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Collector 2/customer Service Rep Resume

Milwaukee, WI


Proactive, hardworking, dedicated, professional Human Resources student who thrives in an environment of teamwork while accomplishing personal goals. Lifelong learner who recognizes and utilizes applicable resources that makes for efficient and productive success.


  • ­­Anticipating Customer Needs
  • Coordination
  • Speaking
  • Time Management
  • Critical Thinking
  • Active Listening
  • Persuasion
  • Management
  • Service Orientation


  • Operate telephone switchboard to answer, screen and forward calls, provide information, taking message and scheduling appointments.
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
  • Perform health care tasks, such as monitoring vital signs and medication, under the direction of registered nurses
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken


  • ­­Microsoft Excel, PowerPoint, Word, Call Center Anywhere, Forward Health Portal, CARES, Gateway Optimal Resume, Verint, Interaction Client, Accruint, CICSP, Blue Pumpkin, Time Tracking


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