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Job Title: Application Support Analyst - HASTUS
Location: Boston, MA
Contract Duration: Through June 30, 2019
 
The HASTUS Application Support Analyst will provide support to the by providing on-site HASTUS application support, system administration and maintenance for the Workforce Modernization Program (WMP) team in support of the HASTUS application, including, but not limited to, the HASTUS Bid and HASTUS Daily modules, a route and personnel scheduling and tracking platform for the transit industry. 
 
The selected candidate must be comfortable with SDLC and the Agile methodologies, be proficient with SQL, and be proficient with Microsoft Visio, Word, Excel and PowerPoint.  Experience with the GIRO HASTUS application is preferred but not required. Coding client, server, and web applications a plus but not required.
 
The selected candidate will also assist in implementing and supporting future HASTUS related functionality, as appropriate. 
 
This position will perform the following activities and examples, as well as other related tasks as the needs arise:
 
DUTIES & RESPONSIBILITIES-

• Serve as SMEs for all technical aspects of the HASTUS application
• Interface with technical resources from the software vendor (GIRO, Inc.)
• Troubleshoot technical and functional issues with users
• Administer HASTUS User Permissions (new user establishment and user permission updates)
• Migrate data from lower regions to Production
• Release installations & promotion to Production
• Maintain existing technical specifications and help determine need for all change requests
• Create and Maintain HASTUS application support technical user documentation
• Manage and Maintain foundational HASTUS data elements/definitional items
• Create database snapshots / simulations for testing / training purposes
• Develop and Support of HASTUS OIGs/OIRs/Control Files for integrations
• Develop and Support of integrations using HASTUS Connect / Web Services / Batch Processing
• Gather/document business and functional requirements from business line stakeholder for monthly/quarterly application enhancements
• Maintain version control of schedules, HASTUS OIGs/OIRs/Control Files, reports & HASTUS data elements. 

EDUCATION AND/OR EXPERIENCE-

• A Bachelor's degree from an accredited institution in Computer Science or related field.
• Three (3) years of experience in software application support.
• Experience in enterprise system and/or application administration
• Experience with application development, database design or database administration using Oracle or an equivalent enterprise-level database platform.
• Experience with Transit Service Planning / Transit Scheduling / Transit Daily Operations Management systems strongly preferred.
• Experience with the HASTUS application suite (especially the Geo, Vehicle, Crew, Bid, and Daily modules) strongly preferred.
• Experience / foundational knowledge of GIS a plus.
• Ability to write SQL queries (joins, tables, etc.) strongly preferred.
• Advanced Excel skills (VMA and macros).
• Strong interpersonal skills to interact with end-users and project team members.
• Strong oral and written communication skills.
• Effective organizational, analytical, multi-tasking, time management and documentation skills.
• Experience with Timekeeping / Payroll integrations strongly preferred.