Job ID :
Company :
Internal Postings
Location :
Battle Creek, MI
Type :
Salary :
Status :
Openings :
Posted :
06 Feb 2019
Job Seekers, Please send resumes to

Detailed Job Description:

  • Must have experience in managing teams with IT Asset Management (Software Assets and Hardware assets) operations 
  • Proven experience effectively communicating issues/challenges and solutions to the business
  • Strong understanding and demonstrated experience working within the Managed Service Operation
  • Excellent English communication skills, both written and oral and analytical skills
  • Knowledge and experience with ITIL Service Management Lifecycle framework and processes. 
  • Understanding of the Desktop Support technology areas and understanding across infrastructure components 
  • Diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
  • Able to work in 24/7 on-call support for production environment.
  • Ability to support working outside of normal business hours to provide after hour or “on-call" support when necessary to solve high profile issues or complete critical path projects
  • Experience and desire to work in a Global delivery environment
  • Travel may be required as per the job requirements.

Minimum years of experience*: 5 - 15+

Interview Process (Is face to face required?) No