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Sr. Jira Admin Resume

Pawtucket, RI

SUMMARY:

  • Around 6+ years of IT Industry experience in administering JIRA, CONFLUENCE and other Atlassian products for large user base
  • Strong experience with managing JIRA in highly available environment
  • Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and reports for Sprints.
  • Designed, built, and managed techniques for deploying specific automated builds to isolated development and built assurance environments.
  • Experience with Atlassian JIRA installation, administration and maintenance.
  • Created projects on JIRA and assigned JIRA Agile boards.
  • Created Custom workflows, custom screens and custom fields on Jira.
  • JIRA Configuration Management.
  • Agile Program management, JIRA - Agile Scrum/Kanban, Bug Cycle management, SDLC designs advice using JIRA.
  • Developing application by Custom fields, Permissions and Workflows
  • Created Projects, Workflows, Custom Fields, Notification Scheme, Permission Scheme, Screens schemes and Issue Type Schemes within JIRA.
  • Capable to keep Track of Issues & Requests and ensure proper follow-up to closure.
  • Working on Jira Agile Boards and configured swim lanes.
  • Created JQL Filters and shared with teams and used them on gadgets
  • Worked on Confluence, Bamboo, Stash
  • Experience with Jira 6.x and 7.x environments
  • Extensively worked in Scrum environment with active involvement in daily meetings.
  • Actively participated in Scrum meetings and reviews .
  • Complete Application Lifecycle Management for Atlassian Software Tools which comprise mainly of Confluence which is for project collaboration and JIRA which is for issue tracking and other code review and repository management tools.
  • Coordinating and tracking all projects for seamless releases using Project Management System JIRA Source
  • Experience with Test Cycle management in JIRA
  • Experience with JIRA Upgrade with minimal down time.
  • Managed JIRA/Confluence Global Administration team.
  • Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems.
  • Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
  • Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.
  • Created user accounts, and technical documents documenting JIRA project configurations provided training sessions.
  • Maintained JIRA backups.
  • Test applications in Agile and Waterfall development process.
  • Having working experience on Add-ons Like JQL, Structure, Portfolio, JIRA Misc workflows, Script runner,JIRA Service Desk, Tempo Time Sheet,

TECHNICAL SKILLS:

Administrative Level: JIRA, Confluence, Green hopper, Bonfire, RAID, Product Studio

Atlassian products: Connect ALL, Hipcaht, Service Desk, Crowd, Fisheye, Crucible, Bamboo, SVN, GIT

Languages: C, C++, JAVA, VB.net, ASP.net

Build& Environments: Apache Ant, Maven, Gradle, Visual Build, MS Build, Agile, scrum, waterfall

Database& OS: MySQL, Oracle, SQL Server, Windows XP, 7, 8, UNIX, MAC, MS DOS, UNIX, HP-UX, Redhat Additional Software Jenkins/Hudson, Anthill Pro, Cruise Control, SonarQube Team City, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver

Networking Tools: TCP/IP, NIS, NFS, DNS, DHCP, Routers/Switches, Cisco WAN, SMTP, LAN, FTP/TFTP.

Monitoring Tools: Elastic search-Logstash-Kibana (ELK), Graphite and Graphana, Cloud Watch, Cloud-trailScripting Languages: PERL, BASH Shell, Python, VB Script, Batch, Script, Groovy.

Automation Tools: HP QTP, Test NG.

PROFESSIONAL EXPERIENCE:

Confidential, Pawtucket, RI

Sr. Jira Admin

Responsibilities:

  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Provided recommended infrastructure for use with Atlassian products integration.
  • Develop learning manuals on key process and procedure regarding JIRA and Confluence.
  • Experienced in installation, configuration, usage and management on AWS (Amazon Web Services), Jenkins and GIT for application servers.
  • Contracted to serve as the JIRA Systems Administrator for the international JIRA/Confluence infrastructure, including all associated programs, plugins and systems
  • End to End Integration development from JIRA to Service Now using Restful calls using Groovy.
  • Parallel integration implementation with Accenture who is implementing Service Now to JIRA integration.
  • Integration of Tempo Time Tracking Tools in Jira.
  • Deployed Atlassian products and associated programs.
  • Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems
  • Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
  • Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems
  • Created Custom workflows, custom screens and custom fields on Jira
  • Created users on Active Directory, synched the users on Jira and assigned groups and spaces
  • Created events, email notification schemes and assigned project roles on Jira
  • Worked on confluence- Assigned user personal space and provided assistance in using Confluence
  • Worked on Bamboo- Build triggers and Build dependencies
  • Installed various Jira plugins such as Jira client, Jira importer plugin, Jira Charting Plugin, the connector for Microsoft project and Jira Misc Custom fields
  • Migrated Jira across environments and worked on Jira database dumps
  • Worked on Jira Cloud as part of evaluation
  • Worked on generating reports for senior management on Jira.
  • Configure the JIRA workflow for the project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
  • Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
  • Provided user based training to groups including users and JIRA Administrators on the operational use and maintenance of the system.
  • Provided support as required to client administrators and users to ensure the success of implemented solution.
  • Trained individuals and teams on JIRA and Confluence in order to increase user adoption
  • Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
  • Work with individuals and teams to optimize JIRA workflow functionality as it relates to the team's processes as well as provide companywide visibility.
  • Administrated and managed Atlassian tool suites, (installation, deployment, configuration, migration, upgrade, patching, provisioning, server management etc.)
  • Customized migrated JIRA projects as requested by users, including optimizing workflows, creating custom calculated fields to support reporting needs, and managing gadgets/widgets.
  • Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
  • Provided End- User training on JIRA Suite and documentation.

Environment: Atlassian Suite (Stash, JIRA, Confluence, crowd), Clear Case, Java/J2EE, Jenkins, AWS, Apache HTTP, rundeck, Groovy Scripting, Elastic Search, Logstash, Kibana, SharePoint, Jama, Bamboo, Ant, MySQL, MS SQL

Confidential, Tampa, FL

Sr. Jira Admin

Responsibilities:

  • Working as Atlassian Systems Administrator handling JIRA (7.2), Confluence and JIRA Agile.
  • Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
  • Provided ongoing support and configuration for JIRA projects, workflows, screens, fields, permissions, and other administrative tasks.
  • Used Groovy scripts on Script Runner plugin to write custom scripts for JIRA.
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Worked with Jira Service Desk 3.0.x to set up service desk, creates service desk request types, and makes queues for service desk teams.
  • Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
  • Up gradation and Migration of JIRA, Stash/Bit bucket, Bamboo.
  • Created/Managed Users and Groups in Jira.
  • Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
  • Created Project and Assign appropriate permissions and Roles to users and groups. Customized Complete Workflow including conditions, validations, post functions.
  • Configured fields, screens and associate appropriate schemes with projects.
  • Used Java build/automaton tools such as Ant.
  • Published Jira gadgets and dashboards on confluence page.
  • Setup Continuous Integration environment using Jira, Bamboo, Bit bucket and ant script.
  • Created custom plug-in & setup the plug-in development environment by installing SDK and maven plug-in development project
  • JIRA installation, setup, configuration, customization and upgrade
  • Recommending best practices for JIRA and Green Hopper.
  • Customizing dashboards and reports and searches using JQL (JIRA Query Language)
  • Help users to have GIT web access.
  • Manage the source code repository system used by the Engineering team
  • Change the owner of a GIT repository, if present owner of the GIT repository requests.
  • Enable email notification, so that users and owner receives emails about the changes pushed to the GIT repository.
  • Created Subversion Repositories for users. Add ACL's as per their request.
  • Managed Jira users and created workflows, issues types, fields in production.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities

    Documented and reported the statuses of Deployment to Project Team and Management.

  • Installed and upgraded Jira in production to keep up to date
  • Involved in deployment of hot fixes/patches that are released from time to time.
  • Being pro-active and providing solutions to resolve issues identified.

Environment: Clear Case, Jira 5.x/6.x, GIT, Remedy 7.5, ANT, Maven, Grails, Jenkins UAT, Jenkins Enterprise, UNIX, Linux, J2EE, iLog JRules, Groovy Scripting, PERL, Shell Scripts, Teradata, Windows/NT

Confidential, Mason, OH

Jira Admin

Responsibilities:

  • Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
  • Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
  • Plan, implement, document, and administer configuration management across multiple projects.
  • Responsible for all production related changes/builds/deployments.
  • Created SVN branches for future parallel releases.
  • Experience in SVN, Jira, and Jenkins.
  • Used Jira and TFS for bug tracking and attended daily Scrum meeting.
  • Worked with product owner in an Agile\Scrum environment performing Incremental Software development testing.
  • Developed Test Plan, Test cases for JDE on the AS/400 ILE application, performed Functional, regression and UAT testing with Users.
  • Developed check off list for testing bi-weekly Sprints and Performed end to end and UAT testing.
  • Used TFS in an Agile environment to keep track of Fixes and Sprint in the Backlog, track Bugs reported by users.
  • Used TFS to test BI.
  • Created Work Item in TFS for Project tracking, schedule Builds for QA related Project.
  • Attended daily Scrum meeting and Used Jira and TFS for bug tracking.
  • Responsible for creating the project space in confluence.
  • Responsible of being a reporter for each of the issue opened in JIRA.
  • Migrated DBA, Development and Testing teams from Version One to JIRA.
  • Addressed user questions and develop training as needed worked on incoming questions and inquiries related to JIRA applications.
  • Created JIRA projects, templates, workflows, screens, fields and other administrative activities
  • Prepared projects, dashboards, reports and questions for all JIRA related services.
  • Implemented new JIRA workflows for the QA teams and worked on Splitting JIRA servers configuration
  • Users Administration and Handling Licenses Performed JIRA configuration
  • Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
  • Upgraded Jira in production to keep up to date.
  • Worked on JIRA Service Desk workflows which include project workflows, screen schemes and permission schemes.
  • Installed and managed plug-ins for Jira and confluence in production environment.
  • Worked with Jira Service Desk 3.0.x to set up service desk, create service desk request types, and make queues for service desk teams.
  • Worked with various teams on Setting new JIRA & Confluence instances for new teams
  • Generated scripts for effective integration of JIRA applications with other tools.
  • Conducted analysis and evaluation of existing systems to upgrade latest version.
  • Created custom templates for use within Confluence.
  • Setup Jira "Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.

Environment: Jira, J2EE, iLog JRules, PERL, Shell Scripts, Stash, Crowd, Confluence, GIT, UNIX, Linux SQL Server.

Confidential

Jr. Jira Admin

Responsibilities:

  • Evaluated existing JIRA instance and resolved performance issues.
  • Troubleshoot complex issues ranging from system resources to application stack traces.
  • Daily execution of build ops in an automated and continuous process.
  • Involved in support databases and performed MS SQL upgrades running on Windows Servers.
  • Compiling code to move into test environments via automated processes.
  • Created a step by step guide to create a project in JIRA.
  • Troubleshoot build and deploy failures, and facilitate resolution.
  • Researched and installed third-party plug-ins for compatibility.
  • Improve speed, efficiency and scalability of the continuous integration environment.
  • Assist with maintaining current build systems, developed build scripts, and maintained the source control system, Logged all events to log files.
  • Extensive knowledge of Linux/Windows based systems including hardware, software and Applications.
  • Experience in development with Perl, Python, PowerShell or other scripting languages.
  • On-call support for 24/7 for troubleshooting production issues.
  • Project Management for various UNIX/Linux/Windows system integration project.

Environment: JIRA, Java/J2EE, Tomcat, RHEL, Solaris, AIX and Windows, ShelliPlanet4.1, Python, Windows, Linux, Shell Scripting, Oracle 9i.

Confidential

Jr. QA Tester

Responsibilities:

  • Functional Test Requirement Analysis using Business Requirements Document and Design documents.
  • Developing Test Plan and Test scripts.
  • Test Data preparation and work with interfacing applications for data needs.
  • Test Execution in SIT environment. End to End Testing.
  • Preparation of Test Summary Report.
  • Testing and certifying the fixes for issues found/small enhancements requested by Line of Business in Production.
  • Arrange meetings and work with Dev team & Business Analysts for defect triage.
  • Interacting with multiple onsite client teams to resolve technical related issues.
  • Allocation of work among the testing team.
  • Managing multiple initiative projects concurrently.
  • Mentoring and coordinating with offshore team.
  • Status reporting to all project stakeholders.
  • Generating Test and Defect Metrics for client manager and release management.
  • Preparing reports for client & employer engagement managers.

Environment: Test Director, Manual Testing, Bugzilla, VB, SQL server, Visual studio, IE, VSS, Microsoft Office.

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