We provide IT Staff Augmentation Services!

Release Manager Operations Lead Resume Profile

Columbus, OhiO

Summary:

  • Over13 years of global IT experience.Over10 years in IT Project management, ITSM Service, Release Configuration Management, Operations management, Software Lifecycle Management.
  • ITIL v3 foundation certified. Six-Sigma Greenbelt certified. Agile, SoX, GxPspecialist.
  • Expertise in implementing Release, Configuration, Incident Problem management, Technical Release Change management, Capacity Availability management, Volume, License Service Continuity Management, Operations ITIL Service management and Project Management in Global organizations in United States, Europe and India.
  • Expertise in requirement gathering, project estimation, proposal preparation presentation, executing project financial planning strategies, establishing milestones, maintaining reporting project status, monitoring team activities, budgeting, scope management, risk management, gap analysis,project tracking, resourcing, overseeing implementation/deployment and post- implementation support, process automation and providing solutions to Clients which meet business needs.
  • Gained Techno-Functional Skills while working with wide range of reputed Clients in variety of domains including Automobiles, Banking, Insurance, Publishing, Pharmaceuticals, Manufacturing, Oil Refinery.
  • Professional skills to lead manage a team to achieve Customer deliverables and organizational goals, managing conflicts, building high team spirit and growing business.
  • An effective communicator with exceptional relationship management skills.
  • A project planner with expertise in planning, executing and spearheading various projects in compliance to various quality standards. Insightful knowledge of business process analysis design, application based process engineering, process optimization, cost control and revenue maximization.
  • Wide exposure in Java, .NET, Sharepoint, SQL, Oracle DB2, Unix Windows platform.
  • Over 10 years strong experience in Middleware Technologies including installing, Configuring and Administering Oracle WebLogic, WebSphere, IIS and Apach, Tomcat Server, Oracle WCI Aqualogic/Plumtree, iPlanet, JBoss, Selectica, JRun and Tomcat.
  • Proficiency in Server operating systems including Sun Solaris, HP-UX, Linux,Windows server in clustered and RAID platform in data-centre of mission critical systems.
  • Expertisein wide variety of tools like BMC Atrium Suite, Remedy, Command - FNT, alfabet PlanningIT, Aspera SmartTrack , TFS, TeamCity, Jenkins,F5 BIG-IP, NetScaler andCrescendoMaestro load balancer, SiteScope Foglight monitoring, QIP, Xymon, New Relic, Site 24x7.

Functional Technical Skills:

Business Domains

Automobiles, Banking Insurance, Publishing, e-Commerce, Pharmaceuticals HealthCare, Manufacturing, Oil Refinery, Airlines, Ground Transportation, Customs and Educational Institutions.

Quality Framework

ITIL, SoX, GxP, Six-Sigma, Agile.

Middleware

BEA WebLogic Application Server 8.x./9.x/10.x, IBM websphere 6/7, Apache Server /2.0/2.2, IIS 6/7/7.5, Aqualogic Plumtree portal, Selectica, Apache Tomcat 6.x, iPlanet,Jboss,Jrun

Operating systems

UNIX - Sun Solaris 2.5/2.6/8/10, SCO OpenServer 5.0.5/5.0.4, SCO UnixWare 7.0.2 CALDERA Open-UNIX 8 , HP-UX 11.0, Microsoft - Windows server 2008/2003/2000/NT 4.0 Linux - Red Hat Linux Advanced Server 2.1/7.1/8/Fedora Novell - Netware 4.0/5.0.

Database

Oracle 8i/9i, MS SQL Server, My SQL, MS Access, Pointbase.

Tools

BMC Atrium Suite, Command - FNT, albabet PlanningIT, Aspera SmartTrack , Team Foundation Server TFS , TeamCity, Maven, Jenkins, SVN, CVS, F5 BIG-IP, NetScaler, Crescendo Maestro, QIP, WebTrends, SiteScope,Site 24x7, New Relic, Foglight, Xymon

Web Technologies

JDK 1.4/5/6, HTML, XML, DHTML, MSXML, ASPX, Eclipse.

Language

C, C , Assembly Language 8086 , HTML, Unix shell Script, WLST, WLST Framework, UNIX Shell Scripting Bourne, Korn, C and Bash ..

IDE's/Utilities

Weblogic Workshop, SSH, OpenSSL, Putty, and WLST.

J2EE Technologies

Servlets, JSP, JDBC, RMI, JMS, JTA, JNDI, JMX, EJB and Applets.

Protocols

TCP/IP, Telnet, RIP, OSPF, IGRP, PPP, HDLC, VTP VLAN , STP, LATHTTP, HTTPS, FTP, SNMP, LDAP, DNS, DHCP, ARP.

Networking Environment:

Hub D-Link, Cisco, 3-COM. Switch - D-Link, Cisco, 3-COM, Cisco 4500 Layer3 Switch. Router - Cisco 1700 Series, Cisco 2500 Series, and Cisco 4000 Series. Firewal Cisco PIX. Terminal - VXL VM 4005/VM 2310. Terminal Server - Wipro, VXL. Network security - Squid Proxy Server, Samba. Name Service - DNS on Linux

Server Hardware

SUN - Ultra Entreprise -1,Sparc Station 5,Sparc Station 4,Ultra-10,Ultra-450. IBM - Netfinity, Xseries220 HP - 9000 Series, E60, Netserver. COMPAQ - Proliant 800, Proliant 1600, ML330, ML530,TC2120. DELL - Power Edge 6650, Power Edge 2650, Power Edge 1750.

Storage and Backup devices

Fibre Optic Hub - Compaq 8 port Storage Hub. Fibre Optic Switch - DELL-EMC 2-GBPS CX 300 Managed Switch , Silkworm3200 RAID Storage - Compaq RA4100 RAID Box, DELL-EMC CX-300 Storage box. HBA - Compaq, DELL-EMC. DAT - HP, IBM 40GB LTD - DELL Power vault 100T 36/72GB , DELL Power Vault 110T 200/400 GB .

Functional Skill

PM Academy Certified, Future Manager Program certified.

Professional Summary:

Confidential

Role - Release manager Operations Lead.

Responsibilities

  • Drives deliverables, which includes coordinating the development and review of the deliverables, presenting deliverables to the client and coordination of deliverable review sessions with the goal of gaining client acceptance in an expeditious manner.
  • Close out the SDLC activities by coordination of a successful production deployment and oversight of the post-production support period prior to release into Maintenance and Operations.
  • Performing release, change, incident, capacity and configuration management activities in Agile ITIL framework.
  • Leads release planning and rollout efforts for major, minor, maintenance, and standalone Production releases.
  • Manage dependencies within and across releases.
  • Manages all aspects of the end to end concurrent release process.
  • Establishes release policies and procedures that include requirement and release documents, and checkpoints established to guide work through to completion.
  • Ensures teams follow the established policies and procedures and enforce discipline to the Systems Development Lifecycle
  • Establishes weekly release status meetings to track/manage releases.
  • Ensures early detection of risks and appropriate risk response strategy.
  • Drives issues to closure and escalates obstacles as needed.
  • Leads continuous release process improvement
  • Identifies key dependencies and critical path to deliver achievable release plans.
  • Maintains management reports on release progress and plans, report out on status on a regular basis, and provide reviews of each of the SDLC cycles with Client leadership.
  • Define Release planning, strategy and implementation.
  • Evaluate release risk, coordinate with teams and drive decision making process.
  • Ensure 24x7 uptime of websites and applications.
  • Developing and supporting release deployment processes.
  • Project Planning and ensuring on-time Delivery Migrations activities, co-ordination and finish projects on time with high quality.
  • Acting as SPoC for critical issues and escalations from USA.
  • Oversee operational activities and services running on Windows server 2008, Linux, AWS, IIS and SQL.
  • Middleware Consultant supporting .NET/SQL based applications.
  • Troubleshooting issues and working closely with Development operations team for resolution.
  • Coordination with technical team, business users and key stakeholders.
  • About the project : Reader's Digest Association has many websites publishing magazines. The Digital-IT Internet division is responsible for developing, hosting publishing online magazines.

Confidential

Role - ITIL Service, Release operations Manager, middleware consultant.

Responsibilities

  • Ensure alignment of ITSM solutions to BMW North Americas and their business needs.
  • Performing Technical Release Management, Configuration Management, Availability Management, Capacity Management, Service Continuity Management, Relationship management, Volume License management,Financial management, Incident and Change management in ITIL framework.
  • Responsible for scoping, planning, budgeting and forecasting application improvement initiatives. Responsible for managing initiatives to approved budgets and commitments.
  • Planning Release risk assessment coordinate with key stakeholders and teams for implementation.
  • Project planning Finance planning, Gap Analysis and Project Tracking, risk management.
  • Review service metrics KPIs that identify the success of the servicesbeing utilized to recommend and coordinate implementation ofchanges to ITSM services to improve metrics.
  • Co-ordinate inter-process changes with process owners and operations Managers.
  • Champion and promote service improvements on an on-going basis tocontinually improve quality and customer satisfaction with IT services.
  • Ensure appropriate OLAs/SLAs in place to support any new services or project. Analyze and Review OLAs/SLAs.
  • Generate and provide Service reports.
  • Acting as SPoC for critical issues and escalations.
  • Oversee operational activities and services running on Weblogic, Glassfish, Apache, .NET/Sharepoint, Oracle DB2 databases running on Windows Linux operating systems in Global platform.
  • Start-up management for new projects.
  • Middleware Consultant WebLogic, GlassFish, Apache,.NET,Sharepoint Consultant.
  • Coordination with technical team and business users.
  • About the project : Sales and Financial Services group of BMW North Americas is responsible for Sales and
  • marketing of BMW Vehicles across North Americas. IT group plays pivotal role in
  • achieving business needs of BMWs ultimate driving machines.

Confidential

Role Release Manager support Manager, L4 middleware admin.

Responsibilities

  • Performing release, change, incident, capacity and configuration management activities in ITIL framework.
  • Managing 2 projects in both Intranet and Internet domains from Onsite location in the United States.
  • Leading a team of 12 members at onsite and offshore.
  • Handling support and operational activities for the team.
  • Acting as SPoC for critical issues and escalations.
  • Investigation and analysis of critical issues, troubleshooting and guiding the team.
  • Defect analysis, Escalation and follow-up of issues
  • Administered, monitored and fine-tuned Weblogic Server 8.x, 9.x,10.x, IBM websphere 6/7 and IIS 5/6/7, Sharepoint and applications in all the environments Dev, Stage and production environments.
  • Deployed application on multiple Weblogic Servers and maintained Load balancing, high
  • availability and failover functionality
  • Configured and administered JDBC, JMS and JNDI on Weblogic Server 8.x, 9.x,10.x
  • Installed, configured and maintained clustered apache webserver platform and integrated with clustered weblogic webserver environment.
  • Configured and administered Weblogic server with Oracle database
  • Worked in migrating to weblogic or upgrading different weblogic versions.
  • Maintained Load balancing, high availability and Fail over for the servers.
  • Created new environments with SSL and digital certificates.
  • Deployed various WAR, JAR, EAR applications in clustered environment
  • Configured Clustering of EJB objects, JDBC connections and JMS connection factories
  • Configured node manager for administration of Managed Servers and administered Connection Pools
  • for JDBC connections
  • Requested Firewall rules for the communication from web servers to application servers
  • Performed Thread dumps and Core dumps and analysed the results
  • Used configuration wizard to create and manage Weblogic domains
  • Configured JNDI server as repository for EJB Home Stubs, JDBC data sources, JMS connection
  • factories, queues and topics
  • Dealt with troubleshooting issues like Server hang, Application Deadlock, Out of Memory, High CPU
  • usage
  • Shell scripting to automate the maintenance process of the Weblogic Application Server.
  • Log file analysis for troubleshooting to resolve issues
  • Created accounts and access to FTP websites for hosting services
  • Provide support to the Novartis critical production application 24 7
  • Configuring Administering Application Server BEA Weblogic, Apache, IIS, Sharepoint, Aqualogic/Plumtree, NetScaler, SiteScope, Maestro, Foglight, WebTrends etc.
  • Resolving critical Web-Server and Application Server related issues.
  • Shouldering functional responsibilities.
  • Mentoring team members to achieve proficiency.
  • Analyze, propose and implementing for performance improvement areas.
  • Gathering requirements from customers, understanding customer needs, providing solutions, getting
  • SOW Scope of Work signed, preparing project plan and implementing the project from end to end.
  • Coordinating with different teams to achieve customer objectives.
  • About the project Novartis USA has many intranet internet sites for internal operations. This project supports, configure and administer over 450 intranet sites.The Novartis Integrated Work Space IWS or OneHealthNet is a global platform for all Novartis employees as part of 1P4P One Portal for Pharma initiative.

Confidential

Role Project Lead, WebLogic admin.

Responsibilities

  • Handling support and operational activities for the team.
  • Acting as SPoC for critical issues and escalations.
  • Investigation and analysis of critical issues, troubleshooting and guiding the team.
  • Defect analysis, Escalation and follow-up of issues
  • Provide support to the Novartis critical production application 24 7
  • Configuring Administering Application Server BEA Weblogic, Apache, IIS, Aqualogic/Plumtree, NetScaler, SiteScope, Maestro, Foglight, WebTrends etc.
  • Resolving critical Web-Server and Application Server related issues.
  • Mentoring team members to achieve proficiency.
  • Analyze, propose and implementing for performance improvement areas.
  • Administered, monitored and fine-tuned Weblogic Server 8.x, 9.x,10.x and IIS 5/6/7 for applications in all the environments Dev, Stage and production environments.
  • Deployed application on multiple Weblogic Servers and maintained Load balancing, high availability and failover functionality
  • Configured and administered JDBC, JMS and JNDI on Weblogic Server 8.x, 9.x,10.x
  • Installed, congigured and maintained clustered apache webserver platform and integrated with clustered weblogic webserver environment.
  • Configured and administered Weblogic server with Oracle database
  • Worked in upgrading different weblogic versions.
  • Created new environments with SSL and digital certificates.
  • Deployed various WAR, JAR, EAR applications in clustered environment
  • Configured node manager for administration of Managed Servers and administered
  • Connection Pools for JDBC connections
  • Performed Thread dumps and Core dumps and analyzed the results
  • Configured JNDI server as repository for EJB Home Stubs, JDBC data sources, JMS connection factories, queues and topics
  • Dealt with troubleshooting issues like Server hang, Application Deadlock, Out of Memory, High CPU usage.
  • Shell scripting to automate the maintenance process of the Weblogic Application Server.
  • Log file analysis for troubleshooting to resolve issues
  • Provide support to the Novartis critical production application 24 7
  • Configuring Administering Application Server BEA Weblogic, Apache, IIS, Foglight, WebTrends etc.
  • Resolving critical Web-Server and Application Server related issues.

Confidential

Role Project Lead, Foglight administrator.

Responsibilities

  • Handling support and operational activities for the team for performance monitoring team.
  • Installation, configuration and maintenance of Foglight monitoring platform.
  • Acting as SPoC for critical issues and escalations.
  • Investigation and analysis of critical issues, troubleshooting and guiding the team.
  • Defect analysis, Escalation and follow-up of issues
  • Provide support to the Novartis critical production application 24 7
  • Analyze, propose and implementing for performance improvement areas.

Confidential

Role WebLogic admin, Release Manager and Build Engineer

Responsibilities

  • Leading a team of 5 members at offshore.
  • Handling support and operational activities for the team.
  • Acting as SPoC for critical issues and escalations at offshore.
  • Investigation and analysis of critical issues, troubleshooting and guiding the team.
  • Provide support to the Novartis critical production application 24 7
  • Configuring Administering Application Server BEA Weblogic, Apache, IIS, Aqualogic/Plumtree, NetScaler, SiteScope, Maestro, Foglight, WebTrends etc.
  • Shell scripting to automate the maintenance process of the Weblogic Application Server.
  • Performed Thread dumps and Core dumps and analyzed the results
  • Log file analysis for troubleshooting to resolve issues
  • Resolving critical Web-Server and Application Server related issues.
  • Defect analysis, Escalation and follow-up of issues
  • Provide support to the GE critical production application 24 7
  • Configuring Administering Application Server BEA Weblogic, Apache, Selectica etc.
  • Resolving critical Web-Server and Application Server related issues.
  • Doing release, change, incident, capacity and configuration management activities in ITIL framework.
  • Shouldering functional responsibilities.
  • Mentoring team members to achieve proficiency.
  • Analyze, propose and implementing for performance improvement areas.
  • Coordination with different teams to achieve customer objectives.

Hire Now