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19 Feb 2019
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Sr. Systems Engineer Job Details:


  •  Investigate, troubleshoot, and triage complex production software/application/service issues and misuse.
  • Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution.
  • Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level.
  • Create/maintain comprehensive support and process documentation.
  • Interface with international groups and external parties to provide application support.
  • Fulfill business support service requests (troubleshooting, log reviews, etc.).
  • Systems, applications, and performance monitoring.
  • Utility/tools development to improve support processes.
  • Work with peers to assign, prioritize and complete daily tasks and Production issues           
  • Qualifications:
  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • 5+ years systems administration and/or software development experience.
  • Customer service mentality - calm, customer-oriented communication.
  • Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python).
  • Experience troubleshooting complex systems and applications on *nix platforms.
  • Experience using source control, bug tracking, and ticketing systems in a team environment.
  • Experience supporting web applications in Java, Tomcat and LAMP stacks.
  • Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk.
  • Experience in 24×7 production operations and participate in a periodic on-call rotation.
  • Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue.
  • Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis.
  • Understanding of Service Operations and ITIL principles and processes
  • Self-starter and able to work with limited supervision.


Preferred qualifications


  • MS degree in computer science and/or 10 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects.
  • 2+ years of technical leadership and/or management experience, leading engineering teams and mentoring others.
  • Prior experience working in highly available finance, or revenue sensitive environment.
  • Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.
  • Excellent written communication skills.
  • Good understanding of software development processes.
  • Understanding of PCI DSS Environments and Security.
  • Strong troubleshooting and QA skills.
  • Experience in developing cross-platform code.
  • Experience working with Cloud development environment is a plus.
  • Experience with caching solutions such as Cassandra and memcached.
  • Experience with e-commerce, especially in payment processing on a global scale.
  • Experience with Java Application Servers/Containers.
  • Strong troubleshooting and QA skills.