Web Administrator / IT Analyst resume Charlotte, NC - Hire IT People

Technical Proficiencies:

Web Content Tools:

ExpressRoom, Serena Collage, SharePoint, Drupal, Interwoven, Joomla, Vignette

Applications:

Acrobat, Photoshop, Dreamweaver, MS Office, MS Project, Visio, Quark, Captivate, InDesign

Programming:

HTML, XHTML, DHTML, JavaScript, PHP, CSS

Reporting:

WebTrends, Monarch, Google Analytics, Business Objects, MS Excel, MS Access

Professional Experience:

Confidential, Charlotte, NC

Web Administrator / IT Analyst: Developed and managed Self - Service and internal Intranet sites using Microsoft SharePoint and Adobe Photoshop. Wrote articles and designed online content for web sites.

Trained non-technical end-users to manage their IT issues.
Developed templates and wireframes for policy and procedure documents.
Project manager for architecture, IT, telecom, corporate event, human resources and other projects.
Gained buy-in from cross-functional business partners for procedural changes and enhancements.

Confidential,Charlotte, NC 2007

SharePoint Administrator / Business Analyst: Analyzed documentation and proposed solutions for IT business areas and prepared functional specifications.

Managed Distributed Systems SharePoint site including space allocation, eNews features, and content creation.
Provided weekly and ad-hoc reporting on site usage statistics using WebTrends.
Designed Intranet prototype in Photoshop and coded in cascading style sheets (CSS).

Confidential, Charlotte, NC

Web Documentation Administrator: Repurposed Web based content between Interwoven Teamsite and Red Dot content management systems. Managed projects with MS SharePoint. Performed quality assurance on site content.

Confidential,Charlotte, NC

Web Administrator / New Media Writer, : Partnered with IT team members and business process owners to develop requirements, create specifications, analyze system impacts, and develop project timelines / schedules. Facilitated planning and status meetings with senior management. Analyzed trends and initiated long term. Hosted website focus groups.

Created web presence that served as 24/7 resource to Helpdesk and reduced support calls.
Reduced call center operating costs by 20% annually. Wrote marketing copy to publicize new site.
Managed project scope and communication plans to ensure on time completion according to specifications.

Design/Production Specialist II, : Developed content for, and administered corporate Internet and intranet sites.

Instructed team in best practices methodologies, Acrobat, Vignette CMS and Serena Collage CMS.
Taught process owners to self administer web functions that reduced turnaround times and Web group dependency.
Reduced time to complete tasks by 20% annually by implementing content process change.

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Web Administrator / It Analyst Resume

Charlotte, NC

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