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Senior SAP Intel and Network Administration Consultant responsible for administration, performance monitoring, infrastructure/hosting knowledge, hardware and software implementation and configuration and problem troubleshooting and resolution for SAP Intel and AIX systems (ECC, SRM, BW, MDM, Solutions Manager, Enterprise Portal), Java and Web Applications and network environments. Experience with supporting SAP NetWeaver and Web Dispatcher systems and SAP network configuration is required.
• Projects resource will participate in:
• SAP NetWeaver Enterprise Portal Upgrade: 01/2012 – 9/2012
• SRM Upgrade: 07/12 – 09/13
• PCI Phase 2 Implementation: 07/12 – 04/13
• SAP Intel Administration skills: Requires a minimum 5 years of Intel administration in an SAP environment.
o Provide technical support for installation and configuration of SAP component software; with primary responsibility for NetWeaver Portals, Web Dispatchers, and CRM.
o Supports installation of third party, add-on software; with primary responsibility for CRM and SRM components.
o Installs system updates (patches, notes, etc.) to the SAP component systems, and third party add-on products; as requested by business functional teams, and approved by project management; or as required to correct problems.
o Establishes and maintains connections between SAP component systems. Identifies and corrects problems with system connectivity.
o Transports system configuration, customization, and program changes from the development environment, to the quality assurance, training, and production environments.
o Configures and monitors various background (batch) jobs, including SAP housekeeping jobs, to ensure the correct operation of the systems.
o Monitors operation, activity, and performance of SAP component systems, Oracle database, third party add-on products, and underlying operating systems (Windows and AIX). This is accomplished by monitoring system logs, operating system statistics, work processes, spools, background jobs, etc.
o Change software configuration of SAP component systems to provide optimal performance.
o Consults and coordinates with IT integrator (contractor) on all aspects of SAP systems operation.
o Occasionally provides 24/7 on-call support of the web application systems, including problem resolution, and off-hours maintenance. Assists on-call support person as needed.
o Monitors operation, activity, and performance of SAP component systems, third party add-on products, and underlying operating systems (AIX and Windows).
o Identifies and corrects problems with web application systems.
o Tunes web application systems to provide optimal performance.
o Works directly with SAP technical support to resolve functional and technical issues.
o Advises CoPA agencies on infrastructure requirements; including network capacities, PC hardware requirements, and front-end software installation used with the SAP systems.
o Manages SAProuter for SAP remote support.
o Provide technical support for application related problems with VMware vSphere and all related VMware products
• SAP Network Administration skills: Requires a minimum 2 years of Network administration in an SAP environment.
o Ability to work with technical network team members to design network topology
o Strong troubleshooting skills when diagnosing network related issues
o Working knowledge of Cisco Global Site Selector, Hosting Solution Engine and Content Services Switching for web load-balancing both internally and externally.
o Working knowledge of IBM BladeCenter and VMware switch technology.
• SAP Experience: Working knowledge of SAP application is required.
o Ability to research SAP OSS notes and submit OSS messages as necessary for corrective action.
o An understanding of the SAP change transports process.
o Working Knowledge of SAP basis administration transactions and processes.
o Ability to architect, sizes, installs, and configures new SAP Intel implementations.
o Knowledge in SAP Single Sign-On technology including Kerberos, LDAP, and SAP Logon Tickets.
• General systems development skills:
o Experience in gathering and documenting technical requirements.
o Ability to communicate technical issues in a non-technical way for better customer understanding.
o Strong troubleshooting and problem solving skills.
• Team Participation:
o Ability to communicate, cooperate and coordinate effectively with team members.
o Ability to accept direction and recommendations to ensure effective integration and coordination with existing applications.
• Knowledge transfer:
o Written communication skills to adequately document work.
o Oral communication skills to train staff and inform management of all implemented assignments.
Intel administration in an SAP environment
Required 5 Years
Network administration in an SAP environment.
Required 2 Years
Technical SAP Portal Support
Required 5 Years
SAP Portal 7.0 or higher experience