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• Identify and report issues related to quality
• Convene cross-functional groups for the development of action plans to address quality issues
• Manage resolution of issues
• Work closely & effectively with other internal teams (i.e. ITS USQA, ITS Global, External vendors/partners, country/regional QA contacts etc.)
• Build vendor relationships
• Sustain effective relationships with off-shore vendors, perhaps including travel to India to work with the off-shore testing team face-to-face to build trust and strong working relationships
• Lead regular meetings to ensure the resources working remotely feel part of the program and are working well with the on-shore team members
• Manage QA testing for multiple projects/products concurrently
• QA Team Management
• Manage multiple teams of Audit Quality Assurance Professionals (includes consultants,
• onsite/offsite/offshore)
• Define goals for the team & conduct personal management of the team
• Recruit and develop qualified professionals
• Establish standards of measure for the performance of the team
• Coordinate the allocation of QA resources across multiple projects
• Project Management
• Provide senior management with regular updates of testing status
• Work closely with Business QA resources and all other pertinent project team resources
• Consult with project team to define and implement quality goals
• Provide clear deliverables to ensure the execution of best practices within all projects
• Manage defect tracking process, defect reporting, and dissemination of QA information
• Understand the business impact (technical/non-technical) to member firms/end-users and ensure testing addresses those impacts Manage ongoing processes to achieve high quality products, including but not limited to the following:
• User acceptance testing
• In-Country User Acceptance Testing
• Business User Acceptance Testing
• Functional, installer, and regression Testing
• Specify information required from users to determine application effectiveness
• Performance testing strategy
• Defect reporting and running Defect Review Meetings for issue resolution planning
• Thorough documentation (i.e. test scripts, test plans, test results) ensuring appropriate test coverage
• Manage the QA budget and ensure QA projects are operating efficiently
• Identify ways to perform testing at lower costs without sacrificing quality
• Manage testing tools used in the testing process
• Lead a strategy for high levels of test Automation
• Design and implement the use of HP Quality Center as the preferred testing tool for all projects
• Keep abreast of Software Test Tools industry to guide a strategy of tool utilization within the organization
• Preferred Experience
• Ten to fifteen years' experience in IS/IT. At least ten years or recent experience in quality assurance.
• Minimum two years' experience in Managing Global QA testing teams.
• Minimum two years' experience in automated testing tools (e.g. UFT, VSTS, Test Complete, WorkSoft Certify)
• Good understanding of a professional services organization
• Solid understanding of quality control best practices, automated testing software, and defect tracking software (i.e. HP ALM Quality Center).

• Excellent verbal and written communication skills.
• Experience providing professional feedback and performance reviews for employees
• Experience providing Employee Performance Management Compensation
• Experience managing financial and budget planning
• Experience with Data Driven testing methodologies
• Technical Qualifications:
• Degree in computer sciences
• >5 Years of experience with hands on testing; minimum 10 years in QA
• Experience with Performance Center, Test Complete, VSTS
• HP Quality Center Expertise
• Generalist in Microsoft Technologies (IIS, MS SQL, SharePoint, Exchange)
• Generalist in Network and OS Level Concepts and Technologies (Active Directory, SSO, Certificates, WAN-Simulation)
• Programming: Scripting Language Skills like VB, SQL, Java Script, Powershell
• Leadership Skills:
• Vendor and Quality Governance and Oversight
• Solid team effectiveness, organization and planning skills
• Experience with leading a team (on-site > 5 and offshore > 15 people)
• Language Proficiency (English)
• Presentation Skills
• Quick Learner, Self-Driven, Flexible, Dedicated, can work under pressure
• Able to manage different projects in parallel
• Resource estimating and planning

• Dedication to the project
• On-Site presence 5 days a week, if required weekend or WFH
• Resource required to be on the project for > 6 months (should not move jobs frequently)
• Ability to travel to India if needed.