for Medicaid. The client also provides services for more than one million people. The company’s wholly owned subsidiaries administer Medicaid health plans in 11 states - Arizona, California, Connecticut, Delaware, Indiana, Maine, Maryland, Missouri, New Hampshire, Pennsylvania and Texas. We manage both medical and behavioral health care services.

Description As a Project Manager, I am responsible for following:

  • Effectively communicates relevant project information to business users & multiple groups
  • Function as Iteration Manager (Agile) and direct daily activities for project team
  • Identifies resources needed and assigns individual responsibilities
  • Preparing an estimate of cost and effort involved completing the project
  • Creating a project initiation document with project scope, goals and execution methods
  • Manages team development, actively mentors members of the PM community.
  • Development of end-user support system and implementation
  • Resolves and/or escalates issues in a timely fashion
  • Experience delivering web portal project from backend to front end
  • Follow processes and methodology set forth by the PMO
  • Delivers engaging, informative, well-organized presentations
  • Prepares for engagement reviews and quality assurance procedures
  • Identifies process that can be integrated with technology for better efficiency
  • Propose the solution through technology integration
  • Holds regular status meetings with project team
  • Provides recommendations for productivity and business enhancement

Solution Environment: Java, XML, UNIX, Windows XP, ASP

Tools: Microsoft Visio 2003, MS project, MS Office, Client Project Management Life cycle & Portfolio management tool

Confidential, Hartford, CT USA

On-shore Project Manager

The Client is a Fortune 100 company and one of America’s largest investment and insurance companies. The client is a leading provider of investment products, life insurance and group benefits, automobile and homeowners’ products and business property and casualty insurance. The company’s businesses are divided equally between property-and-casualty operations and life operation. The BISF project is envisioned as a replacement of FileNet (eProcess) with the Business Process Management Tool, Pega for more robust workload routing, timeliness reporting, and productivity monitoring. The goal of this extension project was to reduce costs, address the capacity constraints currently experienced in our Business Insurance centres, and increase our consistency meeting or exceeding service level agreement targets. The current work intake and routing scheme in the Business Insurance Service Flow (BISF) application promotes multiple touches for each piece of work before resolving the ’s needs.

Responsibilities

  • Responsible for multiple project delivery and project management
  • Project Planning & Tracking
  • Developed project plan & owned regular updates to master plan
  • Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives of Sales & Operations Unit
  • Routinely reports project status to Senior Management and key stakeholder. Has authority to make project related decisions and approvals
  • Present periodic dashboard reports on the current program, future opportunities, client issues & resolutions
  • Provides direction for a project team in all the project phases
  • Responsible for overall motivation and morale of the group
  • Responsible for people Management - staffing, performance management, and development/mentoring of team members
  • Coordination with PEGA Centre of Excellence & team members to overcome roadblocks
  • Has authority to onboard/off board resources
  • Resource allocation & Capacity Planning. It also includes optimization of resources to reduce non-billability & idle period
  • Responsible for raising satisfaction and relationship building and project profitability
  • Ensuring operations readiness for service on boarding
  • Effectively managed Request for Information (RFI), Request for Proposal (RFP) for new opportunity and Statement of Work
  • Project Budget tracking and forecasting including cost allocations
  • Active participation in the internal quality review & final inspection of deliverables
  • Planning and prioritizing activities for the team deadlines consistently
  • Project Scoping as applicable
  • Leading Service Level Agreements (SLA) discussions with clients
  • Ensuring continuous improvements in the service levels by benchmarking the best practices
  • Identifying risks and implementing mitigation plan
  • Problem solving and process improvements for the project using six sigma methodology
  • Smooth Handover to operations and Maintenance, Production Support teams.
  • Ability to run operations across multiple geographies as required
  • Monitored project activities and advised staff of issues due to resource availability
  • Review program status with all stakeholders

Solution Environment: Agile / Scrum methodologies, Pega 5.3, Pega PRPC 5.5 sp2, Web Logic 8.1 and Oracle 10g, Windows XP, Java, JavaScript, HTML, IBM Web sphere, EPM, Clarity

Tools: Microsoft Visio 2003, MS Project, MS Office

Confidential, St Louis, Missouri, MO

On-shore Project Leader

Responsibilities

  • Refining business requirements & updating project resources
  • Alignment of systems requirement specifications and business requirements
  • Analysis of Technical components and Feasibility study to adopt the best strategy for implementation
  • Leveraged knowledge across several platforms, processes, modules, or architectures to determine best fit of available solutions to the problem at hand and documented justification of solution approach chosen
  • Manages all aspects of the project life cycle, and work with team members to oversee all phases of project completion
  • Applied specialized knowledge to analyze, design, construct, test and implement solutions which addressed moderately complex business or technical requirements and consistently met client expectations
  • Proposed appropriate strategy & six sigma methodology for client needs
  • Recognized and articulated complex problems and applied creativity and judgment in their resolution leading to successful implementation of an IT solution
  • Participated in technical quality reviews of own projects
  • Handling client meetings and Stakeholders walkthroughs
  • Fostering IBM capabilities for adding value to client business problems using Six Sigma Lean Methodology and demonstrated client centric approach
  • Coordination & management of offshore based consultants, business process owners & users
  • Hiring of resources for Business Analytics and Optimization

Solution Environment: Windows 2000, UNIX, Oracle 9i, SQL Server 2000/2005, Teradata, MS Access

Tools: Informatica PowerCenter 7.1/8.1.x, Informatica Power Exchange 8.2/8.6, Windows 2000, PL/SQL, Unix, IBM Anchor Mainframe

Confidential

Oracle Apps 11i Informatica Support & Maintenance

Onsite Project Lead & Business Analyst

Description:

The client is building the world by providing capital, expertise and infrastructure for a global economy. The client has provided billions in financing so businesses can build and grow their operations and consumers can build their financial futures. The client is leading name for appliances, lighting, power systems and other products that help millions of homes, offices, factories and retail facilities around the world work better. The project scope includes the Maintenance & Support of Marketing & Sales business critical MS Access Database Applications, running daily/monthly update routines & year-end activities, development & distribution of daily/monthly reports for management. Development team is also given functional support for the migrations of AS-IS excel & access reports to DBI & oracle Discoverer. The client needs to update employees on an on-going basis. Inbound forecast interface is one of such opportunities that will allow the client to load forecast information into Oracle through an automated interface program. Inbound & Outbound forecast interface maintains data for multiple customers like GE Aircraft Engine, Honeywell, Lycoming, PWC-America & Canada, and Rolls Royce. ETL jobs are also successfully maintained & supported for financial transactions for many vendor companies like IBS (Interactive Business Systems), State Government Invoices & Poorman Douglas.

Responsibilities

  • Analyzed and worked on the functional requirements from Engineering, sales & marketing departments
  • Assist in Support & Enhancements of AS - IS MS Access Databases & Excel reports
  • Development of functional specifications for Oracle Apps team
  • Developed/Improved processes for daily, weekly & monthly activities
  • Designed and proposed solutions for reporting purposes
  • Coordination with the offshore team & business users
  • Facilitate in testing & development of DBI & Discoverer reports
  • Support for Informatica objects in QA & production till on boarding
  • Support for the critical applications like Infoexpress
  • Sales & Marketing department Year end activities and generation of reports
  • Identifying and documenting business processes - produce functional and technical specifications as required
  • Supporting and maintaining Microsoft Access database application(s)
  • Handle communication with the client Manager. Arranged status-meetings, emergency meetings, etc as a part of executing the program and meet the deadlines
  • Documenting business knowledge from business subject matter experts
  • Gathering and documenting metadata information
  • Coordinating and facilitating various types of meetings, including summation and action item follow-up
  • Creating a Request for Proposal (RFP) that clearly defines the services and deliverables required of the enterprise data warehouse implementation vendor
  • Contracting with a single vendor for the design and implementation of the enterprise data warehouse
  • Providing project level analysis and producing project analysis documentation such as swim lanes, time lines, and process flow diagrams
  • Ensure proper error handling procedures and processes are developed for all technical processes.
  • Provide technical support to the functional team throughout project life cycle for all environments in order to identify opportunities for continuous improvement, exception handling, incorporating best practices, and applying lessons learned
  • Support User acceptance testing, and other test iterations required by the technical and functional teams

Solution Environment: Windows 2000, UNIX, Oracle 9i

Tools: Informatica 8.1.1, Decision Stream 6.5, Oracle Discoverer, Minitab DBI

Confidential

Onsite Project Coordinator

Description:

In client Transportation/aviation unit, HP Service Desk records data about different tickets service calls, Incidents, Problems, Change and Work Orders. HP Service desk Module is being used to enforce Change and Configuration Management. SMDW contains detail description about change requests and associated work orders, ticket relationships, History of ticket modifications and daily and monthly summary tickets. Different Reporting Metrics are being maintained for Change, Simplification Configuration, Monitoring and Ticket Data Management. Reports for different Business Areas are developed in Impromptu, Cube, Visualizer and Report net. Different Reporting Metrics are being available on Business Intelligence Portal for Reviews.

Responsibilities

  • Requirements gathering and analysis
  • Documenting the requirements (Functional Specification)
  • Analyzing new requirements for technical feasibility and Impact analysis
  • Discussions and coordinating with Offshore Project Leader & team members
  • Analyzing the business needs of GE Aviation and stakeholders to help identify reporting problems and propose solutions
  • Analyzed technical feasibility and evaluation of alternatives to formulate the mode of implementation of the system
  • Monitor, review and approve all deliverables
  • Set up domain groups and assigned access rights to user IDs and groups using iPlanet.
  • Performance tuning of the reports
  • Formatting data to analyze in drill mode and slice - and-dice mode
  • Analyzing all reports and standardizes these reports using Power Prompts and Charts
  • Managed Change Management Requests and monitor the maintenance of Change Control Register
  • Facilitating in QA & Production Migration of Cognos reports
  • Designed data transformation from Transient to Staging, Fact and Dimension Tables to Warehouse
  • Extensively performed unit, system & integration testing

Solution Environment: Windows 2000, UNIX, HP Project Portfolio Management Solution, Oracle 9i, SQL Server 2000, Microsoft project

Tools: Informatica 7.1,Cognos 7.1 Impromptu, Minitab, Power Play Cube, Decision Stream 6.5, Visualizer, Report net, Appworx, Informatica 6.0, COGNOS Upfront7.0/7.1

Confidential

Team Member

Description:

The HR Middleware Source project will deliver a new HR Middleware source interface, which will feed Employee data to the middleware process directly from the OHR Ghost instance. The translations and data-processing logic will need to be accommodated in the data extraction from the OHR Ghost instance for the fields required in the Employee data-set. The project will have an impact on all the live down-stream HR subscribes and up-coming HR subscribes fetching Employee data through the current HR middleware publish process.

Responsibilities

  • Ensure projects are completely and correctly planned according to established methodologies and standards
  • Development of detailed plans and schedules for the project
  • Ensured overall quality of the project
  • Discussions and coordination with On-site Project Leader
  • Preparation of design document
  • Development of Informatica & First logic objects
  • Data loading for multiple files
  • Debugged & Fixed data issues in First logic & Informatica
  • Test case review and coordination with the testing team during testing
  • Resolve issues, disputes and ad hoc requests
  • Facilitate in change control review & QA, Production migration
  • Monitor, review and approve all deliverables
  • Assist in developing requirements for projects, review with executive sponsor and users to ensure that the project meets current needs and provides flexibility for future business needs
  • Ensure that the project work plan is followed and is continually updated to ensure requirements are met in a timely manner and within allocated budget
  • Coordinate project management for Team Members and as directed for specific projects
  • Ensure appropriate communication, maintain contact with users, executive sponsor, department managers and directors and upper-level management personnel
  • Keep manager and director informed on the status of all assigned projects
  • Develop, maintain and publish project book according to the client Project Management Methodology

Solution Environment: Windows 2000, Microsoft Project, PowerPoint, Excel Windows NT, Oracle 8i

Tools: Informatica 7.1, Informatica 6.0 (Designer, Server Manager, Workflow Monitor, Repository Manager), Minitab, First Logic (Informatica Match Consolidate View, Informatica ACE View, Informatica IACE View), TOAD

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