Job Seekers, Please send resumes to resumes@hireitpeople.com
Minimum years of experience*: 5
Detailed Job Description:
- Image new/refreshed PCs for various user profiles within the assigned location.
- Configure, test and troubleshoot various computer hardware and software configurations.
- Configure network accesses for refreshed PC's and assigned new user setup activities.
- Setup and installation of all refreshed PC/laptop/hardware componentry based on assigned schedule.
- Replenishment and warranty service of computer equipment as necessary within the assigned location.
- Windows 7 32 to Windows 10 64 bit upgrades
- Windows 7 to Windows 10 Device Upgrade
- Building new drives with Windows 7 or 10 O/S
- Installing additional applications requiring manual installation steps
- Copy/Transfer user data from old drive to new drive
- Scheduling of deployment with customer
- Pre and post user communication and follow-up
- Support common Windows applications and their configurations including MS Office and Outlook
- Deploy devices
- Return old drive/machine to inventory
- Ensure inventory systems are updated
- Experience Client Facing and strong ability to communicate
- Field questions from End Users
- Service Now, USMT (User State Migration Tool), SCCM (Microsoft System Center Configuration Manager)
- Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to replacement PC.
- Diagnose software and hardware errors and compatibility issues to provide post deployment support when needed.
- Understands McAfee encryption and USMT file transfer
- Provide a very high level of customer service while meeting agreed to weekly build and deployment targets while working in a dynamic, complex environment.
- Documents upgrade requests thoroughly in Service now and associated asset assignment and inventory management.
- Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
- Adheres to Desktop and End User Computing processes, procedures, policies. Provides customer training and knowledge documentation.
- Interface with users and peers to identify and isolate computer hardware and software problems.
Interview Process (Is face to face required?) Yes
Does this position require Visa independent candidates only? No
