SUMMARY
Information Technology Professional with over 10 years experience in software testing, developing, implementing and providing training and technical support for leading-edge technologies.

PROFESSIONAL PROFILE

• Results-oriented professional with extensive software and hardware testing background and exceptional system testing, troubleshooting, and documentation skills.
• Strong analytical and problem solving experience in dealing with complex business challenges.
• Extensive experience with formal software development methodologies and processes, developing test plans and test cases, estimating testing efforts, and automated testing tools best practices and techniques.
• Formalized hands-on training in Quality Assurance, Testing, Business Analysis, and Project Management.
• Proven ability to prioritize and complete complex tasks.
• Exceptional communication skills and proven ability to collaborate cross-functionally and with key stakeholders.
• Fluent in Spanish; Conversational German.

TECHNICAL SKILLS

Operating Systems: MS-DOS 7.0, Windows (3.11, 95, 97, 2000, NT, XP), UNIX (AIX, FTX, HPUX, IRIX, VOS), OS/2 Warp 3, OS/400.

Software: MS Access, MS Word, MS Excel, MS PowerPoint, MS Outlook, Paint Shop Pro 4.0, Microsoft Works, Netscape Navigator (4.0, 5.0) Internet Explorer, Source Safe, Install Shield, PVCS, PVCS Tracker, PR Tracker, Crystal Reports, SalesForce.com, WinRunner, Team Manager, Swift, Segue Silk, Original Software, RUMBA, Client Access, Team Track, Documentum, TestDirector 8.0, Visio 2003, MS Visual Studio .NET, ASP .NET, Visual Basic .NET, QTP, Mercury Quality Center, Microsoft SharePoint, IBM Rational ClearQuest.

Database: SQL Server 2000 and 2005, MS Access 2003, Quadbase, Informix, Sybase, Oracle, DB2 on AS/400.

PROFESSIONAL EXPERIENCE

Confidential, (Consultant), Atlanta, GA 2/2009 – 4/2009
Quality Assurance Analyst

• Develop and execute manual test cases for asset lending and working capital transaction web based software develop in Java that utilize SQL Server database.
• Develop detailed test cases into SharePoint Center based on Use Cases, Business Requirements and Supplementary Specifications.
• Work with other QA Analyst, Developers and Business Analysts in reviewing and solidifying the requirements, specifications, test cases, and test plans.
• Reported, tracked and resolved defects in SharePoint.
• Perform functional, smoke, exploratory and regression testing on web application and crystal reports.

Confidential,Atlanta, GA 9/2006 - 2/2009
Test Engineer III

• Develop and execute manual test cases for custom developed software related to the Source 500 HR/PR and HR Payroll Web applications and Employee Assistance Program (EAP) services.
• Design/develop detailed test cases into Mercury Quality Center based on Use Cases, Business Requirements and Supplementary Specifications.
• Work with other Test Engineers, Software Developers and Business Analysts to review and improve requirements, specifications, test cases, and test plans.
• Estimate testing effort from requirements/design documents.
• Assist in the establishment of plans, standards and procedures (in accordance with enterprise CUSP and the product development life cycles).
• Develop expert knowledge in application areas for test cases owned.
• Responsible for ongoing maintenance of test documents.
• Responsible for defect entry and tracking.
• Created over 2000 test cases in Quality Center.

Confidential,Norcross, GA 3/2006 - 9/2006
Quality Assurance Analyst

• Responsible for functional, system and integration testing of new and existing web based development application using http protocols and Windows Authentication security. The application is coded C# using SQL Server backend.
  Participated in quality reviews on all software prior to delivery.
• Utilized methods, procedures, and metrics needed to ensure that quality standards and practices are attained
• Assisted in the interview process for Business Analyst and Quality Assurance Analyst.
• Participated in weekly status team Meeting.
• Review; make recommendation and signoff on System Requirement Specification.
• Create test plan and test cases based on requirement documentation.
• Work directly with Business Analyst, Developers and other Stakeholders during testing phase.
• Identify anomalies and suggest possible solution.
• Open, monitor and resolve defect using Mercury Quality Center (Test Director) and a proprietary tracking system.
• Import system requirement, test cases and defects into Mercury Quality Center.
• Able to perform Administrative function in Mercury Quality Center such as creating/modifying users, projects, defect tracking.
• Assisted in defining the team’s processes and procedures.
• Provided mentoring for Junior Analyst.
• Reviewed Junior Analyst Test Plan and Test Cases to ensure complete coverage.

Confidential, (Consultant), Alpharetta, GA 9/2004 - 3/2006
Senior Data Analyst III

• Responsible for functional and system testing of production defect tickets for CARE (Customer Assistance Resources Environment) telecommunication AS/400 client /server billing application.
• Performed back-end and front-end GUI testing in a client/server environment.
• Reviewed production tickets, defined testing needs, developed testing scenarios and ran SQL queries for correct data placement.
• Performed regression testing by executing test cases.
• Created, modified, executed and verified nightly processing jobs through Robot.
• Created and updated test cases in Test Director / Mercury Quality Center
• Opened defect tickets in Team Track and resolve issues while interfacing with cross functional application teams.

Confidential,, Atlanta, GA 2/2003 - 8/2004
Quality Assurance Engineer

• Performed manual and automated testing on Demand Chain client/server and Web based Solutions.
• Created and modified test cases in Word format.
• Setup testing library on AS/400 database using AS/400 commands.
• Utilized SQL commands against an Oracle database to verify correct data placements.
• Created automated test scripts using Original Software testing tools.
• Promoted tested code to Production environment.
• Performed new installs, upgrades, functional testing, interface and regression testing.
• Made recommendations for process and quality improvement.
• Worked individually and in a team environment in order to accomplish Quality Assurance goals for software product release.
• Worked closely with Product Management and Development to ensure that product functionality met customer specifications.
• Edited product documentation for accuracy.
• Attended biweekly meetings where testing status and updates are given.

Confidential,Marietta, GA 12/1999 - 12/2002
QA Analyst

• Performed manual and automated testing against AS/400 and UNIX server on AS/400, GUI and Web based applications on replenishment and forecasting management client/server software application.
• Created and modified test plans and test cases in Word format stored in SourceSafe.
• Setup testing library on AS/400 database using AS/400 commands.
• Entered, modified and closed resolved incidents in PVCS Tracker.
• Made recommendation on process and quality improvement.
• Worked individually and in a team environment in order to accomplish Quality Assurance goals for software product release.
• Worked closely with Product Manager and Development to ensure that product functionality meets customer specification.
• Edited product documentation for accuracy.
• Created framework for automated testing in Silk and recognized as the subject matter expert.
• Led in the technical interview of new prospects.

Confidential,Atlanta, GA 12/1997 - 12/1999
Quality Assurance Test Engineer

• Executed manual tests of an Adjustment Researcher banking software on NT and OS/2 platform in a client/server environment.
• Analyzed requirement documentation, functional specification, design documentation and documented areas of concern.
• Created test plans, created and executed test scripts, reported and tracked change request problems.
• Configured PC’s for testing.
• Maintained testing statistics such as daily test logs and test summary reports.
• Utilized SQL commands against an Oracle database to verify correct data placements.
• Working knowledge of WinRunner automated testing tools.
• Escalated issues when appropriate.
• Created and maintained projects, user groups, fields, and access levels as a PVCS Tracker System Administrator.

Confidential,Atlanta, GA 3/1997 - 11/1997
Quality Assurance/Product Testing Analyst

• Executed manual tests on a Customer Relationship Management (CRM) solution in multiple platforms against multiple databases in a client/server UNIX environment
• Tested software according to development notes and functional specification.
• Job feature included regression testing and Year 2000 compliance.
• Work closely with development in testing and reporting defects.

Confidential,Atlanta, GA 9/1996 - 3/1997
Quality Assurance Analyst

• Executed manual tests on an electronic funds transfer solution that ran on VOS, Windows AIX, HP-UX, and Sun Solaris.
• Ensured quality software testing of products by maintaining and updating test plans using PVCS versioning software.
• Documented test results and verified user documentation during the testing process.
• Worked with product engineer when needed to resolve and/or recreate problems found during testing.
• Made recommendation to management regarding the readiness of products in the QA cycle.

Confidential,Mountain View, CA 4/1992 - 8/1996
Positions Held: Technical Support Engineer; System Test Technician; Oven Technician

• Provided Silicon Graphics customers with technical support via phone on advanced graphic systems, high-productivity server and supercomputers.
• Demonstrated expertise in two areas of technical specialization:

Hardware (installing, managing, and troubleshooting disk and tape drives), UNIX (experience in troubleshooting O/S, software and server installation).

• Utilized Clarify database for logging and monitoring support calls.
• Tested and assembled units to customer configuration.
• Fault isolation of hardware, software, and network SMP super computing systems.
• Effective troubleshooting of systems to sub-assembly level.
• Accurately managed, controlled, and reconciled inventory of PCA board and memory.
• Pilot tester of new processes, which included the initial ACE Implementation team.
• Part of the beta testing group in performing test on system software, new company products and support tools.
• Provided customers with on site support as a system support engineer.
• Interfaced with different groups and departments in problem solving, process, and quality improvements.
• Provided on the job training for new technicians.

EDUCATION

Bachelor of Information Technology

Associate of Applied Science in Electronics