Job ID :
1638
Company :
NTT Data
Location :
boston, MA
Type :
Hire
Duration :
6 Months
Status :
Active
Openings :
1
Posted :
6 years ago
Job Seekers, Please send resumes to resumes@hireitpeople.com or Call: (202) 719-0200 Ext: 127

I need a QA (prefer a local in MA, CT, RI or NH for example) with EXCELLENT COMMUNICATION SKILLS WHO IS A MANUAL TESTER, WITH SOME AUTOMATION AND WORKED WITH PRODUCTION SUPPORT ISSUES-

 

IF PEROSN HAD HEALTHCARE EVEN BETTER

 

Key responsibilities:

 

Support end users

Understand end user challenges and provide empathy

Capture thorough, detailed documentation into a central database about end user support issues

Provide continual communication with end users throughout the issue resolution process

Represent the needs of the end users during internal meetings

Partner with the Product Manager to own the set of all open issues and facilitate prioritization and resolution processes

Coordinate all activities needed to resolve end user tickets

 

Troubleshoot technical issues

Research and fully understand all aspects of an issue

Document the issue and impacts diligently

Identify the root cause across software, hardware and/or network, liaising with any necessary technical resources

Escalate for additional technical troubleshooting as needed

Ensure that resolution is reached

 

Provide quality assurance through testing

Work as part of a team to plan appropriate testing for software releases and production changes, ensuring that highest areas of end user risk are addressed

Partner with technologists to help expedite testing at the earliest possible point during the change lifecycle

Author and execute test scripts