Job ID :
Company :
Commonwealth of Pennsylvania
Location :
Type :
Duration :
6 Months
Status :
Openings :
Posted :
16 Oct 2012
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Short Description:

The Product Specialist is the expert for a technical development or execution environment product or set of products. Primary responsibility is to ensure availability and facilitate productive use of a product for Application Teams or end users.


Complete Description:

Years of Relevant Experience: 5 plus years

Preferred Education: 4 year college degree or equivalent technical study

Role Description: All roles specified -- Make sound recommendations on functional and technical improvements to the product.

Analyze the functional and technical impact of product planning decisions.

Develop appropriate functional and usability standards for products.

Track and document expected volume and type of use of the product.

Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.

Perform impact analyses on production fixes and enhancements to establish priorities.

Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.

Provide effective on-site product support as needed.

Accurately sets severity of identified defects.

Provide input to training and / or documentation materials regarding latest technical and functional design changes.

Document all work for future reference.

Review the system test approach and conditions used as the basis for detailed test scenarios.

Follow quality standards.

Analytical and customer service skills.

Communicate accurate and useful status updates.

Ability to work in a team environment

Complete assigned tasks.

Strong communication skills; both written and spoken.

Actively contribute as an expert or actual designer.

Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.

Provide accurate estimates for design and programming efforts for system changes and enhancements.

Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model.

Confirm that technical architecture will support all changes required by product enhancements.

Effectively lead product tests and trials.

Identify appropriate business examples to illustrate key concepts / features.

Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.  Develop contingency plans as necessary.

Apply specific expertise to ensure that products meet defined customer objectives.

Anticipate and resolve issues specific to the team.

Determine time estimates and schedule for own work and resolve issues in a timely manner.

Identify and track issues, risks and action items.


Plus the following:

Demonstrate expertise in teaching / conveying technical and / or functional courses / concepts.

Develop appropriate work programs / budgets and use to effectively schedule tasks / assignments.

Identify improvements to project standards to achieve high quality services / products.



Specific to PCCD:


This resource will be part of a team responsible for the development, testing, deployment and maintenance of various components associated with the architectural design transition of the “DAVE” (Dependable Access for Victims’ Expenses) claims processing system used by the agency’s Victims Compensation Assistance Program (VCAP).  The resource will work with the “DAVE” application team to review and understand the requirements of the transition effort and will be able to develop high-quality, efficient code to meet the needs of the VCAP unit.  The transition will move the “DAVE” application from a Classic ASP to a .NET Application Framework and the development environment includes Visual Studio and MS SQL Server within the frameworks currently in use by the agency.  Additionally, the resource will assist with the ongoing maintenance and support of the existing “DAVE” application system and sub-systems.



Demonstrated experience developing complex applications in VB.Net

Required 2 Years


Demonstrated experience with XML, CSS, HTML

Required 2 Years


Demonstrated experience with SQL Server or comparable RDBMS

Required 2 Years


Demonstrated experience with SSRS

Desired 2 Years


Experience with SQL Server T-SQL (ad-hoc query, stored proc, admin)

Required 2 Years


Relevant experience with source code management tools

Required 2 Years


Relevant experience with issue tracking management tools

Desired 2 Years


Exposure to Telerik .net UI controls

Desired 2 Years


On-site application system support

Required 3 Years


Effectively lead product tests & trials

Required 3 Years


Demonstrated experience with MS Office Professional

Desired 2 Years


Experience w VB 6 COM+ DLLs (dynamic SQL)

Required 2 Years


Experience with ASP.NET

Required 2 Years


Experience with Interactive Voice Response systems

Desired 1 Years


Experience with “JetForms”

Desired 1 Years


Experience with “RightFax”

Desired 1 Years