Job Seekers, Please send resumes to firstname.lastname@example.org
Minimum years of experience: 5
Below are the details of requirement (Job Profile):
The Service Delivery Manger Project Manager will be responsible to facilitate and manage the overall order fulfillment process; from order entry to service installation in order to ensure an efficient, effective service delivery experience for the customer and Sales team. The SDPM is capable of handling multiple, concurrent, service orders of moderate complexity. In addition, the SDPM will be responsible for managing service orders requiring moderate to challenging technical product specifications. Acts as the Single Point of Contact for the Sales Team and customers regarding all facets of the service delivery and order fulfillment phase. Leads internal teams forces. Regularly manages schedule status meetings with internal and external vendors, stakeholders and Customers. Implementation of FTTT Fiber To The Tower for US mobile carriers like TMobile, Sprint, VRZN and AT and T.
Roles and responsibilities in addition to above:
- Complete service orders in an accurate and timely matter.Interact effectively as a team member within an account team organization to support the Sales objectives.Partner with Sales, Sales Operations and Service personnel to strategically support customer accounts.Make accurate and timely decisions based on customer needs and business requirements.Ability to effectively represent Sales and Sales Operations to multiple departments and levels by understanding the customer needs and products.Ability to contribute to the attainment of revenue objectives by managing orders from the Sales stage through to accurate billing and revenue recognition. Perform all necessary validation on submitted sales orders in a timely manner including the followingVerification of the Work Order type as defined for business and commission rules. Sales Orders are in agreement with the contract and addendums signed by the customer and Lightpath.All financial information and calculations are correct including nonstandard pricing and current billing.All discounts and promotions are applicable and active.Business case criteria have been met.Perform all required quality checks and accurately document the results.Validate Sales information for existing services by utilizing provisioning and billing reports (e.g. date, contract term, circuit id/TN info and current billing) Coordinate all activities related to the internal Sales process, including: Contracts, Pricing, Sales Screening, Order Entry, CSR Request’s, LOA Collection, customer services verification on behalf of the Lighptath Customer to install new services or to coordinate Move, Adds, or Changes to existing services.