Job Seekers, Please send resumes to resumes@hireitpeople.com
Must have skills:
- Must have at least 3 to 4 years of experience in managing IT Service Management operations specifically in End User Computing and Desktop service operations
- High Level understanding of the Desktop Support technology areas and understanding across infrastructure components
- Experience in usage of SCCM for deployments and installations
- Experience in OS installation, handling OS related issues and troubleshooting of issues
- Experience in patches and package installation
- Experience in handling Conference room devices (Polycom / CISCO / Star leaf phones, touch pads, Monitors, Cameras etc)
- Ensure all the workstations are updated with latest Anti-Virus, patches and Windows patches.
- Should have good exposure in troubleshooting using remote support tools like RDP, IDRACK, ILO,IP Phones
- Ability to trouble shoot printer issues and file restorations
- Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
- Proven experience effectively communicating issues/challenges and solutions to the business
- Strong understanding and demonstrated experience working within the Managed Service Operation
- Excellent English communication skills, both written and oral and analytical skills
- Knowledge and experience with ITIL Service Management Lifecycle framework and processes. Analytical and Communication skills.
