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Senior Service Engineer Resume

Redmond, UsA

Profile Summary:

  • Having 11+ Years of IT experience that includes experience in all phases of Service Engineer. I consistently display tremendous commitment to my assignments by using my ability to learn new processes and procedures which directly contribute to project success. I work effectively and efficiently with business customers and technical staff members to successfully complete projects and provide system support as necessary. I am an ITIL v3 Release Control and Validation Systems Administrator with over eleven years of experience in client and data center management, virtualization, automation and end-user support. I am a quick learner and have rapidly adapted too many diverse environments and technologies.
  • Experience with engineering standards, design and maintenance principals associated with enterprise networks to include LAN/WAN technologies, VoIP, Video, and Wireless.
  • Delivered various Microsoft Dynamics CRM 4.0, 2011 and 2013 as well Microsoft Office 2003 through to 2010 at advanced levels. I have also been involved in deployment in Microsoft for Dynamics CRM 2013.
  • Worked in Microsoft Dynamics CRM 2013 Deployment.
  • Worked in Microsoft Dynamics CRM 2013 Customization and Configuration.
  • Worked in Microsoft Dynamics CRM 2011 Customization and Configuration.
  • Worked in Microsoft Dynamics CRM 2011 Installation and Deployment.
  • Worked in Microsoft Dynamics CRM 2011 Applications
  • Worked in Microsoft Dynamics CRM 4.0 Customization and Configuration
  • Worked in Microsoft Dynamics CRM 4.0 Applications
  • Have Expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
  • Worked in Microsoft as a vendor for around 4 years in bing.com project
  • Installing SQL server and client software, creating, upgrading databases
  • Good Experience in Troubleshooting Log Shipping and Replication in SQL Server
  • Hands on experience in Mirroring in SQL Server.
  • Good Experience in Troubleshooting of Fail over Clustering and in SQL Server.
  • Setup high availability using Always on technology in SQL Server 2012
  • Setup and configure Always On in SQL Server 2012
  • Carrying out backup and recovery scripts and monitoring the backup processes.
  • Backup restore and recovery activities using SQL Script.
  • Extensive experience in Server Tuning and optimization
  • Experience in query optimization and performance tuning. Used SQL Profiler, Execution Plan, Performance Monitor and DBCC Commands and DMVs.
  • Monitoring the growth of database to ensure smooth running of daily activities.
  • Very good in designing and writing SQL Query using all types of Join. Worked on Pivot Query
  • Good knowledge in SQL, T-SQL, PL/SQL, and query optimization
  • Extensive experience in writing SQL Programs like Stored Procedure, Function, Trigger and other objects.
  • Good Experience in SSIS package/DTS creation, deployment and performing ETL Task.
  • Handled OLTP database and data warehouse databases
  • Maintaining database security through user roles, SQL Injection etc.
  • Good knowledge of cloud database and cloud technology
  • Independent and self-starter
  • Have understanding how to architect and build redundant, fault-tolerant services with load balancers, distributed DNS.
  • Experience working in a DevOps capacity, with agile methodologies.
  • Willing to participate in a 24/7 on-call rotation.
  • Have experience with relational databases and SQL syntax.
  • Have a working understanding of TCP/IP and SSL protocols and at least some experience with packet inspection tools.
  • Be a good team player.
  • Have several years (6+) of System Engineering in a team environment.
  • Continuous Deployment mechanisms and integration tools
  • Experience managing site content and configuration via CDN providers
  • Worked Setup trust between on premise and cloud server using ACS and ADFS in Azure.
  • Have strong communication skills, inter-personal skills and prior demonstrable experience working with diverse cross-functional distributed team
  • Created a Virtual Network on Windows Azure to connect all the servers.
  • Worked directly with the Azure Product team in tracking and resolving defects in the beta Azure IaaS offering
  • Build a fully functional demo for Education Analytics Product using SharePoint Online, Windows Azure, SQL Azure technologies.
  • Worked in progress on POC to migrate to Windows Azure to address scalability and performance issues
  • Have Knowledge Develop reports, dashboards, SQL queries, or metadata layers
  • Knowledge of Supporting production environment Well Versed with Support process and escalation Hierarchy Knowledge of SQL Server, Role-based security management, SQL Agent Thorough understanding of service management foundations such as ITIL or MOF
  • Wrote SQL to do initial data mining that can then be communicated to peer
  • Troubleshooted and provided initial triage and investigation customer cases from frontline commerce support. Escalate to Ops, Engineering, or Dev as needed(4+ years of work experience)
  • Acted as liaison between frontline support and engineering teams(3+ years of work experience)
  • Acted as liaison between frontline support and Business Group (3+ years of work experience)
  • Competently represent the Tier 3 team with Executive level management on high stakes escalations(4+ years of work experience)
  • Participated in a rotating 24x7 on-call schedule(6+ years of work experience)
  • Attended daily and weekly live site and triage meetings Commerce Engineering(6+ years of work experience)
  • Provided initial triage and investigation on all issues from the Syndication Partner Support team(4+ years of work experience)
  • Provided initial analysis and routing of issues that come in from support daily(4+ years of work experience)
  • Assisted in the resolution on any support escalations that do not need to go to development, but do require action from tier 3 or engineering(4+ years of work experience)
  • Educated Frontline / Tier 2 support on issues that did not require escalation to engineering but were escalated in order to improve process adherence(4+ years of work experience)
  • Assisted in all customer-related escalations thru resolution, ensuring that all resources are engaged appropriately and acting within agreed SLAs(6+ years of work experience)
  • Analyzed live-site issues quickly and possessed a thorough understanding of client/server architectures and high-availability clustered environments
  • Have knowledge of Microsoft Windows Server Hyper-V and Microsoft Azure
  • Possessed knowledge in monitoring tools Strong SQL Administration IIS Administration Windows Administration Application Support and troubleshooting
  • Experienced leading enterprise deployments
  • Experienced with SQL and scripting languages such as PowerShell Experienced working in large scale environments
  • Have Routing and Switching network skills and understanding of TCP/IP core protocols and functions
  • Have knowledge with Data Warehousing Concepts
  • Have Familiarity with software product lifecycle and release engineering processes.
  • Have experience in a LAN/WAN systems environment.
  • Have knowledge of analytical skills, and an ability to effectively work cross-functionally
  • Installed, configured, and maintained Web servers
  • Expertise on configuring & troubleshooting Windows 2008/2012 server Operating system

Technical key Skills and specialties

Languages

C, C++, Java and VB,PL SQL,

Database

SQL Server 2005/2008/2008 R2/2012, Oracle 9i, MS-Access

Server Technologies

IIS 6.0/7.0/7.5/8

Other Technologies

PowerShell Batch Scripting, VB Scripting, T-SQL,Java Script

Versioning

MS TFS (Team Foundation Server).

Operating Systems

Windows 2003/2008/2008 R2/2012, Linux

Microsoft Internal / Others

Source Depot, , Auto pilot ,Octopus, Cosmos, MS Ticketing ,MS Asset ,MSChange ,Netconf/ui,Product Studio ,MS Interface ,MS Identity ,BMC Remedy

Web/App Servers

IIS 6/7/7.5, SharePoint 2007/2010/2013

Software Packages

MS-Office, MS-SharePoint, MS-Office 365

Monitoring Tools

SCOM, Perfmon, Netmon, SQL Server Profiler

Virtualization Tools

Hyper-V, VM Ware

Load Balancing Tools

NLB, F5 Big IP, Net Scaler

Public Cloud

Microsoft Office 365, Microsoft Windows Intune, Digital Ocean CentOS

Platforms

SCCM 2007 / SCCM 2012, SQL Reporting, OSD, Software Deployment, Windows Desktop OS, Windows Servers, Enterprise Desktop, Group Policies

PROFESSIONAL EXPERIENCE and PROJECT DETAILS:

Confidential

CRM Consultant

  • Very good in designing and writing SQL Query using all types of Join. Worked on Pivot Query
  • Good knowledge in SQL, T-SQL, PL/SQL, and query optimization
  • Extensive experience in writing SQL Programs like Stored Procedure, Function, Trigger and other objects.
  • Good Experience in SSIS package/DTS creation, deployment and performing ETL Task.
  • Handled OLTP database and data warehouse databases
  • Maintaining database security through user roles, SQL Injection etc.
  • Good knowledge of cloud database and cloud technology
  • Guide the CRM teams on using the CRM systems effectively, up to its maximum potential
  • Maintain a good rapport between the clients, customers and organizational heads and coordinate each other's activities proficiently
  • Have Knowledge Installed Windows Azure Pack updates and verify versions
  • Identify the deviations in implementing the set CRM plans and help them correct the mistakes
  • Prepare progress evaluation reports every week and present an overview about the project's proceedings
  • Identify the potential customers from the given data base and counsel the organization on ways of converting them to loyal customers
  • Inform all existing customers about the new products launched, new features introduced and new schemes announced for customers
  • Have diverse experience with software release engineering, developing packaged applications.
  • Prepared and on boarded services and accounts
  • Have Familiarity with software product lifecycle and release engineering processes
  • Deployed services and code through Octopus configuration tool.
  • Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the determined standards
  • Trained the CRM team members on handling large quantity of data and ensuring none of the generated leads get neglected
  • Working responsible for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time
  • Document the steps taken in CRM projects and ensure each step contributes to the success of the CRM project
  • Analyze business needs and requirements; w/ the vendor design the solution and implement the application and associated systems in support of business operations
  • Optimize and tune applications for performance
  • Debug application
  • Product documentation creation and upkeep
  • Working with TFS (Team Foundation System) based Build system.
  • Working with MSBuild.

Confidential
Senior Service Engineer

Responsibilities as a Service Engineer

  • 24/7 live site support inclusive of investigations, revival & maintain high availability.
  • Installing SQL server and client software, creating, upgrading databases
  • Possessed complete understanding of Azure platform
  • Have Expertise on Windows Clustering, Active Directory, DNS, DHCP and IIS.
  • Worked knowledge of supporting applications hosted in Azure Cloud Services
  • Have Complete knowledge of Storage accounts in Microsoft Azure
  • Have Working knowledge of Service Bus in Microsoft Azure
  • Have Installed, configured, and maintained Web servers
  • Have Administration of web-applications hosted using IIS
  • Have excellent written and verbal communication skills
  • Have Strong troubleshooting Strong interpersonal skills are must
  • Have working knowledge of Azure VMs, Azure Virtual Network and Azure websites
  • Taken Responsible for technical troubleshooting, root cause analysis, performed Azure deployments and apply fix on Azure applications
  • Have Expertise on configuring & troubleshooting Windows 2008/2012 server Operating system.
  • Good Experience in Troubleshooting Log Shipping and Replication in SQL Server
  • Hands on experience in Mirroring in SQL Server.
  • Good Experience in Troubleshooting of Fail over Clustering and in SQL Server.
  • Setup high availability using Always on technology in SQL Server 2012
  • Setup and configure Always On in SQL Server 2012
  • Carrying out backup and recovery scripts and monitoring the backup processes.
  • Backup restore and recovery activities using SQL Script.
  • Extensive experience in Server Tuning and optimization
  • Experience in query optimization and performance tuning. Used SQL Profiler, Execution Plan, Performance Monitor and DBCC Commands and DMVs.
  • Monitoring the growth of database to ensure smooth running of daily activities.
  • Very good in designing and writing SQL Query using all types of Join. Worked on Pivot Query
  • Good knowledge in SQL, T-SQL, PL/SQL, and query optimization
  • Understanding requirements and gathering the required information.
  • Development, deployment and maintenance of high priority applications.
  • Development and implementation of Asp.net MVC3 and creating the database of the project using sql server 2008.
  • Extensively collaborated with product development & engineering teams.
  • Production systems management, maintenance and setup.
  • Release deployments including Major releases, QFE’s & Hot Fixes’.
  • Collaborated with Engineering and Operations teams for release management.
  • Infrastructure setup: Autopilot Environment creation, Network Setup (I-rule creation, ACL’s Setup, F5/NLB Load Balancer setups), create SCOM management packs, service account creation.
  • Platform Migration of production from 2003 to 2008 and latest of 2008 operating system to windows server 2012
  • Have diverse experience with software release engineering, developing packaged applications.
  • Prepared and on boarded services and accounts
  • Have Familiarity with software product lifecycle and release engineering processes
  • Deployed services and code through Octopus configuration tool.
  • Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Product documentation creation and upkeep
  • Working with TFS (Team Foundation System) based Build system.
  • Working with MSBuild.
  • Security Compliance: System up keeping with up to date Security Patching and vulnerability detection, updating password to service accounts.
Confidential

Service Enginee

  • Campaign Management – Create ads; enter, import, and edit keywords; start and pause ad campaigns.
  • Accounts & Billing – Create and manage accounts, and view billing invoices and monthly charges.
  • Research – Investigate keyword statistics and demographics.
  • Reports – View detailed reports about your advertising campaigns.
  • Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Designing the pages using Asp.Net as per Client's requirements.
  • Coding with C#.net.
  • Writing SQL queries in the database which forms the business logic of the application.
  • Understanding requirements and gathering the required information.
  • Development, deployment and maintenance of high priority applications.
  • Development and implementation of Asp.net MVC3 and creating the database of the project using sql server 2008.
  • Product documentation creation and upkeep
  • Worked with TFS (Team Foundation System) based Build system.
  • Worked with MS Build.
Confidential

New Zealand
Service Engineer

Responsibilities:

  • Daily activities included backup and job monitoring and Performing Database Health check.
  • Troubleshooting Local user connection problem and Optimizing performance for online test.
  • Troubleshooting database replication and Monitoring maintenance activities including database consistency check and index defragmentation.
  • Installed, configured and Trouble shouted Run time errors in IIS 6.0/7.5 and Installed necessary patches and Updated service accounts.
  • Involved in building servers starting from the scratch and worked on passport and Windows live-id authentications and Load balancing and Performance tuning from the platform end.
  • Created Multiple VM’s and Logs file analysis for troubleshooting to resolve issues.
  • Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.
  • Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Worked with TFS (Team Foundation System) based Build system.
  • Worked with MSBuild.
Confidential

Service Engineer

Responsibilities:

  • Worked extensively building, configuring and maintaining 2000 and 2003 servers in a 1200 + server environment and Created User Accounts, groups and running scripts on production servers.
  • Assigned local security policies on member servers and standalone servers using RDP
  • Manage and monitor Active Directory services and group policies.
  • Experience with VMware, creating VM Sessions for installing multiple OS and applications
  • Worked on Ticket process in Remedy Tool in 24x7 environments.
  • Utilized SAN architecture to ensure the interoperability with the storage capabilities in the Windows platform and created standard operating procedures and process documents for training off shore resources.
  • Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Worked with TFS (Team Foundation System) based Build system and Worked with MSBuild.
  • Responsible for the daily administration and maintenance of Active Directory, Microsoft Operation Manager and Installation, configuration of IIS, DNS, DHCP and Installing gateway service for Netware, directory service for Netware and configuring all NT clients to access both NT server and Novell server.
  • Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.
Confidential

UK
Service Engineer

Responsibilities:

  • Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on anticipated in Monthly deployments and releases to production environments.
  • Troubleshoot day to day issues associated with IIS, SQL servers and Installing and configuring SSL certificates for the particular websites for the security purpose and Troubleshooting network related issues and database connectivity issues.
  • Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Worked with TFS (Team Foundation System) based Build system.
  • Worked with MSBuild.
  • Automating Day to Day administrative tasks using the bat scripts and WMI scripts.
  • Monitoring and managing performance Virtual Machines and Creation & Troubleshooting of Virtual Network and Troubleshooting Virtual Machines
  • Engineer, develop and maintain websites using JavaScript, CSS, and HTML.
  • Coding commonly involves using proprietary MVC framework (PHP, XML) and YUI (JavaScript library).
  • Act as evangelist for Developer Network.
  • Experience with HTML5, JavaScript, Backbone.js, CSS3 and Twitter Bootstrap on the front end
  • Front-end Technologies: HTML/HAML, CSS/SASS, JavaScript, jQuery, jQuery UI, Backbone.js, and a custom jQuery RPC library I wrote for back end RPC communication.
Confidential

India

Service Engineer

Responsibilities:

  • Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on windows server 2000/2003.
  • Added 15 hosts to the datacenter bringing the total to 50 managed hosts and Administering more than 500 VMs and Perform capacity analysis of existing physical production environment using VMware Capacity planner.
  • Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
  • Worked with TFS (Team Foundation System) based Build system.
  • Worked with MSBuild.
  • Migrated datacenters and converted physical servers to virtual servers using VMware Convertor.
  • Involved in troubleshooting and fixing connectivity issues and other storage related issues.
  • Created templates and deployed virtual machines through templates.

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