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Lead Consultant Resume

Lead Consultant Las Vegas, NV

SUMMARY:

  • 20 years’ demonstrated success in many IT roles spanning several industries and marketplaces
  • Managed technical projects and implemented virtualized environments in MS Azure as well as AWS Cloud Platforms using Docker, Chef, Python, Azure CLI, Puppet, Ansible
  • Empathetic customer advocate with 15+ years’ applicable experience in driving cross - functional programs from definition to execution
  • Possess a solid exposure to data governance, particularly defining, establishing, and applying best practices in infrastructure architecture design, development, CI/CD best practices
  • Managed the integration of MS Azure Cloud applications, infrastructures, microservices, and High-Performance, Highly-Available VM Scale-sets
  • From, functioned as the go-to SME for issues impacting web-based Casino Gaming software industry pioneers (at the time), Global Cash Access and Certegy Check Cashing systems
  • Coordinated with Enterprise Architects, Software Developers, QA Engineers, CTOs, and CISOs to ensure new cloud services aligned with software product roadmaps, security controls, & compliancy
  • Performed lift-and-shift migrations / replications of active mission-critical Business and IT operating environments to implement IaaS Disaster Recovery- as-a-Service Cloud-enabled replicas of on-premise
  • Working knowledge of iPhones, Android devices, including current and prior versions of tablets and smartphones; familiar with Mobile Device Management software for enterprise oversight

PROFESSIONAL EXPERIENCE:

Confidential - Las Vegas, NV

Lead Consultant

Responsibilities:

  • Participated as a core team member to guide corporate clients through IT transformations and Data Center migrations. Involved and required gaining an in-depth understanding of a client's IT infrastructure, application environment, services and dependencies, and careful adherence to securing Data-at-Rest, Data-in-Transfer
  • Hands on experience on Azure App Service Model (Web Apps, Mobile Apps, API Apps, Logic Apps)
  • Creating, deploying, configuring and scaling applications on Windows Azure PaaS
  • Experience of executing global development projects in Azure with DevOps approach using Visual Studio Team Services as DevOps platform
  • Excellent communication skills and proven customer consulting experience
  • Deep understanding of cloud computing technologies (including open source), business drivers, and emerging computing trends.
  • Significant depth of technical experience in several the key Azure Infrastructure services: Linux & Windows Virtual Machines, Storage, Backup, Site Recovery, Networking technologies such as VPN Gateways, Express Route, Database services, etc. Hands on experience on Azure storage services like SQL DB, Document DB, Data Factory, Data Lakes, Data Warehouse
  • Good understand of hybrid scenarios from business and technology perspective
  • Demonstrated skill building deep technical relationships with executives and technical leads within customer or partner organizations. Presentation skills with a high degree of comfort with both large and small audiences
  • Strong communication and collaboration abilities in addition to technical depth. Experience in guiding technology teams in a matrix organization.

Confidential

Lead Systems Engineer, Project Manager

Responsibilities:

  • Recruited by VP of Epicentral Software Development to establish a Professional Services department specifically formed to Implementation and support the Epicentral slot floor player tracking and promotional event software solution for several casino properties worldwide
  • Created project plans and SOWs for product implementations and major version upgrade efforts to set client expectations and ensure all deliverables were clearly outlined and presented to clients in a clear, concise manner
  • Delivered, integrated, tested, trained, and launched the Epicentral product solution for multiple casino properties in the United States, Peru, Spain, and Switzerland
  • Documented remote access instructions for Software Development to securely connect to customer sites
  • Updated and revised 7 high-level Visio product workflow diagrams displaying the flow of slot floor event activity through the secure VLAN and network equipment to each of the integral Epicentral servers
  • Showcased which product suite components encountered and relayed the slot floor events into SQL Server 2014 for parsing and processing of specific player the data to determine which active slot players should receive promotional redemption tickets / prize vouchers
  • Supported and scaled-out the VMware virtual machine lab testing environments used by QA, Systems Integration Services, and Software Engineering to test hotfixes and new release builds of the software solution
  • Most significant contribution:

    Researched and updated the Ideal Server Specifications and Configuration Guidelines handbook for Sales and Marketing, Technical Writers, Integration, and the clients to for answers to technical questions or concerns about performance and MS SQL Server 2014 processing efficiency.

Confidential

Technical Solutions Engineer, Technical Project Manager

Responsibilities:

  • What is the purpose of the Eatec product and how is it marketed and utilized as a cost-effective and time-solution?
  • Eatec is a client and server-sibusinesses with simple and effective software enabling the management of business inventory and procurement operational efficiency tasks essential to the sustainability, profitability, and success of the establishment
  • Assisted Eatec Professional Services team with the technical logistics pertaining to the installation, server environment configuration, and upgrade planning and execution of the Eatec software from Agilysys
  • Installed and configured more than 20 B2B interfaces (RESTful SOAP/XML Java, DotNet 4.5+, aimportingnm transaction data in near-real-time into Eatec back end services for parsing of the data from Eatec for transmission to Agilysys’ InfoGenesis POS terminals and/or third-party API web services capable of handling CSV file import or SOAP/XML data exchange via IIS & SQL
  • Collaborated with management resources and C-level executives from customer engagement with TransAct Sales team members resources from multiple departments at the hotel/casino resort to leverage my SME knowledge of the InfoGenesis and Eatec software products to enhance code integrity
  • Ensured Microsoft SQL Server 2014 databases were benefitting from the SQL maintenance plans that I customized and scheduled to automatically kick-off and then terminate at times provided by the klk timely updates to the end users from Eatec and did my best to minimize the downtime for the team to perform maintenance on the SQL DB tables and indexes
  • Created PowerShell cmdlets to automate all the manual tasks performed on the App and Database servers to reduce 3.5 days’ work down to 5 hours of monitoring one PowerShell cmdlet’s execution
  • PowerShell cmdlet and Python automation scripts designed to create, administer, and troubleshoot Palo Alto Networks Firewall Rule configuration restricting / blocking traffic between RESTful SOAP/XML API web service endpoints and deployed VMs in SaaS Data Centers

Confidential

Senior Cloud Architect

Responsibilities:

  • Provided second tier technical support to other departments and escalated software bugs after careful review of the case details, screenshots, and attachments along with my own reproduction of the issue
  • Primary technical support resource for 8 Bluepoint Partners, 2 Value Added Resellers, and 32 Vendors
  • Installed, upgraded, and maintained 13 products in 3 Bluepoint Check 21 item processing Data Centers
  • Combined efforts with Product Management to serve as technical product liaison when vendors partnered with Bluepoint Solutions required assistance or API integration troubleshooting
  • Performed Business Analyst responsibilities for all partners and software resellers; documented software bugs, delivered hotfixes, informed them of new products and feature enhancements to existing products
  • Led the team by prioritizing work items and delegating specific tasks based on urgency and impact, analyzed and prioritized software cases and defects reported by the teams with Product Management and Scrum teams
  • Managed weekly Agile Scrum escalations and enhancements review and prioritization meetings, general release and hotfix acceptance meetings with Product Management and Agile Kanban teams
  • Served as technical editor for the Technical Writers by reviewing and approving/rejecting the majority of new documentation
  • Tested escalated software defects to help determine the root cause: problem with the code, error in the product configuration, end user issue, or third-party software / platform defect or misconfiguration
  • Ensured all escalated cases and defects were properly documented with steps to reproduce issues along with version, hardware, and software information, successful and/or unsuccessful workarounds attempted, and severity level based on impact analysis to business operations
  • Practiced Agile software development life cycle methodology, gathered requirements and information for product enhancement requests, user stories, release planning, and sprints
  • Reported status updates and escalations progress reports to upper and executive management

Confidential

Lead Systems Integration Engineer

Responsibilities:

  • 2014 Outstanding Performance in Professional Services - Dept. Employee of the Year
  • Expanded my previous role and responsibilities as systems integrator to include product management and technical project management duties and responsibilities; studied Project Management Institute Body of Knowledge (PMIBOK) to estimate project costs, create SOWs and project plans, schedule team resources
  • Quickly learned how to implement, configure, test, and launch the two remaining product software components of the ImagePoint product suite to serve as SME for the Professional Services team
  • Built, configured, secured, and tested SaaS Data Centers for new resellers partnered with Bluepoint
  • Provided financial institutions, Bluepoint partners, and coworkers with ImagePoint product-specific webinars as well as customized documentation to facilitate knowledge transfer of the product suite
  • Created Disaster Recovery (DR) item processing environments to ensure minimal impact on business operations and end users in the event of an outage
  • Self-studied and earned my VMware VCP 6 in April 2014
  • Attended industry conferences to learn about the latest trends in remote deposit capture, best practices, announcements, and marketable features
  • Diagrammed Mobile Capture (mobile check deposit) item processing server and network architecture options in Microsoft Visio and updated Tableau to share them with the teams
  • Certified new mobile banking app providers to facilitate Mobile Vendor Service API testing and coding adjustments to properly integrate Mobile Capture feature into their Android and iOS apps

Confidential

Systems Integration Engineer

Responsibilities:

  • 2013 Excellence in Customer Service Employee of the Year - 1st recipient of company-wide
  • 2011 Outstanding Performance in Professional Services - Dept. Employee of the Year
  • Integrated electronic check item processing software for numerous financial institutions and software resellers partnered with Bluepoint Solutions
  • Served as the "face" of the company to new and existing customers with active product implementations by creating SOWs, developing project plans in MS Project with estimates based on my implementation exp.
  • Received Professional Services Team Employee of the Year after first 4 months of employment
  • Implemented, configured, and tested Check 21 item capture and item processing data center environments for multi-tenant item processing; managed every project assuming PM role
  • Also created Disaster Recovery (DR) item processing environments to ensure minimal impact on business operations and end users in the event of an outage
  • Reverse engineered business processing workflows, utilized the Bluepoint software to achieve optimal efficiency, and followed strict guidelines & business rules to comply with industry regulations
  • Aligned with financial institution core processing providers, online and mobile banking vendors, and ATM engineers to complete projects
  • Served as SME in Check 21 Remote Deposit Capture & Teller Capture products
  • Closed between 10 to 14 projects per quarter, 91% of them under budget & on-time
  • Successfully completed several server and SQL database migration projects
  • Used VMWare vSphere and Microsoft Hyper-V virtualization solutions to test new software releases and hotfixes prior to deployment
  • Planned, prioritized, and delivered software upgrades, hotfixes, and enhancements to clients
  • Created software installation scripts for the Professional Services team to deploy software to 100+workstations
  • Practiced Agile methodology for enhancements, bugs, product road maps, releases, and hotfixes

Confidential - Las Vegas, NV

Lead NOC Systems Analyst & Tier 3 Support

Responsibilities:

  • Managed and monitored all corporate systems, services, servers, mainframe platforms, and hosted data center applications
  • Adhered to corporate policies for asset management protection and subsequently intrusion detection, prevention, and response
  • Ensured stable operation and reliable performance of all corporate systems, slot floors, networks, applications, servers, and services by monitoring 4 video walls containing the monitoring alert application, shift checklist, AS/400 jobs and their progress, high level overview of enterprise network topology, etc.
  • Monitored NOC Support Desk phone queues, enterprise-wide hotel and casino systems, network topology, and escalated issues
  • Assumed NOC Shift Supervisor responsibilities when necessary
  • Trained new employees and assisted in their daily progress; reviewed ticket audit feedback to guide them
  • Worked with the Application Support - Point-of-Sale team to learn how to troubleshoot several complex problems and how to resolve them in a timely manner without contacting after hours App Support
  • Documented Disaster Recovery Procedures in the event of a power outage or major service disruption in the Corporate IT NOC to establish best practice for enterprise business continuity
  • Established new Change Management policies for documenting system outages and recording significant events or issues that occurred each work shift to facilitate Shift Turnover Status during shift change

Confidential - Las Vegas, NV

NOC Systems Analyst

Responsibilities:

  • Learned the administration and maintenance of UNIX, Tandem, Red Hat Enterprise Linux, AS/400 (LMS Hotel and CMS Casino), Stratus, Windows NT/2000/XP/Server 2003/Server 2008, Suse Linux, and Citrix
  • Monitored and managed all corporate systems under MGM Resorts Corporate IT NOC business policies
  • Troubleshot enterprise-wide issues involving Citrix XenApp farms and thin servers, payment & authorization services, Microsoft Exchange & Windows Server 2003/2008 R2 servers, Active Directory
  • Monitored “vid walls” for alerts, real-time status of network resource topology, Player’s Club event tracking backlog status of Enterprise Data Warehouse (EDW) silos, Data Center room temp
  • Monitored several IGT casino slot floor jackpot systems used at the 16 national properties for Nevada Gaming Control Board and Michigan Gaming Control Board regulations
  • Helped vendors and other IT staff resolve issues and implement system monitoring procedures

Confidential - Las Vegas, NV

Computer Engineer, Lead Computer Engineer

Responsibilities:

  • Swing Shift Computer Engineer for the Dispatch team responsible for supporting 11 hotels/casinos on the Las Vegas Strip owned and operated by the Corporation; typically, covered Bellagio, Mirage, and TI
  • Installed, troubleshot, and supported hotel and gaming applications, server and workstation hardware; trained New-Hires

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