Job ID :
Company :
Commonwealth of Pennsylvania
Location :
Type :
Duration :
6 Months
Status :
Openings :
Posted :
10 Oct 2012
Job Seekers, Please send resumes to

Short Description:

The Service Desk Analyzes and troubleshoots computer support problems and applies his or her understanding of computer software and hardware products and services to resolve user problems.


Complete Description:

The Dept of Health, Bureau of Information Technology (BIT) is requesting a skilled resource to work with the desktop support team to assist with all desktop support functions.  Tasks will include, but not limited to:


•  PC/laptop installs

•  PC/laptop imaging

•  Desktop Software installation

•  Printer installs

•  Scanner installs

•  PC/laptop/printer troubleshooting

•  Desktop software troubleshooting

•  Inventory management


This resource will report to the Desktop Team Supervisor.  The engagement will consist of 37 ½ hour work week, 7.5 hour days, 5 days a week.  This resource will work in the Health & Welfare Building, and will be responsible for parking costs.



Knowledge of PC hardware

Required 5 Years


Knowledge of Printer hardware

Required 5 Years


Knowledge of Windows OS/Win7/WinXP

Required 5 Years


Knowledge of Microsoft Office 2007

Required 5 Years


PC Troubleshooting Skills

Required 5 Years


Knowledge of Microsoft Office 2010

Required 5 Years


Knowledge of VPN

Required 5 Years