Job Seekers, Please send resumes to email@example.com
Detailed Job Description:
- Must have experience in managing teams with IT Asset Management (Software Assets and Hardware assets) operations
- Proven experience effectively communicating issues/challenges and solutions to the business
- Strong understanding and demonstrated experience working within the Managed Service Operation
- Excellent English communication skills, both written and oral and analytical skills
- Knowledge and experience with ITIL Service Management Lifecycle framework and processes.
- Understanding of the Desktop Support technology areas and understanding across infrastructure components
- Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
- Able to work in 24/7 on-call support for production environment.
- Ability to support working outside of normal business hours to provide after hour or “on-call" support when necessary to solve high profile issues or complete critical path projects
- Experience and desire to work in a Global delivery environment
- Travel may be required as per the job requirements.
Minimum years of experience*: 5 - 15+
Interview Process (Is face to face required?) No