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Complete Description:
The Voice Field Technician Level 2 is highly skilled in all phases of Telecommunications PBX, Central Office Systems, and Voice Field Services support. He or she is an exceptionally skilled professional capable of working collaboratively in an integrated team under limited supervision to achieve the stated task and goals of the stated position. Upon interview, candidates will have a test of their knowledge of the position and must pass. Candidates must have an available vehicle and tools.
Behavior Characteristics:
Quality of installation and troubleshooting as well as timeliness in project completion, must possess strong organizational skills and manage schedules well, must demonstrate strong communication skills, excellent customer relation skills, good judgment
Skills:
Can install structured premises cabling systems: entrance facilities, backbone,
and horizontal distribution. Required 5 Years 3 - Expert
Can install, test phones, and troubleshoot cutover related outages Required 5 Years 3 - Expert
Can install, test phones, and troubleshoot cutover related outages. Required 5 Years 3 - Expert
Can inventory ISDN phones, troubleshoot, and wire (analog, digital, and VoIP) for
Avaya, Cisco, and Verizon infrastructures. Required 5 Years 3 - Expert
Can perform emergency repairs or tasks Required 5 Years 3 - Expert
Can promptly resolve customer requests and questions Required 5 Years 3 - Expert
Can test riser and tie cabling from entrance facility to IDF and from Demarc
(extended) to desktop. Required 5 Years 3 - Expert
Can troubleshoot all phone applications. Required 5 Years 3 - Expert
Current BICSI Installer Level 1 Certification. Successful completion of BICSI’s
Installer Level 2 training Required
Demonstrates knowledge of industry communication wire color codes. Required 5 Years 3 - Expert
Experienced in field dispatch and inventory Required 5 Years 3 - Expert
Experienced in ISDN-BRI Required 5 Years 3 - Expert
Knows firestopping and cable termination. Required 5 Years 3 - Expert
Knows Ortronics, Panduit, Avaya, Amp, Caddy, Cisco, Erico, Hilti, Leviton comm.
equipment vendors and products. Required 5 Years 3 - Expert
Knows telecommunications infrastructure Required 5 Years 3 - Expert
Knows term. methods and tools needed to complete infrastructure install Required 5 Years 3 - Expert
Maintains and completes paperwork for all assigned projects including
documentation of test results and as-built documents Required
Must be able to work on and climb ladders, and carry 50 lbs Required
Possesses proper motor vehicle license and training to safely operate vehicle Required
Solidly understands and adheres to ANSI/TIA 526.7 and 14A. Required 5 Years 3 - Expert
Solidly understands and adheres to ANSI/TIA/EIA 568-A, 569-A, 570-A, 606, 607. Required 5 Years 3 - Expert
Solidly understands and adheres to BICSI TDMM, LAN, and Interworking Design
Manual. Required 5 Years 3 - Expert
Solidly understands and adheres to National Electric Code and National Fire
Protection Code. Required 5 Years 3 - Expert
Solidly understands and adheres to TIA/EIA TSB 67, 72, 75, 95. Required 5 Years 3 - Expert
Understands analog/digital signals, copper cable, optical fiber, cable bandwidth
MHz vs. Mbps, digital signaling. Required 5 Years 3 - Expert
Understands and can apply twisted-pair (UTP, ScTP, STP-A) theories and fact Required 5 Years 3 – Expert
Understands the LAN infrastructure Required 5 Years 3 - Expert
Understands transmission characteristics of AC/DC. Required 5 Years 3 - Expert
Complies with OSHA common safety practices Highly desired