Job ID :
Company :
Internal Postings
Location :
Type :
Duration :
6 months
Salary :
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Posted :
19 Mar 2018
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Job Details:

MUST have things:

  • Initial focus is on change management and process alignment across divisions and underlying groups
  • Candidate should have experience maturing ITIL processes and tools (including facilitation, consulting, and team engagement)
  • Candidate should have creditability and communication abilities to build consensus and alignment around new processes and use of technology
Must Have Skills
  • ITIL process
  • ServiceNow
Nice to have skills
  • ITIL process
  • ServiceNow
Detailed Job Description:

Skilled ITIL process consultant Subcon services are required

Principal Responsibilities:

  • Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices
  • Analyze IT governance structures, and identify recommendations for enhancements based on ITSM best practices
  • Provide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform of customers choice
  • Perform / Participate as a team member in ITSM assessment studies, including ITIL, COBIT, and ISO 20000 to evaluate and improve existing practices and identify key operational measurements to use for process improvements
  • Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
  • To identify process improvement areas and drive CSI projects
  • Conduct process trainings
  • Pro-actively manage risks, and stakeholder expectations
  • Understand ITSM tools like ServiceNow/Remedy and work with the corresponding development teams to support the ITSM implementation program
Process Management and Project Coordination
  • Assist and contribute in development of project plans and milestones
  • Perform as a team member or team lead as necessary to instruct, assign, review the work of other team members
  • Reports status to management as necessary
  • Mentors and coaches other team members, facilitates individual team member development of technical, functional, and industry skills
  • Possess excellent oral and written communication skills and work without much supervision

Minimum of 5 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 3 years of experience  with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Strong communication skills, both written and verbal, with the ability to describe solutions with a business focus
  • Experience with leading a geographically separated customers and onshore/offshore teams
  • Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
  • Flexibility to travel
Education, Training or Certification
  • BS or Equivalent Experience in Computer Science / Information System Management
  • ITIL v3 Foundation Certification required
Certifications Preferred:
  • ITIL v3 Intermediate certificate
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • Project Management Professional (PMP) Certification
  • Administration certificate on any ITSM tools like ServiceNow
Minimum years of experience: 5+

Certifications Needed:  Yes Btech

Top 3 responsibilities you to shoulder and execute:

  • Daily Interaction with the Client
  • Have to submit  and share Weekly timesheets and