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The Subject Matter Expert is responsible to coordinate the tasks involved in reviewing and testing immunizations HL7 messages sent between immunizations providers and several DHSS Systems including DHIN.
The Delaware Department of Health and Social Services is seeking to procure the services of a Subject Matter Expert. This position will coordinate the tasks involved in testing immunizations HL7 messages sent between immunizations providers, the Delaware Health Information Network, the Rhapsody engine and the immunizations registry DelVAX.
The SME is responsible for the design, pilot, and implementation of the quality review processes. This role will work with Application Teams during pre and post assessment periods. This individual will report to the Project Manager. For each phase end review the BSMS is responsible to plan, schedule, execute, and document findings of the review. This role is responsible for communicating with the Project Manager regarding the progress of the quality approach and a summary of the metrics.
Years of Relevant Experience: 7 plus years software development, testing and project management
Preferred Education: 4 year college degree or equivalent technical study.
•Work with outside customers (doctors, hospitals, providers) to incorporate them into DHIN
-Review project’s required work products to ensure compliance with approved tailored procedures and standards.
•Review and check project’s software development activities and the associated internal tasks required as employed by the project and specified in the project plan.
•Compare actual project procedures to the specified standards, procedures, and, if required, specific 3rd party contractual requirements.
•Perform detailed reviews of interim and final tasks as appropriate.
•Ensure process improvement opportunities are reviewed by appropriate contact to identify training needs of the organization.
•Perform or manage the required software quality phase end reviews of work product and process for each software project and produce the required software quality reports, as specified in the project's software quality plan.
•Develop, and manage short and long-term plans and schedules for organization wide software quality needs.
•Balance workload with team’s capacity by managing the team’s activities according to schedule and budgets.
•Coordinate and procure the required skills and techniques required.
•Obtain feedback from project teams regarding the overall effectiveness of processes and procedures – Forward to appropriate stakeholders and process owners.
•Provide feedback to project teams regarding process/procedure improvement opportunities and other potential areas for improvement discovered during software quality activities.
•Report all software quality-revealed non-compliance.
•Provide regular reports on the results of compliance reviews to the project team, project team leaders and management. Report on progress on action item resolution and possible risk areas.
•Anticipate and resolve issues dealing with software quality.
•Develop options and recommendations to assist teams in resolving issues.
•Ensure action items are addressed and closed based on agreed dates and activities.
•Ensure that defined processes are followed.
•Communicate related improvement measures to the project team.
•Obtain feedback from project teams regarding the overall effectiveness of software quality processes followed. Review with team and develop continuous improvement action plans. Report status to executive team.
•Communicate and work with customers and other personnel as necessary.
•Communicate clearly the team goals, organizational philosophies, and policies and procedures to the team.
•Communicate to team members the relationship between their work assignments and the team and project objectives.
•Lead efforts in developing and facilitating implementation of team goals and metrics.
Tracking and prioritizing issues from discovery through resolution
Assignment and tracking of action items, issues, and risks
Status reporting to stakeholders
Conduct stakeholder meetings, including meeting agenda, minutes, and action items
Meeting facilitation and proactive follow up with individual providers
Excellent organization and communication skills
Direct provider outreach
Newsletter/website communication with provider community
Creating, updating, and coordinating communication plans; all aspects of functional testing, schedules, and success criteria
Creating, updating and coordinating communication plans; including acceptance procedures, validation trend analysis, error resolution, etc
Creating RACI charts, process flow charts, swim lane diagrams, memorandums, etc.
Knowledge and experience with HL7 messaging
Government experience in the healthcare arena
Statistical analysis of issues to identify hotspots, weaknesses, issues, and risks
Where has the candidate worked with HL7 or similar structured coding schemes related to DOH reporting?