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Requirements Management, Design, Develop and Test the application.
Remedy Developer will serve as one of several technical resources for the District's Remedy 7.6.04 implementation project. The candidate will work under the supervision of a Program Manager to upgrade all of the District's Remedy Services, including custom applications built using the Remedy ARS platforms.
Experience in BMC Remedy AR System & ITSM suite of applications. Should be capable of building any workflow applications from scratch using BMC Remedy AR System. Should be able to install, configure, design,customize / code, deploy, debug BMC AR System and ITSM applications of SRM, Service Desk (Incident), Change Management, Asset Management, Atrium CMDB, Service Level Management, Remedy BMC Analytics and Dashboards. Should have a strong knowledge in all the components (Mid-Tier, Approval Server, Email Engine etc.). Should have a strong knowledge on integrating BMC Remedy AR System with other tools.
Roles and Responsibilities:
Perform IT Service Management (ITSM) systems and process analysis, business process engineering improvements; IT Incident/Problem Management, Change and Asset Management, focusing on ITIL Version 3 Framework and processes.
Perform ITSM application and software programming and development tasks; systems analysis and design tasks; application and software maintenance.
Perform all phases of System Development Lifecycle (SDLC) tasks from design through deployment; applications and systems troubleshooting, performance monitoring, and security tasks.
Perform ITSM application and software database administration and maintenance tasks; complex database environment tasks; programming and development tasks.
Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades; SQL database development; reporting and maintenance tasks
Plan, design, implement and support ITIL-ITSM Incident/Problem Management, Change Management and Asset Management Software; successfully implementing Remedy or other ITSM Software: Incident/Problem (Service Desk), Change Management and Asset Management modules; ITSM data analysis, best practices and Foundation Data loading into ITIL CMDB; developing large scale multi-phase Remedy development and implementation plans.
Strong communication skills is highly desired.
BMC Remedy AR System & Development
Required 8 Years 3 - Expert
BMC Remedy ITSM Suite of Applications Configuration
Required 5 Years 3 - Expert
BMC Atrium CMDB Configuration
Required 4 Years 3 - Expert
Knowledge in SQL databases
Required 3 Years 2 - Proficient
Experience deploying Remedy Software in a VM-Ware environment
Required 3 Years 2 - Proficient
Integration of system monitoring tools w/ Remedy
Required 5 Years 2 - Proficient
Knowledge of basic Java Development and Maintenance
Highly desired 5 Years 2 - Proficient
Integration of Avaya ACD w/ Remedy
Nice to have 2 Years 1 - Basic
ITIL Foundation Certification v2 or v3
ITIL Foundation Certification either v2 or v3 is not required, but is desired. Please provide Certification Number.