Job ID :
Company :
DC Government
Location :
washington, DC
Type :
Duration :
12 Months
Status :
Openings :
Posted :
6 years ago
Job Seekers, Please send resumes to

Complete Description:

Requirements Management, Design, Develop and Test the application.


Complete Description:

Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms.


Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy  BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.).  Should have a strong knowledge on integrating BMC Remedy AR System with other tools.


Roles and Responsibilities:

Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements;  IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes.


Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance.


Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks.


Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks.


Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks


Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans.


Behavior Characteristics:

Strong communication skills is highly desired.



BMC Remedy AR System & Development

Required 8 Years 3 - Expert


BMC Remedy ITSM Suite of Applications Configuration

Required 5 Years 3 - Expert


BMC Atrium CMDB Configuration

Required 4 Years 3 - Expert


Knowledge in SQL databases

Required 3 Years 2 - Proficient


Experience deploying Remedy Software in a VM-Ware environment

Required 3 Years 2 - Proficient


Integration of system monitoring tools w/ Remedy

Required 5 Years 2 - Proficient


Knowledge of basic Java Development and Maintenance

Highly desired 5 Years 2 - Proficient


Integration of Avaya ACD w/ Remedy

Nice to have 2 Years 1 - Basic


ITIL Foundation Certification v2 or v3

Highly desired


ITIL Foundation Certification either v2 or v3 is not required, but is desired. Please provide Certification Number.