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Sr. Project Manager  Resume

Atlanta, GA

EXPERIENCE SUMMARY

I am a highly skilled, highly motivated and very qualified Program Manager/Sr. Project Manager with over 30 years of management experience including over 25 years of IT program and project management. I have specialized in the design and management of infrastructure projects inclusive of very large VoIP conversions, mergers and acquisitions, product and version migrations (refresh activities) and data center build - out and migrations. The majority of the projects managed have required the management of multiple vendors as well as client personnel. I have excellent communications skills and am very comfortable communicating at the corporate executive level. My background also includes extensive experience in service management, operations management, sales and marketing management, personnel management as well as experience in banking operations including Retail Banking, item processing and check imaging.

QUALIFICATIONS AND STRENGTHS
  • Creativity in methods used to accomplish objectives
  • Ability to get the job done regardless of obstacles
  • Analytical in approach to problem solving
  • Ability to create a positive work environment
  • Ability to train and develop people
  • Entrepreneurial thinking
  • An accomplished team player
  • High degree of professionalism in all undertakings
WORK EXPERIENCE HISTORY

IT Consultant/Technologies Project Manager

Confidential,

  • Technology Project Manager - IS Operations - Infrastructure. Managed a fast track project responsible for the ordering, preparation and installation of all equipment required for refresh and net new in the conversion of Confidential from a MediTech platform to an Allscripts EMR platform.
  • Responsible for the support and equipment needs for the OR, Lab, Radiology, ED and Cardio Pulmonary departments as well as patient floors. Ordered and installed hundreds of workstations in this 4 month effort as well as printers, scanners and multiple arrays of specialty equipment.
  • Utilized MS Project 2010 to develop and manage the master schedule for all infrastructure activities
  • Utilized a blend of PMI/PMBOK and Agile Methodologies to complete this very aggressive effort to meet the critical project needs
  • Utilized Visio 2010 to develop and demonstrate the timeline for executive leadership
  • Utilized SharePoint and MS Project Server 2010 to manage/control project tasks and updates across multiple disciplines. SharePoint was updated daily to ensure all stakeholders were aware of project progress, risks and issues

IT Consultant/Sr. Project Manager

Confidential, Atlanta, GA (Contract)

Senior Project Manager - IT Operations - Infrastructure. Participated in the initiating and planning phases of a major Active Directory (AD) Migration.

  • Served as the migration lead for multiple vendors and company employees to manage activities for setup, test and daily implementation. New AD Forest built for the migration of ~75,000 employees and 50,000 PCs. Served as primary PM for co-existence testing and for the configuration and development workstreams.
  • Utilized MS Project 2010 to develop and manage the master schedule for all infrastructure requirements
  • Utilized Visio 2010 to develop and demonstrate the master project timeline for executive leadership
  • Utilized SharePoint to manage/control project tasks and updates across multiple disciplines. SharePoint was updated daily to ensure all stakeholders were aware of project progress, risks and issues

IT Consultant/Program Manager

Confidential, Jacksonville, FL (Contract)

Program Manager/Senior Project Manager - IT Operations - Infrastructure. Participated in the initiating, planning and implementation phases of multiple initiatives. Built and maintained the master schedule for all projects with emphasis on the inter-relationships between the various initiatives. All projects were multimillion dollar projects.

  • Served as the Adecco Program Manager for the planning and implementation of the AT&T MPLS/IPT network. Adecco chose to implement the AT&T BVoIP product.
  • Interfaced on a regular basis with Adecco senior and Executive leadership at the Director, VP, SVP and Corporate Officer level.
  • Worked with our AT&T project team to manage the build-out of the new network core for the continental United States.
  • Planned and implemented the data collection from over 800 Adecco sites including branch offices, one call center and two headquarters locations.
  • Built and maintained the master schedule for all Adecco and AT&T activities associated with the successful implementation of the program.
  • Developed and utilized a Customer Contact Command Center for the data collection and customer interface necessary to successfully convert a site. Multiple databases containing disparate information about sites had to be validated, reconciled and managed.
  • Developed Web page for end user support. Utilized Web page to deliver training materials, schedules, project updates, answers to frequently asked questions and helpful tips for the end user in their new telephony environment
  • Responsible for program level financial tracking and reconciliation.
  • Responsible for working with our AT&T project team to negotiate and develop required change orders to the project. Responsible for obtaining all Adecco required approvals and ensure the execution of the change orders met the requirements of Adecco.
  • Successfully completed the conversion of over 550 sites including the Headquarters location for Confidential .
  • Managed all IT related activities required to relocate the Confidential Professional Services Headquarters from a downtown Jacksonville facility to a new build-out facility on the Southside of Jacksonville. The implementation of all IT related activities were performed with a smooth and seamless transition of the new space with absolutely no downtime encountered. All planned activities finished on schedule and under budget.
  • Built and maintained the master schedule interfacing all IT operations, Real Estate requirements and external vendor operations inclusive of SOWs with HP, IBM, Dell, cabling contractors, electrical contractors and general contractors.
  • Managed the re-design and build-out of a small data center. Build-out required the structural redesign of the raised floor to support previously unrecognized weight factors.
  • Data Center build-out included new HVAC, new UPS and new fire and moisture detection and suppression systems.
  • Relocated Application Development and Test environment to the newly constructed data center.
  • Relocated IBM Servers, HP EVA and all application servers.
  • Virtualized over 200 servers for more efficient operation.
  • Moved and tested all active applications.
  • Retired over 100 obsoleted or unused applications.
  • Managed the build-out of both WAN and LAN Infrastructure inclusive of distribution closets, all LAN cabling (over 1,000 drops), router and switch installations, build-out and insertion of an OC3 node into the ring and de-installation of the old OC3 node.
  • Managed the installation of a new security system inclusive of video surveillance, a new secure badge entry system and fire and water detection systems.
  • Responsible for oversight of the build-out and equipment requirements for offices and cubicles for over 400 colleagues.
  • Supervised the physical move of all IT infrastructure including desktop devices, servers, printers, copiers and all other incidental office equipment.
  • All relocation activities were performed in a non-disruptive manner with all major activities performed outside of normal business hours.
  • Interfaced with building facilities managers of both old and new facilities to ensure no disruption of operations for other non-Adecco tenants.
  • Utilized MS Project 2010 to develop and manage the project plans for each initiative at Adecco
  • Based on project requirements a blend of PMI/PMBOK and Agile Methodologies were utilized to ensure project objectives were consistently met
  • Utilized Visio 2010 to develop and demonstrate the master schedule timelines for executive leadership
  • Utilized SharePoint to manage/control project tasks and updates across multiple disciplines. SharePoint was updated daily to ensure all stakeholders were aware of project progress, risks and issues
  • SharePoint very successfully utilized for Associate training in the MPLS/VoIP project

IT Consultant/Project Manager

Confidential, St. Louis, MO (Contract)

Program Manager/Senior Project Manager - IT Operations - Infrastructure. Managed the initiating, planning and implementation phases of an Active Directory migration project as part of the divestiture activity for Anheuser Busch and Confidential . The project required a very compacted timeline due to divestiture deadlinesProject required the building of a new Active Directory forest totally separate from the Anheuser Busch forest

  • Activities included developing and maintaining the master schedule for migrating users in six theme parks in five states and a headquarters location in a four month period utilizing three to four Quest technical resources
  • Managed a team of three - four technical resources utilizing the Quest Migration toolset to facilitate the building of the domain, synchronization of the two domains and the final migration and separation of the two domains
  • Project required interface and coordination with Anheuser Busch and SeaWorld personnel in St. Louis, Orlando and each of the six parks to be migrated
  • Provided daily status reporting to record the daily accomplishments and issues for Park IT management and the SeaWorld Project team
  • Provided weekly status reporting for SeaWorld Sr. Management

IT Operations Consultant/Program Manager

Confidential, Columbus, OH (Contract)

Program Manager/Senior Project Manager - IT Operations - Infrastructure. Participated in the initiating, planning and implementation phases of multiple initiatives. All projects were multimillion dollar projects ($6.9MM - $70MM) and all completed under budget with significant savings to the bank. Responsible for developing and managing the master schedule all programs engagements at Huntington. Responsible for financials on all projects managed including cost estimates for business case, review and approval of all vendor invoicing and balancing projected versus actual spends, providing inventory utilized to Fixed Assets. Developed a scalable repeatable process with an operational command center to insure success in multiple projects.

  • Completed cost estimates and planning phase for Enterprise PC refresh initiative
  • Developed methodology for implementing Enterprise PC refresh
  • Developed master schedule for retiring non supported operating system and replacement of outdated PCs
  • Migrated ~8,000 users from Windows 2000 to Windows XP
  • Responsible for executive level communications development for multiple projects including Xerox Print Optimization Program, IP Telephony (IPT/VoIP) and IP Video Conferencing

Program Manager - IT Operations. Designed, planned and executed a highly successful project to refresh all Huntington Retail Banking Offices

  • Built and maintained the master schedule for migrating all users to a new Active Directory Domain
  • Completed Banking Office Refresh project refreshing 674 Banking Offices, Training Sites and Private Financial locations over a nine month period
  • Managed the installation and conversion of over 6,000 workstations and 674 servers utilizing outsource vendor teams
  • Completed project with no outages due to project failures

Consultant/Program Manager - IT Operations. Consulted on and managed a highly successful IT services outsource initiative

  • Managed transition from an internal break/fix IT service model to an external managed services break/fix model
  • Developed RFP to solicit bids from major service providers
  • Developed scoring matrix to analyze vendor bids
  • Represented Huntington in negotiations with selected outsource vendor
  • Managed all activities through final contract execution to a ‘steady state’ environment

Program Manager – IT Operations. Post Huntington – Sky Merger activities

Managed all planning and execution activities for closing multiple data and operations centers
  • Managed a team of six (6) project managers/project coordinators
  • Closed over twenty (20)sites over a period of 6 months
  • Resulting savings topped all projections
  • Successfully migrated over one hundred (100)‘living’ systems to the Huntington environment
  • Retired hundreds of ‘legacy Sky’ systems, converting application to the Huntington environment
  • Moved and maintained multiple systems in support of litigation resulting from merger activities

Senior Project Manager – IT Operations. Huntington – Sky Merger activities.

  • Managed a highly successful conversion of Sky Banking Office in support of the Huntington – Sky merger
  • Built and maintained the master schedule for the merger activities of all Sky Bank banking offices
  • Migrated all Sky Bank users to the Huntington Bank AD Domain
  • Successfully converted 277 Banking Office in a period of under thirty (30) days utilizing a scalable repeatable process
  • Managed a command center of highly skilled IT support

Technicians enabling remote problem determination/resolution

  • Migrated users from Lotus to MS Exchange environment
  • Managed activities for the conversion of the Sky Banking Office network to the Huntington MPLS environment

IT Operation Consultant

Confidential, New Jersey (Contract)

Consultant – IT Operations. Participated in the initiating and planning phases for splitting a corporate IT Operation into two independent IT Operational Units

  • Developed recommendations for division in responsibilities based on analysis of multiple databases
  • Interfaced with executive management on a weekly and often daily basis to review findings

IT Operations Project Manager/Program Manager

Confidential, Charlotte, NC (Contract)

Senior Project Manager – IM Operations. Participated in the initiating and planning phases of multiple initiatives:

  • Completed the Initiating and Planning phases of the merger consolidation of the Open Systems Operations Centers in Cincinnati and Charlotte as part of the Confidential /Cinergy merger activity.
  • Developed Project Charter
  • Developed all financial projections
  • Designed project migration methodology
  • Developed detail Project Plan
  • Participated as a core team member (one of five) responsible for the development of the new Confidential Solutions Development Life Cycle (SDLC) process.
  • Participated through the creation of the Initiating and Planning Phases of this project
  • Participated in the consolidation of multiple phases of the IT Governance (ITG) initiative for Confidential
  • Responsible for consolidating the Time Management, Portfolio/Project Management and Demand Management modules of ITG into a single Implementation Project
  • Worked with vendor management and Mercury (now HP) for the development of the vendor SOW
  • Developed Project Charter
  • Developed Work Breakdown Structure and all financial projections
  • Developed detail Project Master Schedule

IT Project Manager/Program Manager

Confidential, Charlotte, NC (Contract)

Senior Project Manager – Confidential Project Management Center. Last initiative included responsibility for the design and implementation of the migration of legacy SouthTrust Financial Centers to the Confidential Information Network (WIN). Project team included over 30 resources including 4 PM’s, network architecture, network engineering and implementation resources including voice engineers doing VoIP Call Manager programming and external vendors doing site preparation and install activities. Owned responsibility for:

  • Developed and maintained the master schedule for all conversion activities
  • Integrated circuit design - Managing activities of Network Architectural and Engineering for FC Network design of Integrated Circuit and Separated Circuit, Creation of Financial Center Infrastructure bundle, test concept design, test of Cisco new router IOS
  • IP Telephony - Design meetings with AT&T and BellSouth defining Confidential requirements for developing circuit ordering methodology. Form developed and tested with input from at&t and BellSouth
  • Vendor Management - New carrier agreements and vendor selection model
  • Development of Internal processes for problem reporting, provisioning, circuit order methodology and population of inventory database
  • Development of a new implementation process that is scalable and repeatable
  • Conversion of telephony platform to the legacy Confidential Platform for all legacy SouthTrust Financial Centers as part of the Confidential /SouthTrust Merger. Activities required coordination of 15 – 20 internal and external resources to bring all financial centers to a common operating telephony platform.
  • Developed and owned the master schedule for all activities
  • Senior Project Manager for IT in General Banking Group’s Retail Financial Center conversion activities in the Confidential /SouthTrust Merger. Developed Business Case, detail Workplan and implementation plan for all aspects of IT Financial Center conversions as part of the Confidential Consolidations and Closings activities of the Confidential /SouthTrust merger. Project team of approximately 30 included multiple PM’s, network architecture, network engineering, Deployment and Field Services personnel and external contractors and vendors. Heavy interface responsibilities with General Banking Group Operational Executives and Corporate Real Estate.
  • Developed and owned the master schedule for all activities
  • Conversion of all Confidential Deposit Operations desktops and servers to new corporate standards through the use of a common operating environment (COE). This new operating system was rolled out across the entire Confidential footprint. Activities included design of the project, development of the SOW for external vendors, contract negotiations and management of approximately 15 – 20 internal and external resources including external vendors throughout the life of the project.
  • Developed and owned the master schedule for all activities
  • Conversion of telephony platform to the legacy First Union Platform for all legacy Confidential Financial Centers as part of the Confidential /First Union Merger. Activities required coordination of 20 – 30 internal and external resources to bring all financial centers to a common operating telephony platform.
  • Developed and owned the master schedule for all activities
  • Managed Consolidations and Closing of Confidential /First Union Financial Centers as part of the Confidential /First Union Merger. Project team of 20 – 30 included project managers, network engineers, Deployment and Field Services personnel and external contractors and vendors.
  • Developed and owned the master schedule for all activities
  • Managed a project team of approximately 20 individuals in the scheduling and implementation of Server and Desktop migration to First Union National Bank standards and the management of First Union’s OCC Y2K Compliance requirements for the Wide Area Network in First Union’s Atlantic Bank.
  • Developed and owned the master schedule for all activities
  • Developed detailed IT Workplan and Issues and Action Items list for Voice/Data Network portion of First Union divestiture of Tennessee operations to Firststar. Acted as liaison Project Manager for First Union and Firstar project teams. Ran project meetings with participation of resources from both banks.
  • Developed and owned the master schedule for all activities
  • Managed the migration of users from the First Union domain to the Firststar systems.
  • Managed the technical aspects of the proposed conversion of the First Union mail system. Participated in defining the standards and requirements for the proposed mail system.
  • Managed the technical aspects of the conversion of First Union training centers to support the Financial Center migration to a new platform.
  • Managed a project team of approximately 20 individuals in the scheduling and implementation of Server and Desktop migration to First Union National Bank standards and the management of First Union’s OCC Y2K Compliance requirements for the Wide Area Network in First Union’s Atlantic Bank.
  • Planned and managed a project team of approximately 15 individuals in the implementation of Voicemail compliance for First Union National Bank’s Atlantic Bank.
  • Merger/Conversion Project Manager – Everen Securities, 1/00 – 6/00
  • Developed and owned the master schedule for all activities
  • Managed a project team of approximately 20 individuals for the creation of test plans, the design and building of test labs and the testing used to determine the wide area network bandwidth requirements for conversion of email platform in First Union Securities – West (formerly Everen Securities). Produced over 500 pages of technical documentation and recommendations from testing.
  • Merger/Conversion Project Manager – Wheat First, 9/99 – 2/00
  • Managed a project team of approximately 15 individuals in the conversion of a major segment of the broker wide area network for First Union Securities – East (formerly Wheat First).
  • Technical Consultant – Training – First Union, 7/99 – 9/99
  • Ensured the IT requirements were consistently met for each First Union training site.
  • Coordinated the availability of equipment and managed the installation of equipment in accordance with the training schedule.
  • Merger/Conversion Project Manager – CoreStates, 10/98 – 7/99
  • Managed a project team of approximately 15 individuals in the Front End Processor conversion from the former CoreStates environment to the First Union environment.
  • Developed and owned the master schedule for all activities
  • Managed multiple infrastructure, WAN, LAN and conversion related initiatives during the back office conversion from a CoreStates environment to a FUNB environment. Over twenty (20) initiatives were managed simultaneously during this period.
  • Managed the rollout of the Frame Relay and DDS service for the Atlantic Region during the First Union conversion of CoreStates Bank.

Confidential (Employee)

Business Consulting Manager and Services Business Consultant

Management positions included project management, service management, sales/marketing management, operations management and personnel management

  • Completed IBM career as a Senior Marketing Specialist, Service Business Consulting Manager to the IBM Trading Area General Manager in Service Business matters, consulting on the sales efforts to major accounts and acting as a Project Management consultant for large and complex projects sold
  • Managed the conversion of in branch infrastructure and installation of new platform hardware and software working with IBM and NationsBank (Bank of America) on the conversion of C&S Bank of South Carolina
  • Designed and managed the completion of Item Processing Center for Confidential Bank
  • Relocated all Item Processing and Data Processing equipment and all operations from existing center to new center
  • Closed down all operations at vacated center
  • Managed the design and building of data and operations centers, the design and installation of major cabling systems and managed major corporate re-locations
  • Built and managed a business unit responsible for the selling and execution of service offerings, building one of IBM’s most successful Services Business units. Growth of this unit was from one person producing $38 K annually to a unit of over twenty people producing over $22 M in just over three years
  • Responsible for recruiting, hiring and training of specialty sales representatives in IBM’s new Services Business
  • National Account Senior Marketing Representative for a major airline, with responsibilities for selling and overseeing the project management of major sales activity in the Telecommunications market
  • Assigned to ROLM Systems to bolster IBM position in the Telecommunications marketplace
  • Planned and managed many major IBM Regional Business Meetings
  • National Account Customer Support Manager
  • Manager of second level regional and national technical support team
  • Field Manager (Large Systems Service - Mainframe)
  • Branch Office Operations Manager
  • Field Manager (Mid-range Systems Service)
  • Coordinated and managed documentation project development activity for seven IBM plant sites
  • Service Research Project Manager
  • Service Planning Education Specialist
  • Service Planning Representative
  • Program Support Specialist for Sys/3, Sys/32, Sys/34, Sys/36, and Sys38 operating system, RPG, Cobol and Fortran
  • Regional Telecommunication Support Specialist
  • Customer Engineer in Field Engineering

TECHNICAL SKILLS

  • Telecommunications: Very experienced in Voice over IP (VoIP, IPT), various voice PBX/CBX products. Very experienced in various data network products for both WAN and LAN.
  • Project Tools: Expert level in MS Project 98/2000/2003 , 2010, 2013, Visio, PowerPoint, MS Office Suites 2003, 2007, 2010, 2013
  • Hardware: Various midrange systems and mainframes, servers, desktop PCs, printers, peripherals
  • Operating Systems: Windows 95, 98, 2000, XP, Windows 7, Windows 8
  • Software/Tools: Clarity, HP ITG, Lotus Notes.

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