Job Seekers, Please send resumes to resumes@hireitpeople.comComplete Description: *local candidates strongly preferred
*ALL candidates MUST be able to attend a personal interview, NO phone interviews, NO Skype, NO exceptions.
Client is currently seeking to hire an IT Support Tech II to provide End User Support
DUTIES AND RESPONSIBILITIES:
• Acts as a liaison between client and Northrop Grumman to ensure the delivery of high performance IT support services.
• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, mobile device and printer issues
• Provides management with recommendations for systems and process improvements.
• Troubleshoots software and hardware problems and enhances the level of direct services to field staff.
• Installs, maintains, and assist in testing and upgrading of new and existing hardware and software.
• Provide advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems.
• Create job aids for internal Client staff to enhance the use of infrastructure such as SharePoint, Outlook, and Office products.
Skill | Required / Desired | Amount | of Experience |
Strong Customer Service skills with a Customer First attitude | Required | 5 | Years |
Extensive skills and experience in Microsoft Desktop products including Windows 7/10, SharePoint 2010, Outlook/Exchange, and MS Office 2010/2016 | Required | 5 | Years |
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices | Required | 5 | Years |
Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking | Required | 5 | Years |
Ability to communicate effectively orally and in writing with individuals and groups | Required | 5 | Years |
Experience in working with help request tracking and reporting tools | Required | 3 | Years |
