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Posted :
30 Jan 2018
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Client is looking for Application Support Specialist to support large, financial services client project in Salt Lake City.

In this role you will:
  • Act as a key point of contact for operations & development teams to resolve business critical issues.
  • Develop deep understanding of proprietary financial applications. Actively participate in Business Continuity Planning (BCP) activities. Scripting repeat support tasks to reduce risk and bring efficiency
Job Level Specific Duties:
  • Analyze and resolve application issues
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
  • Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
  • Actively participate in Change management process with view to manage risk in production environment
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
  • Develop reports that provide trending statistics to track and manage application health and support service performance
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire
The ideal candidate will possess:
  • Exceptional system / technical analysis
  • Minimum of three years of application support experience (Production / User)
  • Minimum two years development experience with Java.
  • Minimum two years developoment experience with Databases
  • Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.
  • Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together.
  • Excellent communication skills
  • Proven development/support experience in large-scale, enterprise-style financial services applications
  • Collaborating with end users to identify needs and opportunities for improved user interface
  • Ability to work collaboratively in a geographically distributed team environment
  • Familiarity with industry best practices around user experience theories and methodologies
  • Experience in the Financial Service Industry
Minimum Education and Certifications:
  • Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience.
For faster process, call to -(202) 719-0200 Ext:207