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The Product Specialist is the expert for a technical development or execution environment product or set of products.
Delaware’s Department of Health and Social Services (DHSS) provides services to eligible clients with the help of an integrated eligibility system that serves core public assistance programs, including Medical Assistance, Cash Assistance, Food Benefits and Child Care.
The system includes a Service Oriented Architecture, web-based .NET Application for Social Services and Internet Screening Tool (ASSIST) Solution that allows citizens and community partners to screen for eligibility and apply for benefits online.
This system will be enhanced to meet the requirements of the Patient Protection and Affordable Care Act (“ACA”), including the requirement to integrate with the Federal Health Benefits Exchange (“HBE”).
The Product Specialist will provide support and maintenance to ASSIST. The Product Specialist is the expert for technical development. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of ASSIST for Application Teams or end users. The Product Specialist requires significant to expert experience and skills in application support. The Product Specialist should also have significant experience in the operating environment Microsoft Windows, SQL Server, .NET etc. on which ASSIST is implemented. The Product Specialist should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of ASSIST and effect migration to new versions of the product. The Product Specialist may support products in addition to ASSIST.
Years of Relevant Experience: 2 to 5 years
Preferred Education: 4 year college degree or equivalent technical study.
All roles specified in PS1 plus the following:
•Actively contribute as an expert or actual designer.
•Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.
•Provide accurate estimates for design and programming efforts for system changes and enhancements.
•Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.
•Confirm that technical architecture will support all changes required by product enhancements.
•Effectively lead product tests and trials.
•Identify appropriate business examples to illustrate key concepts / features.
•Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary.
•Apply specific expertise to ensure that products meet defined customer objectives.
•Anticipate and resolve issues specific to the team.
•Determine time estimates and schedule for own work and resolve issues in a timely manner.
•Identify and track issues, risks and action items.
•Provide maintenance and enhancement programming.
Required 3 Years
Required 2 Years
Desired 3 Years
Prior work with formal development methodology
Highly desired 3 Years
Ability to work independantly or with minimal direction
Highly desired 3 Years
Strong verbal and written communication skills
MS Visual Studio 2010
Highly desired 2 Years