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Business Service Management Resume

Hopkins, MN


  • Senior Information Technology Professional
  • Hands - on IT Professional with MBA and proven leadership skills creating and implementing
  • infrastructure management policies, procedures and application development.


Confidential, Hopkins, MN

Business Service Management

  • Collaborated on implementing a 24x7 Monitoring Operations Center to provide application and infrastructure availability.
  • Led project to identify redundant applications and remediate/consolidate applications, identify saving over $1 M annually.
  • Led BSM team operations, establishing and maintaining Business Unit relationships for system and application performance monitoring and availability.
  • Major contributor to Event Management system redesign and upgrade, providing architecture for code efficiencies enabling scalability for future integrations.
  • Collaborated to effectively install, maintain and support event management system, processing over 17,000 events per month and providing dashboards for operations center.

Confidential, Cedar Rapids, IA

Infrastructure Manager

  • Led infrastructure management team with 7 direct reports.
  • Led project architecting, implementing and deploying an enterprise monitoring solution in the USA and UK, successfully deploying monitoring to 3000+ Windows servers in 5 weeks, 300+ agents to Unix servers in 3 weeks, implementation time savings of 4 months, consolidated tools cost savings of $1.3M per year.
  • Led project architecting, implementing and deploying a global enterprise event management solution processing over 20,000 events per month.
  • Core team member responsible for architecting, implementing and deploying a global enterprise discovery solution interfacing with the CMDB to discover Mainframe components, Windows, Unix and Network devices and topology for asset management.
  • Utilized discovered data to automate creation of service models used by the for BU’s for system and application availability.
  • Vendor management.

Confidential, Cedar Rapids, IA

System Applications and Production Control Manager

  • Reported directly to the VP.
  • Led group consisting of 3 direct reports supporting event management, monitoring, software deployment, asset and application discovery applications, managing the project including implementation, deployment and ongoing support for 200+ Windows and Unix servers and 10,000 desktops.
  • Managed network monitoring group consisting of 4 direct reports for management, implementation and deployment of network monitoring application to provide real time monitoring of network availability.
  • Led production control team consisting of 2 direct reports overseeing the release process from QA to production to insure readiness and compliance.
  • Experience in negotiating vendor contracts to gain economies of scale with installed application base.
  • Participated in a $1.5 M budget process.

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