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Refreshed: Wednesday, August 15, 2012 3:37:50 PM
Requirement ID 300408
Title Support Technician Level 1
Job Category Legacy Customer Support
Location DOH: 825 N Capitol St NE
Support Technician Level 1 (300408) - Submissions Due 8/20/12
Level of Request Urgent
Incumbent Resource? No
# of Openings 2
Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions,
escalating issues, and tracking to completion.
• Updating DOH IT inventory system with new computer/device information
• installing system images on devices such as desktops, tablets, and laptops
• Copying files from old devices being replaced onto new devices
• Physical disconnecting old equipment and setting up new for operation to devices such as desktop computers,
local printers, and fax machines.
• Configuration and testing of IT equipment to ensure the devices are functioning.
Requested Skill/Experience Required?
Experience Expertise Rating
Experience configuring and installing Windows based PCs, printers, and desktop
assets Required 3 Years 3 - Expert
Experience setting up user profiles on desktops/laptops Required 3 Years 3 - Expert
Experience with drive mappings Required 3 Years 3 - Expert
Familiar with iPads, androids tablets Required 1 Years 3 - Expert
Imaging of desktops/laptops Required 3 Years 3 - Expert
XP, Windows 7 operating system experience Required 3 Years 3 - Expert
Short Description Provide PC support in upgrading Desktops and configuring tablets and laptops.