Job Seekers, Please send resumes to resumes@hireitpeople.comInt. type - Both Phone and In Person.
Short Description:
This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure for the State of Delaware.
Complete Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.
Years of Relevant Experience: 1 to 2 years
Preferred Education: 4 year college degree or equivalent technical study.
Role Description:
Tolls support position is responsible for day to day support of:
- Status and maintenance of all toll system hardware at all locations.
- Toll System Application installation, configuration, and maintenance at all locations.
- Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.
- Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
- Monitors toll systems backups at all locations.
- E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
- Tolls Desktop installation, configuration, and repair at all locations.
- Tolls network management for all locations.
- Analytical and customer service skills.
- Communicate accurate and useful status updates.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken
This is a position that requires the ideal candidate to possess:
- Ability to be creative and learn new, proprietary technologies
- Work with specialized hardware and peripherals that require ingenuity
- Function as a friendly face of customer service to the tolls representatives
- Travel between Newark, DE and Dover, DE as needed for support of on-site systems (frequent, but not necessarily daily)
Skill | Required / Desired | Amount | of Experience |
General computer hardware Software troubleshooting and installation support - Microsoft | Required | 2 | Years |
Prior troubleshooting experience with Microsoft Windows 7 | Required | 2 | Years |
Prior troubleshooting experience with Microsoft Server 2008 and above | Required | 1 | Years |
Prior Deskside support experience (not supporting over phone) | Required | 2 | Years |
Prior experience supporting Office 2013 | Required | 2 | Years |
Prior experience troubleshooting proprietary systems or unique hardware/peripherals | Required | 1 | Years |
Prior support of Exchange | Highly desired | 1 | Years |
Prior experience supporting tolls and traffic management systems | Desired | 1 | Years |
Basic Network Background | Desired | 1 | Years |
CCTV Systems Background | Desired | 1 | Years |
Prior work with fiber optic cable | Desired | 6 | Months |
Prior work with industrial DVR systems | Desired | 1 | Years |
Prior customer service focus in a technical environment | Required | 1 | Years |
Prior Linux/Unix OS Experience | Desired | 1 | Years |
Prior experience with Server/Database Backup Software | Desired | 1 | Years |
Prior experience writing/reading basic SQL code | Desired | 1 | Years |
