We provide IT Staff Augmentation Services!

Siebel Consultant Resume Profile

Melville, NY

Summary:

  • Experience in configuring Static picklists, Dynamic picklists, Static Drilldowns and Dynamic Drilldowns.
  • Customer Relationship Management CRM expert with over 8 years of experience creating and implementing eBusiness solutions utilizing Siebel products.
  • Extensive experience in Siebel Configuration.
  • Experience in installing and configuring Siebel.
  • Experience in installing and configuring BI Publisher.
  • Experience in upgrading Siebel.
  • Experience in Workflows and User properties.
  • Experience in Business Automation using Siebel Workflow processes, workflow policies and Runtime Events.
  • Experience in EIM, EAI, and Siebel eScript.
  • Experience in creating and synchronizing Integration Objects.
  • Experience in creating Custom Business Services and using Siebel out of the box Business Services like EAI Siebel Adapter, EAI XML Converter, and EAI XML Read from File, EAI XML Write to File, EAI HTTP Transport Adapter, and PRM ANI Utility Service etc.
  • Experience in EAI to integrate Siebel eBusiness applications with external applications using Web Services, MSMQ.
  • Experience in importing legacy data into Siebel using EIM.
  • Experience in creating Siebel EIM Configuration .ifb files and EIM jobs with working knowledge in SQL, PL/SQL.
  • Expertise in using Siebel Tools and Siebel Call Center application.
  • Experience in configuring BCs, BOs, Applets, Views and Screens.
  • Experience in configuring Hierarchical and Constraint Picklists.
  • Experience in configuring Joins, Joins specifications and Links.
  • Experience in creating Multi Value Links, Multi Value Fields and Multi Value Groups.
  • Experience in creating Static and Dynamic Toggles.
  • Involved in all phases of Software Development Life Cycle.
  • A good team player, a quick learner and an effective communicator.

Technical Skills:

  • UI-Objects Applets, Joins, Links, Views, Screens.
  • Data Objects, Business Objects, Business Components, and
  • Workflows, Workflow Policies, Runtime Events, User Properties,
  • CRM : Siebel 8.1.1.10/8.2.2/8.0/7.8/7.7, Siebel Configuration, Siebel Tools,
  • Languages : C, SQL, PL/SQL.
  • Operating Systems : Windows 2008/2003/2000/XP/NT.
  • RDBMS : SQL Server 2008/2005/2000, Oracle 10g/9i, MS-Access.

Professional Experience:

Confidential

Siebel Consultant

Responsibilities:

  • Involved in upgrading Siebel Call Center 7.8.2.14 to Call Center 8.1.1.10.
  • Installed and configured Siebel Gateway, Siebel Enterprise, Siebel Server and Siebel Web Server.
  • Involved in installation and configuration of BI Publisher.
  • Created several Siebel reports.
  • Involved in upgrading Siebel CTI from Genesys Gplus 7.5 to Genesys Gplus 8.
  • Involved in configuring Genesys Gplus 8.
  • Administer and monitor Siebel Server and components.
  • Worked on configuring and troubleshooting MSMQ messages.
  • Written Applet, BC, BS and Application level scripts.
  • Created web services to integrate Siebel with external applications.
  • Created EAI Data Maps for integration.
  • Created custom Business Services.
  • Created complex workflows in automating business process.
  • Created Applets, Views, BC's, BO's, Screen's, and IO's.
  • Created Static and Dynamic PickLists, Static and Dynamic Drilldowns.
  • Extended Table columns for custom fields as per business requirements.
  • Created User properties as per requirements.
  • Created Symbolic URL's.
  • Created EIM jobs for data import.
  • Performed Repository migrations, SRF Deployments.
  • Created SRF change management documents.
  • Worked on day to day production support, issues and fixing bugs.
  • Interacting with User for their issues, troubleshooting the issues and get resolve in timely manner.

Technology: Siebel Call Center 8.1.1.10, MS SQL Server 2008, Siebel Tools

Environment: Windows 2008

Confidential

Siebel Consultant

Responsibilities:

  • Installed and configured Siebel Gateway, Siebel Enterprise, Siebel Server and Siebel Web Server.
  • Created custom Enterprise Profile for LDAP Authentication.
  • Worked on Application Deployment Manager to synchronize LOV's between different environments.
  • Customized the application with Workflows and Business Services.
  • Worked on Siebel Secured Web Services using HTTPS, XML, SOAP and WSDL.
  • Created Data Maps and EAI Value maps as a part of integration process.
  • Applied new Rule Sets in Data Validation Manager.
  • Created and modified external integration objects.
  • Configured several static and dynamic drilldowns.
  • Implemented User Properties.
  • Written BC and Applet level server scripts.
  • Ran EIM job to load LOV's, Responsibilities, Views, Accounts Data.
  • Modified Applet and View web Templates.
  • Modified web templates to change the look and feel of application.
  • Created new list columns and controls.
  • Created calculated fields to implement validation.
  • Configured case insensivity at field level to meet the user requirement.
  • Performed repository migration.
  • Involved in bug fixing and performance tuning.
  • Applied Quick Fix using opatch to resolve the product level bug.
  • Supported UAT for helping users to understand enhanced functionality.

Technology: Siebel Financial Services 8.2.2, MS SQL Server 2008, Siebel Tools

Environment: Windows 2008

Confidential

Siebel Consultant

Responsibilities:

  • Analyzed Siebel Business Objects, Business Components and field level differences to perform repository merge.
  • Analyzed Siebel Business Services, Integration Components.
  • Resolved Conflicts for Business Services, Business Objects, and Business Components.
  • Implemented branching of scripts and user properties using Profile Attributes.
  • Configured Joins, MVG and Dynamic Pick list.
  • Worked on BusComp User Properties.
  • Cloned Applets to merge repositories.
  • Worked on Application Deployment Manager ADM to load LOVs, Users, Responsibilities, Views, etc.
  • Analyzed, imported and cloned Views.
  • Involved in Performance tuning for Business Services.
  • Integrated Siebel with external application using Web Services.
  • Tested Inbound Web Services using SoapUI.
  • Worked on BusComp Scripts, Applet Scripts and Business Service Scripts.
  • Worked on table level schema changes.
  • Written SQL queries to obtain the list of LoVs, Views, Applets, BCs, BOs, and BSs etc. from different repositories.

Technology: Siebel Call Center 8.0, Oracle 10g, Siebel Tools

Environment: Windows 2003

Confidential

Siebel Consultant

Responsibilities:

  • Customized application using Siebel tools by creating and modifying business objects, business components, views, screens, applets
  • Worked on Inbound and Outbound Web Services to interact with external systems.
  • Published Workflows and Business Services using Web Services
  • Invoked Workflows and Business Services using Siebel eScript
  • Used Siebel out of the box Business Services like EAI Siebel Adapter, EAI XML Converter, and EAI XML Read from File, EAI XML Write to File, EAI HTTP Transport Adapter, and PRM ANI Utility Service etc.
  • Created Custom Business Services, Methods and Arguments to implement Data Validations and Query Siebel Database
  • Created and Synchronized Siebel Integration Objects
  • Worked on e-script to implement business logic and Data Validations
  • Involved in development of Business Components/Objects, applets, and screens
  • Involved in the configuration of Static Dynamic Picklists using Joins and LOVs
  • Customized Pick Applets, MVG applets and configured MVGs using Links, MVLs and MVFs
  • Customized Several Static and Dynamic Drilldowns
  • Implemented validation and calculated field properties for the various business component fields
  • Modified and Created Applet Web Templates and View Web Templates
  • Added new list columns and controls to applets
  • Experience in Production Support and troubleshooting
  • Involved in Unit Testing and System Integration Testing
  • Preparing Test Cases for Unit Testing
  • Involved in Debugging and Bug Fixing

Technology: Siebel Call Center 7.7, Oracle 9i, Siebel Tools

Environment: Windows 2003

Confidential

Siebel Developer

Responsibilities:

  • Involved in analysis, design, development, Testing and implementation
  • Integrated and deployed web application into Siebel
  • Written Business Services and Workflow Processes for integrating Siebel CRM Application with external systems
  • Configured the screens like Clients, Activities, Opportunities and Orders
  • Worked on Siebel Data Model
  • Importing and configuring the Outbound Web Service into Siebel CRM system
  • Implemented business logic using Business Services
  • Used prebuilt Siebel Business Services like EAI XML Read from File, EAI XML Write to File, EAI Siebel Adapter and XML Converter
  • Designed and developed Integration Objects as per the requirement
  • Created and modified object definitions, modified screens, views and applets to facilitate the business process requirements.
  • Created Multi-Value Links, Multi-Value Fields and Multi-Value Groups
  • Created Static Picklists, Dynamic Picklists and Hierarchical Picklists
  • Created Dynamic Drilldown based on the logon Position
  • Created Workflow for invoking the Business Service
  • Created Generate database and DB extract for local database initialization by remote user
  • Involved in Unit Testing and System Integration Testing

Technology: Siebel Call Center 8.0, Oracle 9i, Siebel Tools

Environment: Windows 2003

Confidential

Siebel Developer

Responsibilities:

  • Performed Unit testing/System Testing/Integration Testing on the application
  • Populated EIM tables using EIM Mapping Wizard and other techniques
  • Created various workflow processes and policies
  • Used BC User properties and field User Properties on business requirements
  • Configured and modified Business object layer using fields, joins and links
  • Defined the object definitions, modified the screens, views and to facilitate new business processes and requirements
  • Modified the Siebel business objects to suit the business requirements
  • Modified and created static and dynamic Pick Lists, Pick applet, MVG applet, Drill downs and Applet Toggle
  • Customized Siebel User Interface Layer and Business Object Layer
  • Involved in Debugging and Bug fixing
  • Rapid resolution of defects

Technology: Siebel Call Center 7.7, MS SQL Server, Siebel Tools

Environment: Windows 2003

Confidential

Siebel Developer

Responsibilities:

  • Customizing and Configuring the Siebel Application using Siebel Tools
  • Created extension tables to store additional data
  • Implemented validation and calculated field properties for the various business component fields
  • Configured Field Properties and BC Properties on business requirements
  • Customized the User Interface object definitions to map the data from the BO definitions
  • Modified Business Components to allow updates and add necessary controls to the applet
  • Configured and customized Links, Joins Multi Value Fields and Multi Value Groups
  • Configured Static and Dynamic Picklists
  • Customized Screens, Views, and Applets to meet the client requirement
  • Implemented Drill downs and Toggles in applets
  • Involved in adding business logic to the applications using User Properties
  • Automated Business Processes using Workflows, Workflow Policies and Runtime Events
  • Involved in Preparing Test cases and Unit testing

Technology: Siebel Call Center 7.7, Oracle 9i, Siebel Tools

Environment: Windows 2003

Hire Now