Complete Description:  Serve as first line support, responding to incidents to identify cause and implement corrective action to restore service. Responsible for performance monitoring and event management.  Provide onboarding and limited training support for new TFS clients and SharePoint collaboration site administrators. Position serves as member of the team supporting SharePoint and TFS for multiple state agencies.  It is expected that high impact or complex events and incidents will be escalated to senior administrators for trouble-shooting and resolution.