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Quality Assurance Manager Resume

Woodcliff Lake, NJ


An experienced leader with ten years of mortgage experience. A proven track record of increasing efficiency by continuously training staff and improving work flows. Award winning customer service and follow up skills. A lead by example management approach that promotes team work and mutual respect.

Quality Assurance Manager Mortgage Repurchase Underwriting Confidential, Woodcliff Lake, NJ Remote February 2010 Present

  • Manage a team of five Analysts to audit mortgage documents for delivery to Investors.
  • Examine historical loan programs to ensure the loan requested meets delivery requirements.
  • Manage relationships with MI companies GSE management to facilitate open communication.
  • Source documents that may be missing from the original loan package.
  • Created and implemented all processes used today for my department.
  • Create pipeline reports and reconciliations using Microsoft Excel.
  • Manage all SAR reporting and reconciliation for the entire Repurchase Department.

Branch Manager Confidential, Poughkeepsie, NY March 2009 - February 2010

  • Responsible to grow member base by utilizing referrals and direct marketing.
  • Continuously training branch staff on cross selling and profiling our members.
  • Increased assets and loan portfolio by more than ten percent in less than a year.
  • Proactively reaching out to the community to help build the Bridgeway brand.
  • Servicing and building business banking relationships by visiting local merchants.

Asst. Vice President - Loan Operations Manager Confidential, Woodcliff Lake, NJ September 2006 - January 2008

  • Managed Processing and Underwriting in a retail operations center for the Mid-Atlantic region.
  • Responsible for recruiting, training, and coaching of all staff.
  • Analyzed and prepared quarterly audit response to Quality Assurance Department.
  • Audited active loans for errors, trends, red flags, and documentation.
  • Worked with Sales partners to troubleshoot loans and obtain missing documentation.
  • Responsible for managing a mortgage pipeline of 30 million monthly.
  • Surpassed loan volume, time in process closing goals by at least 20 every quarter.

Lead Underwriter Confidential, White Plains, NY May 2003 September 2006

  • Charged with training managing seventy Underwriters and five Senior Underwriters.
  • Trained over fifty associates to become top Underwriters Account Managers.
  • Designed training modules for present future Underwriters.
  • Trouble shooting loans for Acct. Execs. Brokers.
  • Utilized as a Subject Matter Expert across all three Operation Centers.
  • Top producing Underwriter in the company from 08/03 -05/04 before promotion.

Financial Representative Confidential, Poughkeepsie, NY May 2002- May2003

  • Soliciting mortgages, personal loans, insurance retail financing.
  • Underwriting, closing funding all loans in branch.
  • Collecting past due accts preparing legal paperwork for foreclosures.
  • Trained new representatives on sales techniques customer service.

Key Skills Qualifications:

  • Mortgage Underwriting Processing Expert.
  • Managing training employees to become top producers.
  • Outstanding problem solving skills.
  • Exceptional time management and organizational skills.

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