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Must Have Skills (Top 3 technical skills only)*:
- CVP Call Flow Development using Studio and VXML Scripting
- Cisco Voice Portal integration with ICM and CUCM, Cisco Unified Intelligent Center CUIC
- Finesse integration and configuration, CUSP Configurations
Nice to have skills (Top 2 only):
- Multichannel Email and Chat Scripting Configuration
- Cisco Unity, Aspect WFM
Detailed Job Description:
You will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design for IVR Contact Center network systems. You will play an important role in creating the high level design artifacts. You will lead validation for all types of testing and support activities related to implementation, transition and warranty.
Minimum years of experience*: 5+
Certifications Needed: No
Top 3 responsibilities you would expect the Subcon to shoulder and execute*:
- Selection, Design, Implementation and Support of IVR Contact Center network systems and diagnostic tools
- Architecture and design validation, requirement and impact analysis
- Platform migration planning and implementation
Interview Process (Is face to face required?) No
