Job Seekers, Please send resumes to resumes@hireitpeople.com
Job Responsibilities:
- Cisco CUCM, TMS, VCS and CMS environment management
- Media platform environment support and life cycle management
- Provide in room support for critical Telepresence meeting
- Coordinate with peer team member for resolving incidents and support issues with Telepresence/Media platform solution
- Perform regular updates and maintenance of the video collaboration environment proper functioning.
- Document the support procedure and share with rest of the team for uniformed support
Qualifications:
- Overall minimum of 8+ years of experience in the industry
- 3-5 years of experience in support Cisco CUCM environment for video collaboration
- 5 years of experience interacting with high profile executive and addressing video conferencing support needs
- Good working knowledge on the office application including outlook
- Experienced in using incident management system for incident tracking/resolving
- Must have customer service experience servicing VIP users.
- Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment
- Self-driven and be able to work independently with minimal supervision.
Certifications Needed: No
Interview Process (Is face to face required?): No.
