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Sr. Jira Administrator Resume

Cambridge, MA

SUMMARY:

  • Around 8 years of experience in providing high quality technology solutions that address business needs by developing applications and process implementations within mature technology environments.
  • Experience in maintaining Confidential products like JIRA, Confluence, Fisheye, Bamboo, Crowd etc.
  • Hands - on experience in Agile Scrum model waterfall models, XP Practices like Pair Programming and Test Driven Development (TDD).
  • JIRA Administration experience with customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes etc.
  • Experience in writing Jira API Tools to auto-move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
  • Good experience in migrating corporate Linux servers from physical servers to Amazon AWS virtual servers
  • Experience in software configuration management (SCM) like SVN, GIT, Perforce CVS and VSS.
  • Implemented continuous build and continuous integration & deployment process using tools like Jenkins and bamboo etc.
  • Used eazyBI for reports, charts, and dashboards add-on for JIRA.
  • Attended in planning meetings which includes project managers, business analysts and team members to analyze project plan and business requirements.
  • Prepared detailed functional design documents (FDD) to translate the business requirements specified in functional requirement document (FRD) into programmed application modules.
  • Organized and attended code review meetings to discuss the application changes and to ensure aligned to predefined architecture designs.
  • Experience with Faspex to integrate into our existing Linux infrastructure to give us the required high-speed transfers.
  • Experience in Identifying, debugging and troubleshooting application code-related issues in production.
  • Capable to keep track of issues & requests and ensure proper follow-up to closure.
  • Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk.
  • Experience in MVC Architecture and industry standard frameworks.
  • Have been working on Query optimization, functions and Stored Procedures and other database objects. Worked on Oracle9i, 10g and 11g, MySQL.
  • Developed ANT scripts to build and deploy Java web applications and Experience in using frameworks like JUnit for unit testing of the modules, and version control management tools like CVS, Subversion and log4J for logging.
  • Hands-on experience to Scrum Agile model, XP Practices like Pair Programming and Test Driven Development (TDD).
  • Extensively used Jenkins for continuous integration to setup the nightly builds and for deploying artifacts into corporate archive repository.

TECHNICAL SKILLS:

Project Management Tools: Confidential - JIRA and Confluence, Stash

Scripting Tools: Shell scripting, Perl

Database: Oracle - SQL

Languages: C, XML, HTML, JavaScript, SQL, Java, J2EE

Job Scheduling Tool: AUTOSYS, Cron

Tools: Urban Deploy, Toad, Service Now, HP Manager

Software Methodologies: SDLC, Agile, Waterfall

Version Control Tools: CVS, SVN, GIT

Operating Systems: Windows XP/7, UNIX, Linux

WORK EXPERIENCE:

Sr. Jira Administrator

Confidential, Cambridge, MA

Responsibilities:

  • Responsible for administration, maintenance, upgrades and enhancements to JIRA, Confluence, Bitbucket and integrations with other tools or plugins.
  • JIRA Agile (formerly Greenhopper), installed plugins for Confluence, experience maintaining custom Java custom reporting in JIRA
  • Administration of Confidential Add-ons and 3rd party integrations, plugins, and extensions
  • Vet the security of those add-ons and integrations, etc.
  • Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence build and configure complex workflows and screen, field, security, and notification schemes
  • Develop metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Implement Confidential Tools upgrades, and partner with other IT staff to coordinate infrastructure maintenance and system migrations.
  • JIRA Agile (formerly Greenhopper),installed plugins for Confluence, experience maintaining custom Java custom reporting in JIRA
  • Develop & maintain custom JIRA workflows based upon business requirements
  • Created custom permission schemes, notification schemes, screens, and similar configuration changes on a project by project basis.
  • Provided User Management and support for 1000+ local and remote users, manage system access across groups to ensure compliance, and maintain best practices.
  • Created and manage security schemes, permission schemes and configurations
  • Interface with development groups within organization as the IT liaison for Development Cycles/Software.
  • Collaborated effectively with other technical teams to exploit new technologies to enhance the applications and service infrastructure - determine ways to improve the JIRA/Confluence
  • Train, guide, and assist end-users in use of JIRA/Confluence
  • Worked with Confidential support and PS when needed to fix, maintain, improve
  • Managed change control, including appropriate rollback plans, for our Confidential suite.

Technical Environment: JIRA 7.1, Jira, HPQTP, Service desk, Bitbucket, Stash 3.3, Crowd 2.x, Confluence 3.0.x, GIT, JQL, SQL Ant, Maven, PERL, portfolio, Shell Scripts, UNIX, Linux, VMware, Zephyr, Infrastructure 4/5.

Jira Administrator

Confidential, Sterling, VA

Responsibilities:

  • Analyzed an existing JIRA installation, provide formal proposals for improvements, and implement changes to realize greater efficiency, productivity, and reliability in a fast-paced product development environment
  • Analyzed an existing JIRA installation, provide formal proposals for improvements, and implement changes to realize greater efficiency, productivity, and reliability in a fast-paced product development environment
  • Developed advanced JIRA workflows and permission scheme, notification schemes, Screen scheme.
  • Work with development and leads to review testing approaches and ensure solutions support enterprise goals
  • Work with management, developers, quality engineers, and product managers to gather requirements and define workflow for a new project, then implement in JIRA.
  • Install, configure and administer JIRA and Confluence and other development tools
  • Responsible for user management, security, configuring fields and screens, configuring workflows.
  • Work with software engineers, database administrators, quality assurance staff and project managers to ensure a coordinated approach to processes, procedures and use of technology/tools
  • Configure dashboard and generate reports on various format including Pie Chart, Average Age Chart, Heat Map on statistical data including Resolution, Time Spend etc.
  • Evaluate, Install, and configure various JIRA plug-ins systems based on the requirement.
  • Create custom fields and configure to use it in different Field Configuration and Screen.
  • Configured the system to be highly available and to have a proper backup strategy to minimize down time.
  • Document procedures that meet, and to develop documentation to guide as well as train employees on continued administration and use of the JIRA system.
  • Kept the executive team informed of project progress, issues, risks and status.

Technical Environment: JIRA, Confluence, WebLogic, AWS (Amazon web services), GIT, Linux, Jmeter, SVN, ANT, Maven, VMware, MYSQL.

Jira Administrator

Confidential, Palo Alto, California

Responsibilities:

  • Recognized for keeping JIRA and Confluence up 99.99%, which was instrumental in achieving ISO 20000/27000 certification for the company.
  • Coordinated with over 10 Business Units that included 300+ projects to develop JIRA Migration Plan, and worked on implementing it for successful upgrade of JIRA 5.2 to the JIRA 7.0.
  • Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
  • Manage user permissions to tools according to the needs of projects and teams.
  • Administer the system including but not limited to setting up new users, groups, projects, and configurations.
  • Develop application by customizing fields, permission and workflow.
  • Create customized dashboards for teams.
  • Develop confluence pages.
  • Set up the new common ticketing and version control environment.
  • Experience providing training to development teams on how to track, plan and analyze using JIRA.
  • Day-to-day management and administration of Confidential tools, including workflows, user accounts, custom; fields, dashboards, reports, security schemas, issue schemas, project creation, etc.
  • Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
  • Setup JIRA Sandboxes and test new plugins and add-ons to ensure compatibility.
  • Work with stakeholders to determine ways to optimize/improve Jira setup and workflows.
  • Provide training to technical and non-technical teams to use Confidential tools.
  • Use JIRA third party add-ons for extending the functionality of Confidential Tools.

Technical Environment: JIRA, Confluence, Java/J2EE, Jenkins, AWS, Apache HTTP, Jama.

QA Engineer/ Jira Administrator

Confidential, McLean, VA

Responsibilities:

  • Provided QA direction and support for agile teams focused on data retrieval via REST protocol and an additional client-tier team focused on presentation layer.
  • Administered Jira Projects, Users, Work flows, Agile Boards and QA focused Confluence pages.
  • Lead Technical resource for all QA personnel.
  • Wrote and executed Test Cases daily in HP ALM.
  • Responsible for writing and executing Functional, Regression, Exploratory, Sanity, Black box tests.
  • Tested GUI Visualization creation using data sources from supported data sources (SQLServer, Oracle,Infobright, Vertica, MySQL, Postgres)
  • Tested proprietary data grammer that replicated common SQL Operations from supported data sources.
  • Tested the creation of Dashboards by combining Visualization artifacts.
  • Documented the process for Story Transitions from Creation to Closure and set responsibilities for development and QA team members.
  • Provided feedback on all Stories and technical documentation in order to improve quality of reference material.
  • QA Lead for Scrums and Sprint Sizing within a 3 week schedule.
  • Ran Bug/Backlog Triage with Product Owner and Scrum Masters.
  • Lead Test Case Reviews with scrum team to validate use-case coverage.
  • Collaborated with development team to use Jmeter and JavaScript as a functional testing tool to speed regression of project for each sprint.
  • Pushed process improvement/adherence daily in scrums.
  • Transitioned Major and Critical defects into Regression Testing Plan.

Confidential

JIRA Admin

Responsibilities:

  • Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
  • Manage user permissions to tools according to the needs of projects and teams.
  • Administer the system including but not limited to setting up new users, groups, projects, and configurations.
  • Develop application by customizing fields, permission and workflow.
  • Create customized dashboards for teams.
  • Develop confluence pages.
  • Set up the new common ticketing and version control environment.
  • Experience providing training to development teams on how to track, plan and analyze using JIRA.

Technical Environment: JIRA, Confluence, Java/J2EE, Jenkins, AWS, Apache HTTP, Jama.

Sr. Jira Admin

Confidential, Long Beach, CA

Responsibilities:

  • Installed JIRA Behavior plug-in, which simply defines how field behaves with the issue in the project.
  • Installed JIRA Suite utilities plug-in that provides additionalworkflow features such as conditions, validator and post-functions.
  • Plan, implement, document, and administer configuration management across multiple projects.
  • Responsible for all production related changes/builds/deployments. Created SVN branches for future parallel releases.
  • Experience in SVN, Jira, and Jenkins. Responsible for creating the project space in confluence.
  • Responsible of being a reporter for each of the issue opened in JIRA.
  • Migrated DBA, Development and Testing teams from Version One to JIRA.
  • Migrated all build jobs from Hudson to Jenkins/Bamboo. Created build and deployment jobs in Jenkins for various components.
  • Coordinated with variety of teams like DBA, development and build team for a successful code promotion.
  • Strong experience with SCM methodology, best practices, process improvement, and toolsets.
  • Responsible for maintaining integrity of all builds and environments.
  • Developed UNIX and Perl Scripts for the purpose of manual deployment of the code to the different environments and E-mail the team when the build is completed.
  • Used Jenkins as a build tool to create build packages.
  • Automated the manual piece of deployment which saved one hour of time.
  • Performed code freeze on the development branches and informed the development teams to merge in the changes to integration branch before the scheduled date of staging.
  • Created development and integrationBranches after a major release for various development teams.

Environment: Quality Center, XML, Web Services, SOAP UI, HTML, XSD, WSDL, JUnit, Web Services, Eclipse, Firebug. Toad, HTML, Web logic, MS Excel, MS Office, Windows XP, Oracle.

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