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• Works with business users to define and analyze problems and align the most appropriate technical, application or configuration solutions. 
• Solicits, develops, documents and manages requirements and provides detailed design and business rules to support the requirements throughout project life cycle up to and through change control. 
• Considers the business implications of the application of technology to the current and future business environment. 
• Reviews system test plans and system tests modules before implementation. 
• Creates, reviews and delivers end-user documentation (user guide, process flow charts, and training materials) and training for accuracy. 
• Works with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specifications; uses scenarios to assist the end user in acceptance testing. 
• In upgrades, monitors production performance enhancements and system integrity with end-users. 
• Develops detailed implementation and upgrade project plans in conjunction with other account team associates. 
• Ensures that documentation is updated when change requests are approved for the project. Provides input on processes, procedures, or new approaches. 
• Documents the interactions and workflow of the produced screen wireframes to help the rest of the team understand the solution's behavior.