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Short Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. Primary responsibility is to ensure availability and facilitate productive use of a product for Application Teams or end users.
Complete Description:
Examples of the duties that systems engineer will perform include:
1. Implement overall architecture of PennDOT LAN/WAN networks including, but not limited to:
Server sizing
Server configuration
Server Virtualization
Firewalls
Network bandwidth analysis and capacity planning
Routing and switching
Document plans
Develop Network diagrams
Assist in analyzing and recommending software for monitoring and management of networks
Develop documentation for configuring network components
Perform capacity planning
Design 5 tier network (production, training, system test, development, and sandbox)
Support mainframe links, ODBC, MQ Series, etc.
2. Receive/check-in/inventory equipment
3. Unpack/pack computer equipment
4. Report all inventory transfers
5. Report equipment model, serial numbers and warranty information to BIS equipment inventory coordinator
6. Assemble/install hardware
7. Configure servers
8. Install server software/drivers
9. Configure network printers
10. Connect/disconnect devices to the network in Harrisburg and remote office sites
11. Respond to network/server related trouble calls
12. Develop procedures and scripts for Help Desk
13. Develop procedures and forms
14. Employ software such as Remedy to report calls and call clearance
15. Assist in researching and selecting software for network operations, management and monitoring
16. Research and resolve issues with all server software
17. Monitor the availability for updates/upgrades to all server software
18. Test and install server software update/upgrades
19. Proactively identify and resolve problems
20. Place service calls for servers and network equipment
21. Assist service providers in resolving service calls
22. Assist in standard configuration development
23. Assist in developing standard server software loads
24. Install, configure, and test UPS and shutdown software
25. Create/update disaster recovery plans
26. Participate in disaster recovery drills
27. Develop, test, recommend, and document the standards for PC configuration/setup
28. Create images and unattended install disks for PCs and servers
29. Document procedures for setup, installation and overall deployment of all hardware and software on the network
30. Plan deployment of new network resources
31. Manage deployment of network resources
32. Work with PennDOT partners and employees including IT coordinators in deployment activities
33. Attend meetings with PennDOT developers, users, and partners
34. Perform Technical Lead duties for a variety of projects
35. Travel to remote sites
Specific duties will include:
Site Minder
Uni
Informatica Server maintenance
Attending IAM steering committee with DLI/DPW
Backup for Active Directory
Performs GPO testing..manages GPO for safety
Upgrading SM right now to R 12
Responsible for Qmatic knowledge testing
Takes help desk calls from safety admin help desk
Skills:
Experience as Tech Lead
Required 3 Years
Site Minder Implementation, Admin a & Support Exp.
Required 2 Years
Unix
Highly desired
Informatica Server maintenance
Highly desired
Qmatic knowledge testing
Nice to have
Active Directory Admin. Experience
Required 3 Years
MCSE
Highly desired
