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It Manager Resume Profile

MN

Summary Statement

Creative and innovative technology pioneer for over 15 years with get it done attitude who enjoys digging deep to merge systems technology with sound business practices in reaching corporate goals Implements pragmatic financial planning in presenting project options to decision-makers Astute in planning and delivering the most effective solution completing projects on time and within pre-established budget parameters Builds a respectful, positive relationship with staff instilling a top performance environment while remaining sensitive to team needs.

Experience

Confidential

IT Manager

  • Designed over 100 reports using SQL Server, Navision ERP, Visual Studio and SSRS
  • Managed team that handled the daily business of 23 different sites utilizing a MPLS Network, Citrix and VOIP
  • Maintained various internal programs written with VB.net, SQL Server and Visual Studio.

Confidential

Airport Developer/Consultant

  • Assisted in designing a conversion from Access 2003, VB 6 to SQL Server 2012, VB.Net and Visual Studio 2012 using Stored Procedures, triggers and Indexes.

Confidential

IT Manager

  • Redesigned and optimized the network operations of two datacenters creating a true production and disaster environments using VMware Site Recovery Manager and Comcast Enterprise level Fiber Optic dedicated data circuit between both locations with a failover time frame of less the one minute, providing 24hour a day availability of all network system services and applications.
  • Optimized and managed 180 users using Active Directories and group policy objects from the home office and 10 hospitals. Supported users by using a Bomgar support device to allow for remote control of any PC, Mac or Smart device.
  • Developed crystal reports for analyzing data from the business system NextGen Healthcare system this was done with Object Oriented programming OOP ,SQL Server, VB.NET and Crystal Reports.

Confidential

IT Manager/Lead Developer

  • Recently started an analysis of the existing website Content Management System and its effectiveness to drive sales via new social media outlets
  • Led team of 7 in planning and deployment of a full business system upgrade and conversion to Microsoft Dynamics NAV 2009 from a proprietary system at an ongoing costs savings of over 40 in business operating expense wrote internal training documentation and led training sessions while providing staff members direct input into the system conversion via weekly meetings with the various departments.
  • Developed custom business processes, reports and workflows from the requests from enterprise level customers requiring more information and data on demand access this process lowered the demand of the environment and corporate carbon footprint, using SQL server and VB.NET.
  • Utilized dual understanding of business-to-business B2B and business-to-consumer B2C needs to analyze the needs for new system enhancements.
  • Eliminated overhead and staffing costs and improved customer service response times by converting proprietary customer relation system CRM to Microsoft Dynamics CRM with outlook integration, leading to a higher customer satisfaction rating and higher likelihood of a return customer, usingObject Oriented programming OOP ,ASP.NET and VB.NET
  • Planned and executed a data center, call center and hardware/software upgrade for the corporate wide-area network WAN consisting of successfully upgrading email servers from Exchange 2003 to Exchange 2010, Domain Server from 2003 to 2008 R2 also analyzed helpdesk metrics utilizing IP monitoring with Sonic Wall security and Barracuda Spam Virus Firewall.
  • Created website portal for 300 accounts and 1200 users allowing access to service agreements, order status and repair history using Object Oriented programming OOP ,ASP.net, SQL and Content Management System.
  • Developed custom business processes, reports and workflows from the requests from enterprise level customers requiring more information and data on demand access this process lowered the demand of the environment and corporate carbon footprint.
  • Utilized dual understanding of business-to-business B2B and business-to-consumer B2C needs to analyze the needs for new system enhancements.
  • Primary responsibilities include design and development of route accounting system for mobile Direct Store Delivery system with DEX/UCS interface from remote data exchange, Cellular data transmissions of orders to backend AS/400 VAI System 2000 accounting Written withObject Oriented programming OOP ,VB.NET, C SQL Server ASP.Net and Crystal Reports.
  • Developed changes to internal business systems during the certification process of becoming an ISO 9000 quality management company.
  • Developed sophisticated real-time, mobile merchandisersystem for largest ice cream distributor on the east coast, thereby increasing overall productivity and profitability to ensure a competitive edge. Written withObject Oriented programming OOP ,C and Mobile SQL Server.
  • Restructured a large home oil companies accounting portal and handheld mobile device delivery system with Object Oriented programming OOP ,C and WinCe Wrote technical documentations and training material

Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, in

Enterprise Disciplines:

Windows Servers, Exchange, SharePoint, SQL, Dynamics Nav Crm, ForeFront, Lync,, VPN, Citrix, Project, Operations Manager, Active Directories.

Development Disciplines:

ASP.Net AJAX Toolkit, .NET Framework C VB.NET , Object Oriented,Visual Studio, Version Controls, ColdFusion, Adobe CS, PHP, SQL Server, MySQL, Crystal Reports, Html, Flash.

Mobile Disciplines:

.Net Compact Frameworks, SQL Mobile, Windows Mobile, Windows PocketPC RDA, Dex, Google Voice, Barcoding and data collection.

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