Job ID :
Company :
Internal Postings
Location :
Type :
Duration :
6 months
Salary :
Status :
Openings :
Posted :
04 Jul 2018
Job Seekers, Please send resumes to
Job Responsibilities: 
  • Cisco CUCM, TMS, VCS and CMS environment management
  • Media platform environment support and life cycle management
  • Provide in room support for critical Telepresence meeting 
  • Coordinate with peer team member for resolving incidents and support issues with Telepresence/Media platform solution
  • Perform regular updates and maintenance of the video collaboration environment proper functioning.
  • Document the support procedure and share with rest of the team for uniformed support
  • Overall minimum of 8+ years of experience in the industry
  • 3-5 years of experience in support Cisco CUCM environment for video collaboration
  • 5 years of experience interacting with high profile executive and addressing video conferencing support needs
  • Good working knowledge on the office application including outlook
  • Experienced in using incident management system for incident tracking/resolving
  • Must have customer service experience servicing VIP users. 
  • Flexible, adaptable, and able to manage multiple tasks in a dynamic, high-pressure, fast-paced environment 
  • Self-driven and be able to work independently with minimal supervision. 
Certifications Needed: No

Interview Process (Is face to face required?): No.