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Support Specialist Resume Profile


  • 3 years experiences with statistical modeling and predicting with large datasets
  • 2 years experiences of actively gathering business requirements and analyzing business process models
  • Website Development PHP, CCS , MySQL, Microsoft SQL Server, Microsoft Report Builder, C/C , Excel VBA, Pivot Table , Microsoft SharePoint IP network knowledge, OSI Model software development lifecycle stages
  • Monte Carlo Simulation, Decision Tree, Stochastic Process, Design of Experiments
  • Motivated team player detail oriented


Data Support Specialist


  • Reporting Development
  • Developed VBA codes to automatically pull historical data out of various spreadsheet forms into customized reports to dramatically reduce manual efforts
  • Developed and designed dynamic reports using Microsoft SQL Server Reporting Services for clients performance data
  • Routinely conduct analysis on client performance data perform analyzing and validation on employee-client-family satisfaction survey data upon requirements
  • Liaised with care quality team and marketing department on identifying marketing goals and designing marketing reports
  • Information Care System Quality Assurance
  • Worked under supervision of IT director and Quality Manager to gather and review business requirements, system design and structure assisted with preparation of test plans
  • Cooperated closely with Business Analyst from third party IT develop team in testing case managing functions on use cases
  • Performed back-end database testing in Microsoft SQL Server 2008 using T-SQL

Research Assistant in research project


  • Analyzed large scale clinical inpatient data acquired from AHRQ using SAS SAS Base, SAS/STAT, SAS procedures, SAS/GRAPH, SAS macro, SAS/ACCESS , SQL and GIS
  • Generated SAS graphs and reports on distribution of medical technology use among patient demographic factors
  • Independently developed macros and queries for the rest of the team to assist further analysis
  • Wrote and maintained technical documents

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