Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

• Must have experience in managing teams with IT Asset Management (Software Assets and Hardware assets) operations 
• Proven experience effectively communicating issues/challenges and solutions to the business
• Strong understanding and demonstrated experience working within the Managed Service Operation
• Excellent English communication skills, both written and oral and analytical skills
• Knowledge and experience with ITIL Service Management Lifecycle framework and processes. 
• Understanding of the Desktop Support technology areas and understanding across infrastructure components 
• Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
• Able to work in 24/7 on-call support for production environment.
• Ability to support working outside of normal business hours to provide after hour or “on-call" support when necessary to solve high profile issues or complete critical path projects
• Experience and desire to work in a Global delivery environment
• Travel may be required as per the job requirements.

Minimum years of experience*: 5 - 15+

Interview Process (Is face to face required?) No