Job ID :
Company :
DC Government
Location :
Type :
Duration :
9/30/18 +
Salary :
Status :
Openings :
Posted :
15 Sep 2017
Job Seekers, Please send resumes to
Required Skills - Configuration Management Specialist, Aspen SIS Configuration & Tier 3 Support. 

Job Description:

11-15 years of experience.  Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculum, and other state of the art technologies related to training and behavioral studies.

DCPS is seeking for highly motivated and skilled talent to join our team at District of Columbia Public Schools. 

We seek individuals who are passionate about transforming the DC school system and making a significant difference in the lives of public school students, parents, principals, teachers, and central office employees.

DCPS serves 48,000 students in the nation’s capital through the efforts of approximately 4,000 educators in 114 schools.  As part of a comprehensive reform effort to become the preeminent urban school system in America, DCPS intends to have the highest-performing, best paid, most satisfied, and most honored educator force in the nation and a distinctive central office staff whose work supports and drives instructional excellence and significant achievement gains for DCPS students.


Enterprise Applications & Data Systems Group 

Aspen SIS Configuration and Tier 3 Support Specialist

The Aspen SIS Configuration and Tier 3 Support Specialist is a hybrid role that is uniquely designed to provide expert knowledge troubleshooting application issue as well as performing application configuration tasks. This role provides resolutions for Tier 3 type issue, transfers knowledge to Trainers and Help Desk, and works under the direction of the SIS Manager to support configuration of the Aspen SIS as designed by the Solution Architect.





  • Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculum, and other state of the art technologies related to training and behavioral studies.
  • Identifies the best approach training requirements to include, but not limited to, hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement.
  • Develops and revises training courses.  Prepares training catalogs and course materials.
  • Trains personnel by conducting formal classroom courses, workshops, and seminars.


Minimum Education/Certification



  • Bachelor’s degree in Information Technology or related field or equivalent experience.



Please use this table to list the skills noted in the Required/Desired section of the requirement.  In addition, please respond with the years of experience for each skill and the last time each skill was used.  Add or delete rows as necessary.





Overall IT Exp. (11-15  yrs.)   









11-15 yrs. designing and revising training courses. Required.  11 Years.



11-15 yrs. preparing training catalogs and course materials.  Required. 11 Years.



11-15 yrs. conducting training in classroom, workshop and seminar settings.  Required. 11 Years



Bachelor’s degree in IT or related field or equivalent experience.  Required



Conducts Aspen SIS front end configuration tasks. Required. 2 Years.



Serves as the Tier 3 point of contact to resolve Aspen SIS issues, document resolution, and cross-pollinate knowledge. Required. 2 Years



Delivers the highest level of customer service. Required. 11 Years.



Determines nature of obstacles and best DCPS staff to resolve, tracks and follows up until issue is resolved.  Required 2 Years.



Supports and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.  Required.  2 Years



Performs other related duties as assigned.  Required.



Must have either a minimum of 2 years of experience with the Follett Aspen SIS application in an Urban School District.  Required 2 Years.



Familiarity with help desk ticket tracking systems (Remedy, QuickBase, etc.).  Required. 2 Years.



Excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service wit. Required. 11 Years.



Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.  Required 11 Years.



Must have exposure to or experience in the education sector.  Required.  11 Years.



Ability to quickly learn new processes and procedures.  Required. 11 Years.



Ability to work independently in a fast paced environment. Required. 11 Years.



Must be extremely well organized and detail oriented.  Required. 11 Years.



Must be able to provide your own transportation to multiple school sites. Required.



Must have knowledge of Aspen SIS capabilities. Required. 2 Years.



Must have Aspen SIS configuration and/or Aspen SIS user training. Required. 2 Years.



Must have K12 experience, preferably in an urban district. Required. 2 Years.



Must have working knowledge of Microsoft Word, Excel, and PowerPoint. Required. 5 Years.