SUMMARY:

Over 20 years of experience in Project Management, Application Development, Technology Design and System Implementation Over 15 years of experience in Information Systems Department Management and Team Development, Written and Verbal Communication, Presentation and Motivational Skills Over 10 years of experience in Web Strategy and Product Development Six Sigma project experience.

TECHNICAL SKILLS:

WebSphere (Portal and WTX), SharePoint, Visual Studio, ASP.NET, php, SQL, MySQL, HTML5, Agile, RUP, SCRUM, CMMi, MS Excel, MS Access, MS Project, MS Visio, MS PowerPoint, Clarity, Planview, Cache, Java, M (Mumps), JavaScript, VBScript, VBA, ActiveX, VAX/VMS, UNIX, HL7, EDI, ASTM, TCP/IP, IPX, IEEE, ODBC, FTP, and HTTP.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technology Manager

Responsibilites:

• Lead application teams within Technology Operations Group - Home Office Compliance. Teams consist of business systems consultants and application systems engineers.
• Applications consist of Mutual Fund Breakpoint Calculator, Regulatory Reporting Compliance, and four vended applications within Compliance group.
• Lead and oversee all project efforts, from conception through implementation, working directly with project management resources from the centralized PMO.
• Manage full project lifecycle for all larger projects that are not funded through the centralized PMO; BDW Refresh, Platform Refresh, Offshore Cusip Screens.
• Lead and direct all activities of the Centralized Testing team relative to project and maintenance work.
• Ensure that production activities are maintained and regularly meet with business partners to ensure the applications and processes are meeting the business needs.
• Provide annual and monthly budget forecast for all project and maintenance work.
• Participate in the CREST and TDR processes.
• Coordinate with consulting and Cognizant teams when development needs exceed capacity of team.
• Oversee relationship with Offshore teams who provide batch and after-hours support for applications.

Confidential

Director

Responsibilites:

• Oversee department of project managers, systems analysts, developers, and quality analysts.
• Work closely with business partners to develop strategic roadmap for key business programs.
• Managed key projects >$1M through full project lifecycle; Member Portal and Medical Management software
• Outline strategic goals for IT department based on business goals.
• Develop annual budget plans for discretionary and baseline budget.
• Design project management methodology including software development lifecycle and release management.
• Lead department through utilization of PMI and SDLC methodologies for greater focus and improved outcomes.
• Lead department through major change initiatives including Annual Enrollment Period and HIPAA compliance.
• Successfully implemented Provider Portal, Electronic Funds Transfer, Direct Biller online, Online Overpayments Interface,
• Online Health Insurance Verification, and Online Encounter Management.

Confidential

Program Director

Responsibilites:

• Program director for Patient Services, Member Choice Center, Prior Authorization, and Trend organizations.
• Develop strategic initiatives and project proposals designed to achieve strategic objectives. Present project proposals to appropriate review board.
• Developed and lead program lifecycle for several large programs - IVR Transformation, Call Analytics, Self Service, Referral Workflow, Telephony Integration, and Physician Portal.
• Gather requirements and use cases, work within IT to translate requirements into software design and defined iteration releases.
• Oversee development efforts and coordinate with QA for resources and production timeline. Continue to work with business partners through value realization.
• Designed and managed the 2010 Strategy for Project Management and Control. Formed and lead the Operational Excellence Collaboration Team.

Confidential

Director

Responsibilites:

• Led department of WebSphere systems administrators, web application developers, project managers, business analysts, and support staff.
• Directed future development of all applications within the eCommerce department.
• Developed and managed the budget for all project and support activities.
• Developed programs for additional features and functions to be deployed to the Health Plans.
• Managed second-line support for all Health Plan web portals within the Centene Health Plan Network.
• Managed all on-site implementation efforts at state Health Plan client offices.
• Created all web SLAs and ensured they were all met or exceeded.
• Directed project development staff in planning the development and deployment of new Health Plan initiatives.
• Determined performance improvement initiatives to increase web portal performance and end-user satisfaction.
• Managed the web portals help desk of 4 support analysts and wrote all policies and procedures for helpdesk activities.

Confidential

Director

Responsibilites:

• Managed Information Technology Department consisting of application development, network administration, database administration, computer and system operations, telecommunications and client systems support.
• Planned annual $5 million budget for all IT/IS needs.
• Managed up to 25 IT staff members in St. Louis, MO, Kansas City, MO, Little Rock, AR, and Lincoln, NE.
• Facilitated management of Data Center, Help Desk, and Implementation Staff - Additional 41 staff members.
• Manage the full project lifecycle for all projects within all business unit IT areas.
• Directed the Client Implementation teams within the Central Region.
• Set local and regional strategic objectives and goals based on Corporate IS directives.
• Responsible for the hire/fire/performance review of all Information Technology Staff.
• Developed and provided IT strategic presentations to Sales, Management and Clients ranging from 4 to 160 individuals.
• Created Project Management, Problem Management, Access Control, Hardware/ Software and Data Security, Application
• Development Lifecycle, Downtime Management, Computer Operations Environment, Interface Setup, Data Archive and
• Storage, and Information Technology Request policies.
• Developed the I-net strategy including e-commerce direction.
• Managed the design, layout and creation of the local Intranet using WebSphere.
• Managed the data mining of all databases within the St. Louis Region.
• Managed the network and telecommunication projects that involve corporate or regional locations.
• Participated in the annual CAP audit. Consistently maintained zero deficiencies.

Chief Information Officer

Confidential

Responsibilites:

• Managed Information Technology functions and staff.
• Provided strategic direction for Confidential (the joint venture with Unity Health).
• Provided IS presentations to the Executive committee of both Confidential and Unity Health.
• Directed application development, network, telecommunications, systems, and helpdesk functions.
• Structured the IT organization and automated the software development request process.
• Authored the Information Technology Service Level Agreement for the Joint Venture.
• Designed and led programs regionally and nationally.
• Previously employed as Application Development Manager with Confidential; Senior Software Engineer with Computerized
• Medical Systems; Clinical Programmer/Analyst with McKesson.