4 to 7+ years’ experience in working in a corporate environment with 4 years or more years’ experience working with Exchange 2010/2013/2016; SMTP Internet mail; monitoring and reporting; Active Directory
Expertise in the Exchange 2010/ 2013 /2016 administration - end to end
Expertise in Identity Management systems such as Active Directory, ADFS, Group policies, Virtual directories and strong authentication.
Expertise in Office365 components such as exchange on-line, teams, MFA, Jammer, Sharepoint on-line, AADsync and Groups.
Bachelor's degree in engineering, computer science, software engineering or a related technical field.
Knowledge of the Windows Server (2012/2016) platform
Knowledge of IAAS components of Azure and Azure AD
Knowledge of the following products: Proofpoint SPAM filtering, PowerShell, Microsoft System Centre Operations Manager, ITIL/Service Management, Symantec MS, Microsoft Lync.
Experience with 3rd-party load balancers, reverse proxy devices, and SQL Server
Experience of working in a Multicultural environment and virtual teams
Operational:
Contribute to the operational steady state
Serve as the escalation level support for problem analysis and resolution:
Management of operational issues
Management of small projects to enhance the environment
Ensure quality of service
Escalation point for providing 24*7 support
Leadership:
Act as a subject matter expert for Messaging, Identity management and Office365 products
Work with outsource providers and development teams to provide guidance to meet quality expectations
Financial:
Deliver input for budget proposals
Find opportunities to align and reduce costs
Project Management:
Act as the technical member in production projects
Full Project responsibility in internal projects
Report on project progress to leadership
Accountability:
Takes firm and decisive action when a situation requires intervention
Makes decisions independently, without unnecessarily referring to others and with minimal management supervision
Drive and Resilience:
Shows and instills enthusiasm in others to achieve desired results
Encourages others to maintain a consistent and steady motivation or pace
Building Relationships:
Consults others regularly on matters relevant to them
Celebrates success at work appropriately
Balances a concern for tasks with consideration for others
Problem solving:
Initiates smarter ways of working by making improvements to processes and looking for efficiency enhancements
Provides clear rationale and supporting data to justify recommended solutions
Considers the practicalities and costs involved when proposing a solution to a problem
Identifies and assigns roles and responsibilities so that the best service possible is delivered to the client
Monitors and evaluates multiple or complex projects regularly to check how they are proceeding against deadlines and budget
Prioritizes issues by using clear project management principles
Manages conflicting demands and priorities
Manages client expectations over level and speed of service
Required Skills:
Pro-active and high level of creativity and problem-solving mentality
Excellent communication skills and effective team player
Experience with working in virtual teams that are geographically dispersed
Experience working in a global environment preferred
Proactive nature. A bias towards action.
Excellent documentation skills and Ability to effectively present information to all management layers
Other Requirements:
Dallas office preffered, but working virtually can be considered.
