Troubleshooting collaboration and mobile applications such as Mobile Iron, Intune, Outlook, Skype for Business, SharePoint, RightFax, Proofpoint, MS Office 365, Exchange, MS Teams, Yammer and Cisco CUCILync
Deployments and Installs of the above software
Working with Tier 3 Engineers to identify trends in incidents
Supporting Android and iOS devices
Troubleshooting mobile applications on Android and iOS devices such as email, Skype, MS Teams, and Yammer
Troubleshooting email security and retention issues
Troubleshooting user profile issues
Troubleshooting and managing SharePoint access and permissions issues
