Job Seekers, Please send resumes to email@example.comPurpose Of the Role
Handle L1/L2 Support adhering to the governing SLAs.
Be the first point of contact of the Support and Operations Team.
Handle first level incident and service requests, Monitor the availability and continuity of Applications.
Monitor and support systems through the use of real time monitoring tools and ticketing systems.
Resolve Service/Problem tickets promptly and within established SLAs based on the customer impact and severity.
Ability to take ownership of an issue or a project and the dedication to see it through to completion.
Strong passion and desire for application support as well as process improvement.
Extensively work with Internal/external Stakeholders and make sure deliverables are met within the SLA.
Ability to research, analyze and recommend improvements to the organization’s use of the software applications.
Process Knowledge required
Should be comfortable with different ITIL processes of Incident, Change and Problem Management.
Good knowledge on Incident, Problem and Change management process
Knowledge on Ticketing tool
Manning P1/P2 Bridge Calls
ITIL V3 certified (preferred)
Technical Expertise required
2+ years of experience in IBM InfoSphere Master Data Management (MDM), SOA (Service Oriented Architecture) technologies , Batch processor ,Maintain Services , MDM Notifications ,MDM materialized views, MDM Post batch processing and reports.
2+ Years of relevant IT experience in IBM Data stage
2+ years of experience in Unix, Java,
2+ Experience in Oracle, PLSQL
2+ Experience on PCF, Angler is plus
Financial Services experience a plus.
Nice to Have
Good understanding of Financial/Banking Domain.
Strong software development and debug/troubleshooting skills
Experience in creating and maintaining technical documentation.