Senior Technical Writer Resume

SUMMARY

Experience as a Senior Technical Writer with extensive experience writing API /hardware / Software end - user and Network Security documentations, interactive electronic training manuals (IETMs), Commercial / Satellite Operations and Training Manuals (O&Ms), online help, tutorials, white papers, blogs, technical articles, brochures, reports, online and eCommerce content, product descriptions, proposals for RFPs & RFQs, PnPs, PCI DSS, and training guides, project & documentation plans/SOPs/SOA, Voice/Data Network Infrastructure and Disaster Recovery Plans (DRP), & SAN/NAS/Cloud Storage
Experience as a Technical Trainer with extensive experience in performance evaluations organizational development and content selection.
Possesses excellent presentation and communication skills, curriculum development, instructional material creation, change / configuration management, system diagnostics & troubleshooting, software installation & configuration, web-based training
Strong English grammar skills for clear, concise, and detail-oriented writing. Manage multiple deliverables within tight deadlines

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential senior technical writer

Responsibilities:

Created new template in MS-Word to facilitate the conversion of various documents into new template.
Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.
Create new and revised 30 SOPs applicable to Data Backup & Restore, Infrastructure Disaster/Service Recovery, Change Management, Cloud Provisioning, Capacity Planning, Vulnerability Management, Emergency Mode Operations and other relevant SOPs.
Transcription for training sessions, technical-niche-focused discussions, & recorded calls & webinars

Tools: MS Word, Excel, PowerPoint, Visio, Jive, WebEx, Syncpliciy, Wiki, Jira, Visio

Confidential senior technical writer

Responsibilities:

Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.
Creating baseline security requirements for achieving network security within Technicolor.
Documenting and modeling the architecture, security and topology of Technicolor’s network to achieve the proper level of confidentiality, integrity and availability of Technicolor’s internal and external products, services and data.
Transcription for training sessions, technical-niche-focused discussions, & recorded calls & webinars
Train and develop staff including training and sales personnel for the purpose of instructing end-users and clients.

Tools: MS Word, Excel, PowerPoint, Visio, Atlassian Confluence, Cisco, Wiki, Jira, Visio

Confidential senior technical writer

Responsibilities:

Development, creation and implementation of technical documentation based on requirements gathering and consultation with customers/partners.
Created Operational documentation for Business Online Banking (BOB) data network system (Cloud Computing) that included operational run books, network / flowcharts architecture diagrams (Visio), implementation and network security documents for migration of project. Also designed Business Flow diagrams, and PCI Network Security Standards PnPs.
Interpret technical information provided by architects, engineers, and other SMEs

Tools: MS Word, Excel, PowerPoint, Confluence, Oracle, Cisco, Wiki, Jira, IBM Verse, Visio, ISO 9001

Confidential

Business Analyst

Responsibilities:

Worked on small sized technology projects to determine and manage scope, cost benefit, success measures, work breakdown, issues, resource assignments, milestones, and timelines to ensure successful project completion.
Document processes and products, including Standard Operating Procedures (SOP), reference & process documentation, and training materials.
Interfaced and collaborated with SMEs, Business Owners, Business Analysts, and QA groups to research and create procedures and functional specifications.

Tools: MS-Word, PowerPoint, Excel, Visio, SharePoint, Adobe Acrobat, HIPAA, Oracle, ISO 9000 / 9001 certification, EMR / EHR software