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Quality Assurance Manager Resume

Woodcliff Lake, NJ


An experienced leader with ten years of mortgage experience. A proven track record of increasing efficiency by continuously training staff and improving work flows. Award winning customer service and follow up skills. A “lead by example” management approach that promotes team work and mutual respect.

Quality Assurance Manager Mortgage Repurchase Underwriting
Confidential, Woodcliff Lake, NJ & Remote February 2010 Present

  • Manage a team of five Analysts to audit mortgage documents for delivery to Investors.
  • Examine historical loan programs to ensure the loan requested meets delivery requirements.
  • Manage relationships with MI companies & GSE management to facilitate open communication.
  • Source documents that may be missing from the original loan package.
  • Created and implemented all processes used today for my department.
  • Create pipeline reports and reconciliations using Microsoft Excel.
  • Manage all SAR reporting and reconciliation for the entire Repurchase Department.

Branch Manager
Confidential, Poughkeepsie, NY March 2009 - February 2010

  • Responsible to grow member base by utilizing referrals and direct marketing.
  • Continuously training branch staff on cross selling and profiling our members.
  • Increased assets and loan portfolio by more than ten percent in less than a year.
  • Proactively reaching out to the community to help build the Bridgeway brand.
  • Servicing and building business banking relationships by visiting local merchants.

Asst. Vice President - Loan Operations Manager
Confidential, Woodcliff Lake, NJ September 2006 - January 2008

  • Managed Processing and Underwriting in a retail operations center for the Mid-Atlantic region.
  • Responsible for recruiting, training, and coaching of all staff.
  • Analyzed and prepared quarterly audit response to Quality Assurance Department.
  • Audited active loans for errors, trends, red flags, and documentation.
  • Worked with Sales partners to troubleshoot loans and obtain missing documentation.
  • Responsible for managing a mortgage pipeline of $30 million monthly.
  • Surpassed loan volume, time in process & closing % goals by at least 20% every quarter.

Lead Underwriter
Confidential, White Plains, NY May 2003 September 2006

  • Charged with training & managing seventy Underwriters and five Senior Underwriters.
  • Trained over fifty associates to become top Underwriters & Account Managers.
  • Designed training modules for present & future Underwriters.
  • Trouble shooting loans for Acct. Execs. & Brokers.
  • Utilized as a “Subject Matter Expert” across all three Operation Centers.
  • Top producing Underwriter in the company from 08/03 -05/04 before promotion.

Financial Representative
Confidential, Poughkeepsie, NY May 2002- May2003

  • Soliciting mortgages, personal loans, insurance & retail financing.
  • Underwriting, closing & funding all loans in branch.
  • Collecting past due accts & preparing legal paperwork for foreclosures.
  • Trained new representatives on sales techniques & customer service.

Key Skills & Qualifications:

  • Mortgage Underwriting & Processing Expert.
  • Managing & training employees to become top producers.
  • Outstanding problem solving skills.
  • Exceptional time management and organizational skills.

Education: Bachelors of Science

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