SUMMARY:

• Over 15 years of experience as a Technical Trainer, teaching technical topics with a focus on programming, operating systems and software products. Excellent with diverse technical levels in same classroom.
• Over 15 years of experience as Technical Support, both onsite and remote, with experience in software patches, device protocols, hardware, software packages, and LAN setups.
• Over 15 years of experience as a Programmer/Analyst, with a thorough knowledge of numerous operating systems, languages, and software applications. Full lifecycle and client/server experience.
• Proven track record of customer satisfaction and meeting intensive deadlines.
• Industries served: Insurance, Shipping, Telecommunications, Security Services, Education, Actuarial, Engineering, and Production.

TECHNICAL SKILLS:

Programmed with: C, Mainframe COBOL II, Visual Basic, VBA scripting for Excel and Access, PickBasic, MapBasic, EZTRIEVE, HTML, CL, CLIST, IMS DB2, CICS, JCL, VSAM, SYNCSORT, ISPF/Dialog Manager and Confidential COBOL languages.

Courses taught: C, COBOL, COBOL II, Visual BASIC, RPG/400, C++, REXX, DOS, AS400, OS/400, Microsoft Office, Computer Fundamentals, BASICA, Flowcharting, Typing, Windows, Crystal Reports, MVS/JCL, TSO, SYNCSORT, VSAM, CL Programming, Technical Support, and Networking Fundamentals, Confidential Mainframe Products, and InterSolv PVCS products (including Dimensions).

Documentation software used for designing online instruction and creating web pages for company portal: HTML, RoboHelp, RoboSource, Powerpoint Presenter, Articulate, IrfanView, HyperSnap, Plateau, Visio, and Captivate.

Operating systems used: Windows NT, MVS, UNIX, Windows NT/95, DOS, Windows XP, OS/400, Universe, Windows 7, Windows 8/8.1.

Other software used: MS Office (Word, Excel, Access, Outlook, PowerPoint, Project), Citrix, Lotus Notes, and PAL software, Sentient Screen Systems, EDI, FTP, Rumba software applications, and Design Studio.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

IT Consultant/Programmer Analyst

• Visual Basic scripting (Excel/Access) for specialty tubing production site; maintenance/development programming for site proprietary ERP system until company migrated to parent company ERP system; quality assurance documentation; inventory collection and SAP uploads; technical support.

Confidential, Sparta, NJ

Technical Documentation Consultant, Quality Assurance Department

• Visual Basic scripting (Excel/Access) for Quality Assurance department; business gap analysis during enterprise system transition; Visio flowcharting for successful ISO certification.

Confidential, Saddle Brook, NJ

VBA Analyst

• Visual Basic scripting (w/Excel) for Formulary department, pulling tier/restriction drug data from Formulary PDFs for various insurance plans and using the data for research.

Confidential, Parsippany, NJ

IT Analyst

• Handled implementation, training, and vendor communication of Securitas Vision pilot.
• Handled project timeline planning of Solutions project documentation.
• Trained co - workers, security officers, and branch managers in the hardware/software for Securitas Vision and Visitor Watch.
• Assisted the vendors with Quality Assurance Testing to help solve software issues.
• Handled Solutions branch installations and training for branch offices and trained co-workers.
• Documented full installation processes.
• Created tutorials for security-focused technical tools and helped design template to allow seamless online documentation maintenance.
• Provided field training to end users on proprietary software (SAFES), inclusive of instructor-led training in boot camps, phone support and onsite help.
• Trained helpdesk specialists.
• Provided onsite SAFES conversion support to over 30 field offices.
• Managed office transitions to “SAFES”, inclusive of pre/post data cleanup of data, security access and data integrity validation, and overseeing all system related tasks.
• Assisted data communications team with hardware and communication tasks.
• Provided SAFES transition support, analyzing field office processes to identify more efficient operational procedures and better utilization of new systems.
• Interpreted needs and issues between the field offices and operations centers.
• Resolved helpdesk tickets.
• Assisted with development of SAFES online documentation HELP system.
• Provided presentations and demonstrations at ASIS security conventions and regional conferences.
• Designed Internet-based instructional classes, web pages, and portal navigation, using HTML, RoboHelp, RoboSource, PowerPoint Presenter, Articulate, Irfanview, Hypersnap, Plateau, and Captivate.

Confidential, Piscataway, NJ

Installation and Deployment Manager/Customer Support Specialist

• Managed installation and deployment activities for system controlling inventory of plug-in phone circuits for regional operating telephone companies in U.S.
• Served as primary contact for IS managers, providing 24x7 support on software problems and service outages.
• Performed installation and deployment activities for software releases.
• Built or modified databases and tested new software.
• Hosted monthly ISO conference calls with national client ISO managers.
• Worked with Windows NT, MVS, and UNIX systems with COBOL, JCL, CLIST, ISPF/Dialog Manager, and IMS languages.
• Utilized MS Office, Rumba, Citrix, Lotus Notes, and PAL software.
• Participated in development of large-scale solution implementation plan to integrate software between GTE and Verizon following their merger.
• Created client manuals, associated training materials, and overhead visual media for two training courses and presented workshop at client site.
• Received Customer Service Star for excellent client care.

Confidential, Clifton, NJ

Programmer/Support Engineer

• Performed troubleshooting of UNIX devices and PICKBASIC programs.
• Provided interactive screen programming of in-house supply chain software systems. Set up new servers and Windows clients on networks.
• Tested connections and setup/performed remote troubleshooting. Handled UNIX processes and devices at OS level as admin.
• Performed troubleshooting of devices at WinNT network level.
• Provided device management and file/record handling at Universe level.
• Worked directly with clients, onsite and remotely, to resolve issues.
• Assisted in training new co-workers on interactive screen programming.
• Utilized Universe, PICKBASIC, Sentient Screen Systems, Visual Basic, and HTML languages, as well as EDI, FTP, MS Office, Outlook, and Rumba software applications.

Confidential, San Mateo, CA

Technical Trainer

• Traveled to client sites to deliver training classes.
• Presented classes at national companies and government departments.
• Recommended additional software packages to meet client needs.
• Worked with Windows NT/95, MVS, UNIX, and DOS operating systems with IMS, DB2, CICS, JCL, VSAM, SYNCSORT, CLIST, ISPF/Dialog Manager and Confidential COBOL languages.
• Utilized MS Word, Outlook, Confidential Mainframe Products, and InterSolv PVCS products.

Confidential, Edison, NJ

Technical Trainer

• Prepared and delivered lectures at technical and business training institute.
• Presented lectures daily and nightly to up to 25 students in classes with language barriers and differing technical abilities.
• Designed course materials, projects, and tests.
• Supervised, guided, and graded students.
• Provided peer training to assist other instructors with teaching, new software languages, and new environments.
• Performed troubleshooting of system and microcomputers.
• Taught Windows and OS/400 operating systems, RPG/400, CL Programming, Visual Basic, C, C++, Flowcharting, and Computer Fundamentals.
• Utilized MS Office, Crystal Reports, Rumba, and Design Studio.

Confidential, Jersey City, NJ

Technical Trainer

• Prepared and delivered lectures at technical and business training institute.
• Presented lectures daily and nightly to up to 60 students in classes with language barriers and differing technical abilities.
• Prepared course materials, projects, and tests.
• Trained other instructors in teaching techniques and new materials.
• Taught Windows, MVS, and OS/400 operating systems, Flowcharting, COBOL II, Confidential COBOL, CICS, DB2, CLIST, ISPF/Dialog Manager and Computer Fundamentals, MVS/JCL, SYNCSORT, VSAM, REXX, and Technical Support and Networking Fundamentals.

Confidential, Mahwah, NJ

Programmer/Analyst

• Developed international customer service systems.
• Worked directly with national account customers.
• Provided ad hoc Marketing Reports for price comparisons and shipping logistics.
• Trained and supervised junior programmers for three months.
• Performed technical interviews.
• Taught Confidential COBOL, TSO, CLIST, C, and flowcharting.
• Programmed in EZTRIEVE, COBOL, C, C-SCAPE.

Confidential, Roseland, NJ

Programmer

• Developed online problem reporting system.
• Responsible for maintenance of U.S./Canadian master record.
• Programmed in Confidential COBOL, Assembler, CICS, PruCobol