Job Seekers, Please send resumes to firstname.lastname@example.org
Int. type - Either Webcam or In Person.
Maintains, analyzes, troubleshoots, and repairs telephone systems,software, hardware, and system peripherals.
This position administers the controlling software for both telephone PBX (Avaya Call Management System and Definity G3 System) and voicemail (Cisco Unity) systems serving 20K+ State employees. This includes the Avaya switch software that defines service options (e.g. number of lines, long distance calling privileges, characteristics of call centers, voicemail options, etc.)
Knowledge of telecommunications technology. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.
Required / Desired
Avaya System Administration (Moves, Adds, Changes) experience
Avaya Call Management (Contact Center reporting) experience
Cisco Unity Voicemail experience
Remedy Ticketing System experience
Experience with Sharepoint
Experience with Changepoint