Job ID :
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Internal Postings
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Type :
Duration :
6 months
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Posted :
07 Feb 2018
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  • Production Support Lead for a BI project using Informatica / PL-SQL / AUTOSYS.
  • Lead the support team and ensure that the application is running as per the SLA.
  • Communicate with stakeholders in case of delays or SLA breaches.
  • Maintain and own bug management and incident resolution process.
  • Resolve bugs within defined service levels.
  • Manage and own application Bugs and incident life cycle, and drive those to permanent resolutions, implement preventive measures to avoid repetitive issues.
  • Debug, troubleshoot, root cause analysis and resolve issues within SLA.
  • Resolve complex bugs with long term fixes following BI best practices and collaborate with BI team for solution review of complex bugs and incident resolution.
  • Follow up with third party vendors for issue resolution and prevention.
  • Perform weekly incident/bug review meetings with application team.
  • Responsible for 24 x 7 production system support, including off hours and weekend 'on call' production support responsibilities.
  • Daily spot check of system health.
  • Manage and own application release process.
  • Support release of BI deliverables into production and perform on demand meetings with BI team supporting issues encountered due to production changes.
  • Follow BI change control and continues integration process for changes to production system, owning all changes made to production system.
  • Responsible for continued system improvements to help reduce tech debt costs.
  • Act as a backup for development engineer for events like vacations and unforeseen leaves taken by BI engineers.
  • Perform custom, ad-hoc data analysis and reporting based on stakeholder requests within SLA.
  • Support weekly and monthly customer report processing.
  • Conduct regular presentations to team/stakeholders.

For faster process, call to - (202) 719-0200 Ext:207.